15Five
JULY 27, 2021
We posted this question as an icebreaker in our HR Superstars community , because we figured if anyone is going to share vulnerably immediately, it’s going to be Human Resources Professionals (aka People Ops): . What one aspect of your HR role has kept you up at night in the last week? ??After reading through the myriad responses, I am even more in awe of HR leaders (and I used to be a Chief People Officer!
Help Scout Leadership
JULY 13, 2021
Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. These are their stories — along with some tips to help you avoid ending up on this list next time we update it! 1. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.
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Kevin Eikenberry
JULY 13, 2021
Do you have friends at work? According to a survey at Olivet Nazarene University, 82% said they do and in fact, on average they had 5 friends at work. 29% would even describe one as a best friend. So, it’s likely that your answer to the question I posed above was yes. And when I […]. The post Do You Have Friends at Work? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
JULY 11, 2021
The post Timeboxing: The Most Powerful Time Management Technique You’re Probably Not Using appeared first on Nir and Far.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Vantage Circle
JULY 25, 2021
We like our Zoom icebreakers the way how we like our pizza— fun, good for sharing, and over in 5 minutes or less. But first, what exactly are Zoom icebreakers? Zoom Icebreakers are any virtual activity or question that helps in making remote team members feel comfortable and connect with each other during virtual meetings on Zoom. It can be referred to an actiivty used for "breaking the ice" or "removing the tension" in any group.
Leadership Freak
JULY 30, 2021
You’re a colossal screw-up if you believe success hingers on skills. It doesn’t matter how skilled you are at delegating, for example, if you’re a dishonest jerk-hole. Hitler was an exceptional communicator.
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Help Scout Leadership
JULY 15, 2021
When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole. In order for frontline educators to do their jobs successfully, they need access to things like books, software, and various other supplies.
Kevin Eikenberry
JULY 18, 2021
When we think about innovation, we often think of the big home-run idea – the kind books are written about and dreams are made of. We get starry-eyed at the prospect – and then discouraged that we aren’t creative enough and could never be that innovative. But what if we thought about innovation differently? What […]. The post Big Little Breakthroughs appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
JULY 19, 2021
The post Why Do People Believe the ‘Social Media is Mind Control’ Myth? appeared first on Nir and Far.
Vantage Circle
JULY 23, 2021
Without lively chats and witty humor, the workplace might become the last place on earth where anybody would want to be. So how about making the environment a tad bit more lively? Amazingly enough, we may have just the thing for you. A hilarious list of funny work quotes that would be perfect for your workplace. Do you know that every chuckle or shared joke brings with it a slew of business benefits, according to research from prestigious schools like Wharton, MIT, and London Business School?
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Leadership Freak
JULY 28, 2021
Our granddaughter and her friends feel sad and stressed these days. Who could blame them? She’s sixteen. Dahlia happily told us about her new job while we ate lunch.
Agile42
JULY 26, 2021
Our long-time partner, Sonja Blignaut from More Beyond, shares her insights on human factors within the realm of "complexity". She addresses the notion that, if we force too much change on people, we compromise their sense of coherence. Ultimately we need to think about limiting the change in progress, the same way we limit work in progress within agile transformations.
Help Scout Leadership
JULY 8, 2021
When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. Then, one day, a customer sends you a question. Then another. And another after that. Eventually, you’re regularly fielding questions from customers and may find it challenging to manage all the incoming requests.
Kevin Eikenberry
JULY 20, 2021
There’s a popular fable about a frog in a pot of water. The premise is that if a frog is put suddenly into boiling water, it will jump out, but if the frog is put in tepid water which is then brought to a boil slowly, it won’t perceive the danger and will cook to […]. The post Do You Notice What is Changing? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Nir Eyal
JULY 4, 2021
The post Children and Technology: 3 Things Parents Need To Know appeared first on Nir and Far.
15Five
JULY 13, 2021
Diversity, Equity, and Inclusion has been changing the business landscape for some time, and have especially picked up speed within the last year or so with renewed commitment from HR and other business leaders to build diverse workforces and leadership teams. While we still have far to go, I’m inspired by the momentum here, and the rising movement to expand the conversation beyond DEI to also discuss the element of Belonging.
Leadership Freak
JULY 20, 2021
#1. The worst question: For some reason, when I ask, “What’s the worst that could happen?” stress loses some of its bite. You’re stressed about traffic, for example.
Vantage Circle
JULY 31, 2021
We all know that having a non-existent DE&I program hurts your brand's value. But do you know how to lay the groundwork for a successful diversity program? It is achieved through intensive diversity training. A diversity training program is an essential step towards creating a great company culture. But did you know many types of diversity training leaders can choose to promote tolerance and equality in the workplace?
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Help Scout Leadership
JULY 1, 2021
Every industry has its nuances. Perhaps there’s specific terminology to learn or a heavier focus on one type of metric over another. Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.
Kevin Eikenberry
JULY 26, 2021
You have more influence than you realize. That is true for all of us – but for leaders it is doubly true. Many leaders have underestimated the power of their example as they worked remotely from many or all of their team. The truth is, you are leading by example, all the time. Perhaps you […]. The post You are Leading by Example (Even When People Can’t See You) appeared first on Kevin Eikenberry on Leadership & Learning.
Agile42
JULY 13, 2021
agile42 coach, Michéle Twomey, kicks off this two-part series on "Human Factors in Agile Transformations". In this video interview, Michéle gives us her take on Gerald M. Weinberg's statement: “all problems are people problems”. She also delves into what human factors one needs to consider in agile transformations as well as her sources of inspiration in her own journey of understanding human factors.
15Five
JULY 7, 2021
About the Customer: Birge & Held is a national, private equity real estate investment firm, headquartered in Indianapolis, Indiana. Since its inception in 2008, Birge & Held has acquired more than 12,000 units and has more than $1 billion in assets currently under management across the country. There are currently 400+ Birge & Held employees.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Leadership Freak
JULY 23, 2021
The gap between responsibility and ability is where stress lives. Your boss assigns a task that stretches your skillset or overstuffs your schedule – stress!
Accenture
JULY 21, 2021
How supply chain leaders to create a “digital data thread” from aftersales to product design to help improve product quality, increase customer loyalty and reduce warranty costs.
Help Scout Leadership
JULY 6, 2021
If you’re using a shared Gmail or Outlook mailbox for support, a shared inbox tool can improve your agent and customer experience significantly. But because there are so many shared inbox tools on the market — many with very similar functionality — it can be hard to decide which tool is right for your team. That said, there are a few popular shared inbox choices.
Kevin Eikenberry
JULY 27, 2021
Wherever there are people who gather, there is culture. Culture is – the way we do things around here, how you succeed around here and the collective stories we tell. And right now, as we find ourselves slowly emerging from the pandemic, there are three cultures that we can adopt. In the video below, I’ll […]. The post Your Next Culture Will Be a New Culture – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
CMCrossroads
JULY 29, 2021
The landscape of modern technology as well as the way it impacts business operations has transformed since agile methodologies were created about ten years ago. In the past 18 months, that rate of change has greatly accelerated. Let's take a look at just how much agile has helped us adapt to this uncertain time as well as the way that COVID-19 has impacted the agile principles that we can continue to rely on. .
Vantage Circle
JULY 28, 2021
Strong women have turned up, broken many stereotypes, and impacted all of us in the corporate world. And to celebrate their brilliant thoughts and successes, I've compiled a collection of 106 inspirational quotes by women whose words will inspire us to hustle a little harder, speak a little louder, and dream bigger. Talent is perhaps an essential performance factor in the contemporary corporate environment.
Leadership Freak
JULY 1, 2021
They say you shouldn’t compare yourself with others, but sometimes comparing is unblemished enjoyment. When your car outshines your neighbor’s, talking about cars is pleasurable, for example.
Walk Me
JULY 28, 2021
How can organizations adapt to changes in the business environment? As most of us know, today’s business environment is fast-paced and volatile. Digital disruption, financial fluctuations, customer attitudes, COVID-19, and other forces are driving continual change in today’s business landscape. To keep up, stay relevant, and stay profitable, businesses and their employees must learn to adapt.
Agile42
JULY 26, 2021
Our long-time partner, Sonja Blignaut from More Beyond, shares her insights on human factors within the realm of "complexity". She addresses the notion that, if we force too much change on people, we compromise their sense of coherence. Ultimately we need to think about limiting the change in progress, the same way we limit work in progress within agile transformations.
Kevin Eikenberry
JULY 19, 2021
The world is a complex place, with plenty of chances for confusion in thought, communication, and decision-making. As leaders, we have a responsibility for clear thinking, clear communication, and effective decision-making. Confusion is the enemy of each of these things, and there is one common problem that can impede us in all of those pursuits […].
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