Help Scout Leadership
JUNE 8, 2021
Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system.
Kevin Eikenberry
JUNE 29, 2021
On the day that we release this video, it’s just about the middle of the year. But whether you’re watching this video in June or you’re watching it in November, it is a very valuable practice to do a process check. A process check is an opportunity to get out of the day to day […]. The post Do a Process Check – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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Nir Eyal
JUNE 13, 2021
The post What Is Motivation? You’ve Probably Been Thinking About It All Wrong appeared first on Nir and Far.
AIHR
JUNE 9, 2021
Any organization that wants to thrive in the new digital economy has the ability to do so by focusing on the most valuable asset it has — its people. Talent development – strategically developing employees’ skills based on organizational objectives – is the foundation of an organization’s sustainability. Ongoing efforts to evaluate skill gaps, provide training programs, and manage succession planning lead to more capable employees and better organizational performan
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Heather Stagl
JUNE 10, 2021
A new change management lead and external consultant recently asked: Our change management team is rolling off a project soon as all remaining departments go live. How do we help the organization manage their implementation once we are out of the picture? Great question! Change managers often move from project to project, even when working … The post How to Sustain Change After You’re Gone first appeared on Enclaria: Influence Change at Work.
Tanveer Nasser
JUNE 30, 2021
When it comes to leadership, there are certain topics that inevitably come up regardless of what industry you operate in. Over the past month, one of the topics I’ve been addressing with leaders is the importance of empathy in leadership, which is why it’s the focus of this edition of my Leadership Espresso Shot series. Specifically, something emotionally intelligent leaders recognize as being critical to building relationships with their employees in order to drive success and growth in their o
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Kevin Eikenberry
JUNE 15, 2021
Accountability is one of those words that everyone has thoughts and feelings about. I’ve been known to call it the longest 4 letter word in the dictionary. And when I am asked to define or describe it in my workshops and coaching sessions, I can do so with one word. Find out my simple definition […]. The post Simplifying Accountability – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
JUNE 6, 2021
The post “Just Say No” Is Bad Productivity Advice appeared first on Nir and Far.
AIHR
JUNE 7, 2021
An employer branding strategy can give your organization a powerful competitive edge in recruiting and retaining the best employees. So how can you build a solid employer branding strategy for your business? Contents. What is employer branding? How does employer branding help your company? 12 steps to develop an employer branding strategy today. What is employer branding?
Agile42
JUNE 7, 2021
Part 1 of our monthly theme, “Digital Transformation”, kicks off with agile42 coach, Martin von Weissenberg. In his latest video interview, Martin explores what is a digital transformation and why it is necessary. Delving also into the organizational implications of a digital transformation. . Continue reading Part 1: Digital Transformation at agile42.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Tanveer Nasser
JUNE 16, 2021
Next month marks the 10th year that I’ve been doing my podcast “Leadership Biz Cafe”, something that I started as an excuse to talk with some fascinating people about leadership and which has since become one of the most popular leadership podcasts out there. Although I didn’t make any plans to celebrate this milestone, I’m delighted that I’ve been able to welcome such incredible guests as Tom Peters and now with this episode, another one of my leadership heroes, Jim Kouzes.
Help Scout Leadership
JUNE 17, 2021
We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. While they certainly jerk at the emotions and evoke a sense of wonder for the brand, they usually end up drawing attention because they are so far outside of the norm. They aren’t the typical conditions under which the company does business.
Kevin Eikenberry
JUNE 1, 2021
When I think of the word tradition, I instantly think of the song “Tradition” in one of my favorite plays The Fiddler on the Roof. And while when we talk about traditions, we are often talking about them in the context of holidays or celebrations and the things we do to commemorate them, in the […]. The post Do Your Traditions Feed You?
Leadership Freak
JUNE 29, 2021
The time it takes to reflect, evaluate, and focus seems misspent when you feel like a long-tailed cat in a room full of rocking chairs.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Vantage Circle
JUNE 21, 2021
We've all had our share of bad bosses. But there are also those who believe in us and gave us a chance when no one else would. Thus, on the occasion of National Boss's Day, it's only natural to show your gratitude to those great leaders. But First, What Is National Boss's Day? Via GIPHY. National Boss's Day in the United States is celebrated on or around October 16 since 1962.
Agile42
JUNE 21, 2021
For the month of June, we've teamed up with our partner, Dave Snowden, Founder and Chief Scientific Officer of Cognitive Edge. In Part 2, Dave explains the role Agile plays in a digital transformation and potential organisational implications. He also examines the social-human impact of such changes. . Continue reading Part 2: Digital Transformation at agile42.
Tanveer Nasser
JUNE 2, 2021
As a leader, one of the things expected of you is to be able to make that critical decision of whether to continue to pursue an initiative, or whether to cut your losses and move on to something else. While this skill is key to your ability to succeed at leadership, many leaders nonetheless struggle with making this evaluation about themselves in their current role.
Help Scout Leadership
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well. If you’re doing it right, you’re delivering a great experience that helps them successfully use your product or service.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Kevin Eikenberry
JUNE 13, 2021
When an individual chooses to be accountable, they will be more committed and ultimately get better results. When a team has a culture and expectation of mutual accountability, it supercharges success, confidence, and results. The culture creates a sense of meaning and purpose for all involved. Leaders creating a culture of accountability get the best […].
Leadership Freak
JUNE 14, 2021
Those who make the plan make the plan work. But when leaders make the plan, they encounter skepticism, reluctance or resistance.
Nir Eyal
JUNE 24, 2021
The post The Influencers Dinner: An Interview with Jon Levy appeared first on Nir and Far.
Agile42
JUNE 28, 2021
In this Q&A style webinar, agile42 coach Martin von Weissenberg, alongside our special guest Dave Snowden, Founder and Chief Scientific Officer at Cognitive Edge, discuss the way agile and digitilisation are intertwined, and why it’s misleading to think of digitalisation as a one-time “transformation”. Continue reading Webinar: Digital Transformation at agile42.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Vantage Circle
JUNE 17, 2021
The usual understanding of success at work revolves around these basic career assumptions- a six-figure salary, getting to the top of the corporate ladder- winning promotion after promotion, and having a cozy, corner office. But employee attitudes , desires, and demands have changed over time. For example, personal lives have become an important consideration while deciding on careers now.
Help Scout Leadership
JUNE 3, 2021
Every time I need to buy a pair of jeans, I trick myself into thinking it’ll be an easy process. I’m sure I can simply order from the last place I bought them or just check a few stores. Inevitably, the place I ordered from last time changed something about the fit or material, and the in-store options are lacking. I end up making a bunch of trips, printing out shipping labels like it’s a part-time job, and still have no denim to show for the trouble.
Kevin Eikenberry
JUNE 21, 2021
The pandemic started with little or no warning and changed the landscape of work and the expectations of workers in ways we never expected. Now, depending on where you live and your specific context, the pandemic is ending – or you can see when it will be over. Leading post-pandemic requires understanding of where we […]. The post Where We Stand in Creating a Post-Pandemic Workplace appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
JUNE 28, 2021
Don’t make yourself special by making your exasperations unique. You might think your frustration outshines the irritation of others, but you’re not that special.
Walk Me
JUNE 30, 2021
What is an applicant tracking system (ATS) and can they simplify your workflows? In this post, we’ll learn what their core features are, how they differ from HR software suites, whether you should invest in one, and more. What Is an Applicant Tracking System (ATS)? An applicant tracking system is a software application used by HR to organize and streamline recruitment tasks.
Agile42
JUNE 21, 2021
For the month of June, we've teamed up with our partner, Dave Snowden, Founder and Chief Scientific Officer of Cognitive Edge. In Part 2, Dave explains the role Agile plays in a digital transformation and potential organisational implications. He also examines the social-human impact of such changes. . Continue reading Part 2: Digital Transformation at agile42.
Mind Tools Team Management
JUNE 30, 2021
Today marks the end of Pride month in several countries, including the U.K., the U.S. and Australia. And, while the past few weeks have been a chance to celebrate the LGBTQ+ community, they’ve also been a time to reflect and acknowledge that more needs to be done to stamp out inequality and discrimination against LGBTQ+ people across the world.
Help Scout Leadership
JUNE 1, 2021
As a small business, keeping up with customer support can be a tough task. Though standard email applications like Gmail or Outlook may work initially to manage incoming customer requests, they don’t work as a long-term solution. You need a specialized tool. Help Scout’s small business help desk software lets you create stronger customer relationships, save time, and increase team productivity.
Kevin Eikenberry
JUNE 28, 2021
It is one thing to take a group of individuals and create a team in a shared environment. It is another when everyone is remote from each other, yet on a level (although challenging sometimes) playing field. But when some of your team members are in the office together some of the time, some may […]. The post Three Things You Must Do to Build a Successful Hybrid Team appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
JUNE 16, 2021
We passively accept the manipulative lies advertisers use to get our money. “Open a Coke, open happiness.” “Wheaties, breakfast of champions.” “All Natural … All Burger” Carl’s Jr.
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