Heather Stagl
MAY 12, 2021
I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.
Kevin Eikenberry
MAY 3, 2021
The frustration is real. You say things, share things, and communicate important messages, and it seems to fall on deaf ears. Have you ever wondered why people aren’t listening to you? Have you ever considered that it might not be about them at all? At the core, effective communication is message sent; message received. Listening […]. The post Four Reasons People Don’t Listen to You appeared first on Kevin Eikenberry on Leadership & Learning.
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Help Scout Leadership
MAY 12, 2021
Great customer service delivers real business value. That’s a foundational belief at Help Scout, as outlined in our support-driven growth articles. Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. It somehow feels more “fair” to treat every customer equally, being helpful and responsive without regard to the money involved.
Nir Eyal
MAY 23, 2021
The post Can We Regulate Social Networks To Curb Addiction—Without Making Them Suck? appeared first on Nir and Far.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Agile42
MAY 6, 2021
In this interview, agile42 coach and trainer Daniel Lynn, looks at what makes a great Product Owner, including reminding the team that you're in this together and when we don't have all the solutions, it is ok to say "I don't know". Continue reading Part 1: What makes a great Product Owner? at agile42.
Tanveer Nasser
MAY 19, 2021
As we move to a hybrid work environment, the organizational culture we foster both internally and remotely becomes critical to what we’re able to achieve. So how can we ensure we’re creating an environment - both virtually and in-person - that inspires employees to share their ideas and insights on how we can improve what we collectively do? That’s what I’ll be discussing with my guests, Karin Hurt and David Dye, on this episode of my podcast, “Leadership Biz Cafe”.
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Kevin Eikenberry
MAY 10, 2021
One of the things you learn in drivers training is about the existence of blindspots, and why becoming aware of your blindspots is critical to your safety. But we have blindspots outside of our car as well. While not being aware of them might not be fatal, they can have a huge impact on our […]. The post Becoming Aware of Your Blindspots appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
MAY 18, 2021
Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.
Nir Eyal
MAY 30, 2021
The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.
Mike Griffiths
MAY 28, 2021
I am excited to announce my new book “ Beyond Agile: Achieving success with situational knowledge and skills “ is launching. It is available now from RMC in paperback or electronic form here. This post explains the name and motivation for the book. Future posts will profile the content. Background. Since helping create DSDM in 1994, I have been working on agile projects for 27 years.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Tanveer Nasser
MAY 5, 2021
In the previous edition of my podcast series “Leadership Espresso Shot”, I mentioned how to better appreciate the journey towards achieving success, we must learn to value failure as that necessary teacher that helps us reach our goals. Of course, if we’re going to delve deeper into understanding failure, I thought it would be a good idea in this installment to explore what success really looks like.
Agile42
MAY 28, 2021
The theme for the month of May was "Product Ownership". In this Q&A-styled session, agile42 coaches Daniel Lynn and Lothar Fischmann, shared their thoughts and experience on "What makes a great Product Owner?". Watch the recording of the live session here. Continue reading Webinar: What makes a great Product Owner? at agile42.
Kevin Eikenberry
MAY 4, 2021
I love words – reading them, writing them, saying them… And today I want to talk about two words – progress and change – and more specifically, the connection between the two as well as the major distinction and difference. NOTE: As you may notice, there is a small error in the graphic at the […]. The post How Do You Feel About Progress?
Help Scout Leadership
MAY 14, 2021
When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. But what does this actually mean? For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. Brain.fm was founded in 2003 by Adam Hewett with the goal of helping people focus, relax, and sleep by way of neuroscience-backed functional music.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Nir Eyal
MAY 9, 2021
The post Why the Illusion of Control Is Hurting Your Goals appeared first on Nir and Far.
Leadership Freak
MAY 31, 2021
Pinocchio was a block of wood until Geppetto shaped him into a marionette that eventually become a real boy. Pinocchio was alive but he wasn’t real. Becoming real: #1. Guides.
LSA Global
MAY 10, 2021
Is Your Business Prepared for Future Needs? The companies that survive disruption are those that are able to predict how needs and marketplaces will change and shift. Thanks to COVID, putting people back into the workforce and preparing them for the jobs that are needed now will be a huge challenge. It’s time to upskill your workforce. As organizations emerge from this catastrophic year, workforces will require new capabilities as they face the future.
Vantage Circle
MAY 14, 2021
Organizational behavior is an essential part of people management in today’s work culture. The synergy and behavior between your people will determine their efficiency. In-depth learning provides an understanding of how employees communicate with one another. Their compatibility is vital so that work goes on without hiccups. Without your people’s unity, it is difficult to achieve long-term success.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Kevin Eikenberry
MAY 9, 2021
When someone becomes a new leader (we call that the moment of moving “from bud to boss”), they embark on one of the toughest job transitions of their careers. Perhaps the toughest. Anytime we do something new, we need confidence. But especially if it is tough, confidence might be the most elusive element. The importance […]. The post Building Your Confidence as a New Leader appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
Nir Eyal
MAY 11, 2021
The post So, You Want To Become a Great Product Manager?” Q&A with Jackie Bavaro appeared first on Nir and Far.
Leadership Freak
MAY 25, 2021
The vulgarity of busyness destroys effectiveness. Life is a burning ant hill in many organizations. But crazy schedules reflect people, not time management skills. Life is manageable only when you manage your calendar.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Agile42
MAY 20, 2021
In Part 2 of our series on "What makes a great Product Owner?", agile42 coach Lothar Fischmann, looks at why having a Product Vision is so important for a Product Owner and what we can learn from “Shark Tank”. Continue reading Part 2: What makes a great Product Owner? at agile42.
Sweet Process
MAY 30, 2021
As the quality assurance and sensory coordinator at Stone & Wood, maintaining quality assurance and smooth operations is the crux of Thomas Parker’s duties. Following regulatory standards is mandatory in the industrial environment that he operates in. But stepping up to the plate is a struggle in the absence of an effective system. The binders […].
Kevin Eikenberry
MAY 30, 2021
In the last year, for a variety of reasons, there has been an explosion of virtual learning events. Only one (that I know of) can boast that this year they will host their 11th annual online coaching conference. It is going to be fantastic, free, and I’m excited to be a part of it. The […]. The post Being a Remarkable Remote Teammate (and More) appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
MAY 27, 2021
When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. While it’s true that both customer success and account management move your customers through their life cycles, they are focused on distinct aspects of the customer experience, and they have different strategies for supporting and guiding customers.
Nir Eyal
MAY 2, 2021
The post Are You a Wage Slave? appeared first on Nir and Far.
Leadership Freak
MAY 3, 2021
“We do not see things as they are. We see things as we are.” Anonymous* Competence enjoys challenge, but when you see yourself as incompetent, challenge ignites anxiety.
Vantage Circle
MAY 29, 2021
Leaders who provide meaningful employee experiences help their teams to be positive and inspired. This isn't something that just happens. To improve the employee experience and reap the benefits of increased employee involvement, leaders must adopt a more transparent, trusting, and collaborative leadership style. Thankfully, authoritarian government is a thing of the past.
Sweet Process
MAY 31, 2021
One of the most basic necessities of life is water. There are many places in the world where clean water is a rarity. Fortunately, there are agencies that have made providing clean water for people in such places their mission. Charity: water is one of such agencies. On today’s episode of the Process Breakdown Podcast, […]. The post Understanding The Role of a COO in an Organization appeared first on SweetProcess.
Kevin Eikenberry
MAY 2, 2021
The experts say we begin hearing sounds at the 18th week of pregnancy, and we are able to hear well from the moment we are born. Given that, you could say we have been listening our whole lives. But there is a difference between being able to hear and listening. And there is an even […]. The post Listen Like You Mean it: Reclaiming the Lost Art of True Connection appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
MAY 13, 2021
Ensuring a positive experience in a B2B relationship delivers improved engagement and, ultimately, a better financial result. So if you’re responsible for a B2B relationship and you’re not already considering B2B customer experience, it’s time to get on board. When getting started, however, many folks are overwhelmed with the idea of creating an experience approach between businesses.
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