November, 2021

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Why you should pay attention to this thing called The Great Resignation

Suzi McAlpine

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

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Habits Are Overrated

Nir Eyal

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

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Buyer's Guide to Choosing the Right Customer Support Tool

Help Scout Leadership

Use this guide to identify your specific support software needs, understand the types of solutions to look for, evaluate your options, and get leadership buy-in.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Making Feedback a Gift – Remarkable TV

Kevin Eikenberry

Today I am challenging your thinking on how you give and receive feedback. And I’m starting by asking you: How do you see feedback? Do you see feedback as a gift? Your answer to these questions will help determine how successful you are in both giving and receiving feedback. Follow: Apple Podcasts, Spotify, Google Podcasts, […]. The post Making Feedback a Gift – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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6 Diversity Goals Your Company Must Achieve In 2022

Vantage Circle

Implementing and promoting diversity and inclusion in your workplace is the best way to foster an open-minded, global company culture. But, to make your workplace personally enriching for everyone, you need to set diversity goals in the workplace. Whether you’re handling an MNC or a start-up business, the perks of an inclusive and diverse workplace are unimaginably compelling in today’s business world.

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John Hagel | How To Move Beyond Fear And Embrace Positivity

Tanveer Nasser

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that’s often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring?

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The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout Leadership

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

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How Effective is the Feedback You Deliver?

Kevin Eikenberry

As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know […]. The post How Effective is the Feedback You Deliver? appeared first on Kevin Eikenberry on Leadership & Learning.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Why We Need a Renewed Focus on Employee Engagement in 2022

15Five

I’ve been working in the employee engagement space for quite some time now, and the one thing that has become pretty clear to me (and most everyone in America by now) is that the way we work has changed — especially in the last year. But more than that, the mentality we have around work has changed. Remember back in the day, when companies believed that employees should be nothing but grateful for their jobs?

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Researchers Say We’re Trapped in a “Cycle of Distraction.” Here’s How to Break Free.

Nir Eyal

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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Does Your Leadership Inspire Collaboration Or Conflict? | Leadership Espresso Shot 31

Tanveer Nasser

If there’s one consistent thread in the debate over remote work, it’s how leaders who want their employees to return to the office argue that collaboration can’t occur unless people are working in the same space. But in each of these cases, there’s a glaring oversight on the part of these leaders. Namely, what are these leaders committing to doing or creating in order to facilitate a collaborative work environment?

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Companies and culture with Positive Impact

Marcella Bremer

Can for-profit companies help save the world and stop global warming and improve social issues? The answer is yes – and some already took ownership and started to create prosperity in the communities they serve. Listen to Chris Laszlo, professor of Organizational Behavior and author of the books the Flourishing Enterprise and Quantum Leadership.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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14 Actionable Live Chat Metrics to Start Tracking Today

Help Scout Leadership

Live chat metrics make it easy to understand how your team is performing and how your customers feel. Here are 14 to start measuring today.

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Are You a Victim or a Victor? – Remarkable TV

Kevin Eikenberry

Are you a victim or a victor? Perhaps we need to start out by defining these terms first. A victim (for the purposes of this video) is when someone feels hopeless or incapable of changing the outcome of their situation. A victor (again for the purposes of this video) is when you feel as though […]. The post Are You a Victim or a Victor? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Why We Need a Renewed Focus on Employee Engagement in 2021

15Five

I’ve been working in the employee engagement space for quite some time now, and the one thing that has become pretty clear to me (and most everyone in America by now) is that the way we work has changed — especially in the last year. But more than that, the mentality we have around work has changed. Remember back in the day, when companies believed that employees should be nothing but grateful for their jobs?

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Need Motivation? Make a Price Pact

Nir Eyal

Probably the only research paper I’ll ever call “delicious” is one called, “A Tale of Two Pizzas.” In the study, researchers offered one group of people plain pizzas, plus the option to add ingredients for an additional charge. To a second group, they offered topping-loaded pizzas, with the chance to remove ingredients and pay less. Same thing, right?

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Thieves of Thankfulness – 3 Traits That Inhibit Gratitude

Leadership Freak

I searched, “What’s good about ingratitude,” and the article at the top of the page was titled, “14 Health Benefits of Practicing Gratitude According to Science.

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The Simple Way to Improve Prioritization on Projects

Liquid Planner Leadership

What’s at the top of your To Do list today? Perhaps it’s something an executive called you about last night, or a new project that landed on your desk this morning. Just stop for a minute and think: is this truly your most important, highest priority work ? The real truth is most people don’t know what their top priority work should be, and in the absence of organizational clarity, they make it up for themselves.

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19 Actionable Help Desk Metrics for Customer Support Teams

Help Scout Leadership

Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.

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The Most Dangerous Four-Letter Word – Remarkable TV

Kevin Eikenberry

Bet you weren’t expecting a video title like that on this blog?! ?? Well, don’t worry. The video and the entire topic is totally SFW (safe for work – and anywhere for that matter!) In fact, the four-letter word I’m talking about in the video below is one we hear ALL THE TIME. And in […]. The post The Most Dangerous Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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55% of Employers Don’t Offer Their Employees a Clear Track for Advancement, Fueling The Great Resignation

15Five

As More Skilled Workers Quit Their Jobs, 15Five Research Confirms Employee Retention Is Tied to Career Advancement. San Francisco – Nov. 17, 2021 – The Great Resignation continues to wreak havoc on the recovering pandemic economy, with a majority of U.S. companies finding it difficult to meet the demand for skilled workers. New research from 15Five , the transformative performance management platform, shows that a clear track for advancement and professional development resources is needed to re

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Tame Daily Distractions With a ‘Precommitment Pact’

Nir Eyal

The post Tame Daily Distractions With a ‘Precommitment Pact’ appeared first on Nir and Far.

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4 Ways to Practice Gratitude when You Don’t Feel Grateful

Leadership Freak

If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.

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Architecture of Max reHIT Workout

High Scalability

Today I have the pleasure of announcing my new app— Max reHIT Workout —on Product Hunt. Max reHIT Workout is an exercise app that guides you through interval workouts. I won’t pitch the app here. I'll just say I’m proud of how it turned out and if you want an optimal algorithm for exercising, you might like it. I know I haven’t been writing much lately.

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Shared Email Account: Types, Tips, and the 9 Best Tools

Help Scout Leadership

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

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Why You Should Spend 30 Minutes with Me Each Monday

Kevin Eikenberry

Since July of 2016, I have been hosting The Remarkable Leadership Podcast. It started out as an audio only, one way only medium, as most all podcasts were then (and most still are). But now (or for the last several months), most episodes have been recorded live on video – with the chance for others to […]. The post Why You Should Spend 30 Minutes with Me Each Monday appeared first on Kevin Eikenberry on Leadership & Learning.

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15Five Drives Exceptional Performance With 90% Year-over-Year Revenue Growth

15Five

Company’s Rapid Growth Driven by HR Leaders’ Critical Need for Holistic Performance Management Solutions. SAN FRANCISCO – November 30, 2021 – As companies face ongoing labor shortages and wrestle with the upsurge of the distributed workforce, they are turning to 15Five to help navigate the new world of work. 15Five , a holistic performance management platform, today announced significant momentum, with 90% year-over-year (YoY) revenue growth, key leadership hires to fuel ongoing momentum, the l

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The Pinky Promise: Stick To your Goals–Or Lose Some Blood

Nir Eyal

The post The Pinky Promise: Stick To your Goals–Or Lose Some Blood appeared first on Nir and Far.

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How to Honor the Law of Vitality

Leadership Freak

You’re worn out because the escalator is going down and you’re going up. You stumble because you won’t turn around. Some things don’t work no matter how hard you try.

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Positive Change with appreciative questions

Marcella Bremer

How can organizations lead positive change toward a World that Works for All? How to work in a Post-Covid World that’s Volatile, Uncertain, Complex, and Ambiguous? Ronald Fry, appreciative inquiry developer with David Cooperrider, shared his answers at The Great Leadership Reset conference. In VUCA times, leading change is even more challenging than it used […].

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