August, 2021

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Your Leadership Moment

John Maxwell

A few weeks ago, I was sitting on the front row at a conference, preparing to go on stage and share how servant leadership can transform a culture. This is the message that’s been heavy on my heart for some time now; I could feel the excitement build within me as I imagined the people this message would help. Just before my time to speak, I paused to reflect on everything our country—our world— has been through over the past year (plus).

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How to Escape the Vicious Cycle of Distraction

Nir Eyal

You have time for everything, even if it doesn’t feel that way. People are always saying “there aren’t enough hours in the day” to get stuff done. And yet research suggests that the average working American has four hours of leisure per day. If we have so many hours to play with every day, why […] The post How to Escape the Vicious Cycle of Distraction appeared first on Nir and Far.

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How to Recognize, Reduce, and Repair Customer Service Burnout

Help Scout Leadership

“I was working longer and longer hours just to keep up.” “The tiniest thing would set me off.” “I felt trapped and helpless.” “I had a sense of tunnel vision.” “I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’” “I get to the point where I just don’t want to do anything. A snowball of apathy.” “I came back from sabbatical, and the workload was the same but my perspective was so different.”.

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Work Life Balance is … Personal – Remarkable TV

Kevin Eikenberry

There’s always a lot of discussion around work life balance and maybe more so than ever now that many of us have brought our work home, literally, and are working from home. And while it would be nice to have an easy formula to follow, the truth is that work life balance is personal for […]. The post Work Life Balance is … Personal – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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6 Ways To Develop A Successful Team In The Workplace

Vantage Circle

Successful teams are the cornerstone of a high-performing business. The logic behind it is simple. Good teams work hard, think critically, and face any obstacles head-on. All in all, investing in building great teams is a solid formula for success. With the current pandemic, team cohesion has taken a massive hit. Employees have been forced to work from home, which has made teamwork difficult.

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7 No-Nonsense Questions that Challenge People without Being a Jerk-Hole

Leadership Freak

Successful leaders challenge people. Jerk-holes are just pushy. But the opposite of pushy – being a push-over – isn’t an option for leaders. 7 fundamentals of assertive challenge: Rushing to challenge is pushy.

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Steal These 3 Advertising Secrets–To Use As Motivation Hacks

Nir Eyal

You can create some powerful motivation hacks by learning techniques from the persuasion business. The reason why you hate being micromanaged by your boss is the same reason why, as a kid, you refused to put your coat on when your mom told you to bundle up. We’re all wired with a knee-jerk “don’t tell […] The post Steal These 3 Advertising Secrets–To Use As Motivation Hacks appeared first on Nir and Far.

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The 7 Best Knowledge Base Software + How to Choose One

Help Scout Leadership

We all know the old axiom “knowledge is power.” And though it’s true, there’s a caveat: In order to unlock the power of any knowledge, people first need access to it. Access to knowledge is an issue many businesses face. They have information to share with customers, but they don’t always have an effective means by which to share it. Luckily, there’s a tool that addresses that very issue: knowledge base software.

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Have Employee Expectations Really Changed?

Kevin Eikenberry

I’ve written often about the importance of setting clear expectations with our team members, including here and here, but expectations run both directions. Do you understand your employee expectations of you as a leader, and about their work and working situation? This has always been an important question, but now that we are living/have lived […].

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Dr. Shannon Minifie | Unleash Curiosity To Fuel Innovation, Learning, And Resilience

Tanveer Nasser

When it comes to conversations around curiosity in today’s workplace, the focus tends to be on how it helps to drive innovation. But as my guest Dr. Shannon Minifie points out in this episode of my leadership podcast, when leaders unleash the full power of curiosity in their organization, they can also empower learning and development, as well as strengthening organizational resilience.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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6 Reasons Decision-Making Feels Like Swallowing Porcupines

Leadership Freak

A coaching client recently said, “I don’t like making decisions.” This statement is like saying, ” I don’t like breathing.” A person who isn’t making decisions is dead.

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Four-step vision inventory

John Maxwell

Photo by Matt Noble on Unsplash. There’s a difference between a movement and a promotion. A promotion starts big but quickly fades. A movement starts small but eventually builds. As leaders, we should be about movements — building something that lasts over time. Many organizations spend more energy promoting events and products instead of reinforcing vision.

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Can We Please Stop Calling Everyone “Addicted”?

Nir Eyal

It’s disrespectful, degrading, and disempowering. In my review of The Social Dilemma, I challenged the filmmakers’ rather extreme view that huge swaths of people are “addicted to technology,” that social media is like a dangerous drug that’s hijacking people’s brains, and that big tech companies are trapping people in something akin to The Matrix movie. […] The post Can We Please Stop Calling Everyone “Addicted”?

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How To Effectively Measure Employee Communication In The Workplace?

Vantage Circle

As a company leader, you must make sure that all employees are working together effectively. Communication in your workplace is key to success. If you aren't doing anything to measure employee communication, you may be overlooking a critical aspect of your business. The first step for improving workplace communication is to identify what needs improvement.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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A Change You Have Control Over

Kevin Eikenberry

As you look into the future of work and your workplace, there is plenty of uncertainty. When things are uncertain, we don’t feel like we have much control of events and the future. Big external factors have always impacted our organizations and the context of our work, but never has it seemed as obvious and […]. The post A Change You Have Control Over appeared first on Kevin Eikenberry on Leadership & Learning.

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Announcing “PM Illustrated” – The Fun Way to Prepare for Your PMP® Exam

Mike Griffiths

I know, “Fun” and “PMP Exam” are rarely used in the same sentence. When I studied for my PMP credential in 2001, materials were text-based, process-focused, and dry! Unfortunately, not much has changed since then. However, fun is a serious business in adult learning, it boosts retention and cuts study time. We recall facts about our favorite hobbies and sports teams much easier than boring information because our brains prioritize fun experiences for recall.

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The 4 Secrets of Graceful Leadership That Propel You to the Next Level

Leadership Freak

Passive patience disappoints. Grace sweetens bitter. Patience with people is: Accepting slower than expected progress. Withholding negative consequences for disappointing performance. Making room to learn from mistakes.

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Why Creating Space In Your Workday Will Help You Grow | Leadership Espresso Shot 28

Tanveer Nasser

One of the interesting, but not surprising findings to come out of this current global pandemic is how much people have appreciated being able to have breaks in their work day to just take a break, unwind, and maybe spend some time with their family. In fact, a big reason why we’re seeing an unrelenting demand from employees everywhere to have a hybrid work environment is because we’ve all seen how creating flexibility in the way we work benefits us - both professionally and personally.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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20 Common Values [and Why People Can’t Agree On More]

Nir Eyal

When you replace the typical definition of ‘values’ with a better one, your life suddenly becomes clearer. When I recently came across the headline “The World’s Most Influential Values, In One Graphic,” I couldn’t help but click–a good data visualization is like catnip for me. The chart, compiled by global research company Valuegraphics, shows the […] The post 20 Common Values [and Why People Can’t Agree On More] appeared first on Nir and Far.

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Why New CEOs Should Practice Transparent Leadership (2021)

Vantage Circle

It's 2021, and mere job security and career development aren't enough for employees to stay motivated. They want to be part of a workplace culture that encourages transparent leadership. Hence, if you're a new CEO, you must focus on implementing transparency in your leadership skills. Transparency fosters a sense of trust and provides serious motivation. - Billy Boughey.

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The Starting Point for Greater Influence

Kevin Eikenberry

Would you like to have people hear you, value your input, and more often follow your lead and ideas? If so, you are striving for greater influence. When you have greater influence, you have greater confidence, you are less stressed, and will likely be more productive. Those are all good things. But when people think […]. The post The Starting Point for Greater Influence appeared first on Kevin Eikenberry on Leadership & Learning.

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How FAQ Software Can Help Your Small Business

Help Scout Leadership

No matter how well-designed or intuitive your product is, customers will have questions about how to use it. Some of those questions are niche and require personalized attention; however, many are routine with standard answers. For those common questions with standard answers, it makes sense to have a resource customers can access on their own time without needing to contact support.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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The 5 Best Four-Letter Words Leaders Can Practice Today

Leadership Freak

Remarkable success begins simply. Fools make simple things complicated. Complexity leads to confusion. Confusion produces anxiety. Anxiety creates insecurity. Insecurity leads to stagnation. The 5 best four-letter words for leaders #1.

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The future of social apps + the SF and LA tech ecosystem

Andrew Chen

Hi readers, I’ve been MIA! But ready to be back and writing more now that I’m finished with my book (more on that in a second). Two things today: First, I recently posted a tweetstorm about my adventures in the LA tech ecosystem, and how it compares to SF, and the upcoming changes. I have it below, with some updates and edits. And second, I’m happy to announce that I just turned in a final version of my upcoming book, THE COLD START PROBLEM , which has its final book cover and

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Stop Thinking About Your Bad Habits! [Do This Instead.]

Nir Eyal

The post Stop Thinking About Your Bad Habits! [Do This Instead.] appeared first on Nir and Far.

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Webinar: Human Factors in Agile Transformations

Agile42

Are we paying attention to the important human factors of coherence, psychological safety, and trust that connect us in the virtual and physical spaces where we gather? In July, agile42 coach Michèle Twomey, alongside our special guest Sonja Blignaut from More Beyond, explored this question and some of the hybrid models we are testing that enable essential human contact during agile transitions.

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The Power of Trust

Kevin Eikenberry

People trust leaders (in general and their own) or not. People trust their co-workers, or not. And we all know that when the trust level is higher, good things happen for everyone. Given all that, when you learn of a book titled The Power of Trust, you wonder if there is anything new, or is […]. The post The Power of Trust appeared first on Kevin Eikenberry on Leadership & Learning.

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Customer Support Rep Job Description: Template and Examples

Help Scout Leadership

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. It’s important for your job description to clearly reflect your company’s needs and the requirements of the role.

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7 Ways to Immediately Open Your Mind to Useful Ideas

Leadership Freak

You can’t be open to everything. Open-minded leadership is a pernicious waste of time when you lose sight of outcomes. So how can you open your mind without wasting time on useless conversations?

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Jobs Of The Future: Key Trends To Expect

Vantage Circle

If you're just starting out in the workforce, you might have already realized that there are multiple choices out there in each profession! And moving forward, these choices are going to expand. Of course, people and machines will have to collaborate effectively in the future of work to accomplish tasks that neither can perform alone. What new jobs are going to be produced in the future that isn’t now available?

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What Is People Analytics? An Essential Guide

AIHR

Not too long ago, the mention of the phrase “people analytics” would be met with lots of head-scratching and blank stares in the workplace. Fast forward a few years later, and people analytics is at the center of Human Resources. Decision-making about people in an organization is now more than ever analytical and data-based, just like any other management discipline.

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Rethinking Your Benefits Program To Foster Peak Performance

15Five

Company cultures can be transformational. Work can be more than a job; work can be a life changing experience that gives people tools, resources, and perspectives that they take with them the rest of their lives and that benefit them in every other domain that they walk. So when we design our employee benefits programs we’re starting with these questions: .