February, 2013

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10 Ways to “Deal With” Quiet People

Leadership Freak

Outgoing people have advantages in Western Culture. We’re often perceived to be smarter and stronger than quiet people, at least at first. One of my fatal leadership blunders was underestimating quiet people. Big mouths don’t guarantee great leadership. Quiet doesn’t equal: Weak. Push over. Soft. Stupid. Detached. Uncaring. Untalented. Never assume quiet is weak and loud [.].

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Five Reasons Great Leaders are Great Networkers

Kevin Eikenberry

Networking. For some that word brings images of hotel meeting rooms, coffee (or a cash bar), and a room of people trying to give you their business card. Others think networking is for sales people and those looking for a job. If your first thought was either of those things, keep reading. [.].

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The Essence of Leadership in Five Letters

Leadership Freak

Ken Blanchard and Mark Miller capture, “The Secret,” of leadership in five letters, SERVE. The beauty of SERVE is inescapable simplicity and actionable clarity. Serve See the future: envision and communicate a compelling picture of a preferred future. What do I want to be true of the future? Why should anyone care? How will progress [.].

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Solving the Problem of Dumb Leaders

Leadership Freak

Maxwell said, “Leaders are learners.” The trouble with learning is unlearning. The trouble with learning is it changes past thinking. Learning amplifies, modifies, or invalidates past learning. The trouble with learning is rethinking. New thoughts evaluate old thoughts. Learning tests old assumptions, strategies, or methods. The trouble with learning is being wrong.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Three Qualities Traditional Leaders Reject

Leadership Freak

Image source by Petr Kratochvil Regurgitating and recycling what you already know bores others, antiquates leadership, and destroys organizations. Get out of yourself before you shrivel and die. Growth, innovation, and future-building centers on what you don’t know and haven’t done. Three surprising qualities of growing leaders: #1. Receptivity: Traditional leaders are unwelcoming.

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10 Ways to Fail Your Way to Success

Leadership Freak

I hate failing. Failure feels like wasted life. Yes, I know I’m supposed to embrace failure and learn. But, given the choice, I’d succeed more! I haven’t failed for lack of good intentions. Frankly, I’m troubled that the path down is faster than the path up. Fear of failure: Afraid to fail is afraid to [.].

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How the CEO of Zappos Solves Problems

Leadership Freak

Your worst problem is believing you know the problem, when you don’t. The next is solving it. Procter & Gamble set out to design new soap for cleaning floors. It’s a challenge because strong soap cleans dirt but it also strips finishes and irritates skin. After years of failed attempts, P&G came up with the [.].

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How to Motivate the Unmotivated

Leadership Freak

Pressure and coercion don’t work for long. Successful leaders inspire and ignite, they don’t pressure. They were motivated. Now, they work when you’re around and doze when you’re not. What a difference three months makes. Coercion, pressure, or rewards may work momentarily. Performance improves while you’re watching and slows when you’re away.

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The Surprising Path to Happiness at Work

Leadership Freak

Image source by Petr Kratochvil You enjoy work but hate the paperwork. If paperwork isn’t sapping your joy, it’s the people. Jamie Naughton, Speaker of the House for Zappos, told me she used to think, “Happiness at work was more in your job duties.” We wrongly believe happiness at work is exclusively about what we do. [.].

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The Three Pillars of High Performance Teams

Leadership Freak

Leave a comment on today’s post and become eligible for one of 20 free copies of, “The Secret of Teams: What Great Teams Know and Do,” by Mark Miller. No obligation. “The more decisions a leader makes, the further he or she is from leading a high-performance team. … Make too many command decisions, [.].

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Who Cheers for You

Leadership Freak

Image source You cheer for others. Who cheers for you? Some can’t stand it if you’re “too” happy. Most are ok if you’re a little bit happy or a little bit successful, … if you’re average. It’s okay with them if you long for more but whatever you do, don’t actually reach for it. And [.].

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The Real Secrets to Creating Ownership

Leadership Freak

Image source by George Hodan No one cares like you when you own it. But, the more you own the less they own. No one wants to own what you own too. Individuals take ownership, you can’t give it. When someone gives you something you don’t want, you protest. “No thanks.” If it’s forced on [.].

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13 Power Tips for Leading Through Uncertainty

Leadership Freak

It’s certain that we live in uncertain times. 13 Power Tips for Leading through Uncertainty: Pull with – not against, higher ups. Grab the rope and pull, even if you disagree. Everyone who pulls in their own direction dilutes potential success. If you can’t pull with, jump ship, now. Aim to make a positive difference. [.].

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Wasting Time on Mission and Vision

Leadership Freak

“I think there’s so much time and effort wasted on setting forth mission statements and vision statements…” Karen Martin, author of, The Outstanding Organization.” Pointless vision: Compelling vision doesn’t cure sick organizations. Martin said, “Many organizations have these lofty visions and they can’t even deliver product to customers…” Forget about it: Martin said, “I’m a little [.].

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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The Top 10 Performance Factors for Teams

Leadership Freak

Image source by Vojko Kalan Memo to the new team, 2/23/13: Raise your hand if you love wasting time on: Meaningless drivel. Frustrating stagnation. Superficial relationships. Worthless discussions. Trivial decisions. Mediocre results. Mundane impact. If wasting time excites you, create dysfunctional teams. Members of dysfunctional teams: Dread meetings.

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Even Whiners Can Lead

Leadership Freak

Image source by George Hodan Whiners are potential leaders. But, pessimists can’t lead. Leader as whiner: Progress could be faster. Quality could be better. Team mates could give more. Organizations aren’t meeting needs. Structures block rather than energize success. The line between whiner and leader is optimism. Whiners become leaders when they press through problem [.].

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Mastering Leadership Relationships

Leadership Freak

People look to leaders when things aren’t working. Not working: In less than three years, nearly 300 of Campbell Soup Company’s 350 global leaders had either left on their own or were asked to leave. What kind of CEO leads a blood-bath like that? You might picture a Genghis Khan character with blood dripping from his sword. [.].

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Stories Aren’t Just for Storytime

Kevin Eikenberry

Last Saturday, I attended the Purdue Ag Alumni Fish Fry. This is an annual event that brings together over 1500 people who are friends of Agriculture and many, alumni of Purdue University’s College of Agriculture. As former President of the organization, I look forward to this event each year. At this year’s event, I thought [.].

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Believing You Can When You Can’t

Leadership Freak

Some singers only think they can sing. Tell them they can’t and you have a hearing problem. Believing you can when you can’t frustrates others and hinders you. Some leaders only believe they can lead. Deadly weaknesses masquerade as strength. What if you’re not really great at: Delegating. Organizing. Motivating. Encouraging. Negotiating. Public speaking.

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10 Strategies for Starting Over

Leadership Freak

An employee frustrates the heck out of you. Wish you could start over? Your boss drives you crazy. Wouldn’t it be nice to start fresh? What’s stopping you from starting over? You! Start over – 5 ways to address the past: Identify frustrations and name failures. Ignored frustrations always escalate. Accept their weaknesses. Take your blame. What [.].

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Memo to the New Team

Leadership Freak

To the new team: Thank you for accepting a seat at the table. I’m writing to you because you’re young and I’m counting on your new team to lift our organization to new heights. Learning to work on a team is a powerful opportunity for you. Seize it with gusto. However… There’s nothing natural about [.].

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10 Steps on the Winner’s Journey

Leadership Freak

Image source by Peter Griffin #1. Describe wins simply; one word if possible. #2. Move from simplicity to clarity. Explain what you don’t want. Tap your frustrations for guidance. Everyone knows what they don’t want. Move from negatives to positives. “I want to stop losing my temper.” Controlling your temper is stopping something, a “don’t [.].

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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When Generosity Goes too Far

Leadership Freak

Ineffective leaders give without expecting return. Generosity motivates indulgence when you don’t expect response. One-way relationships between capable people are sick. Someone needs a favor. Generously meet their request, if you can. Adapt the schedule. Assign help. Shift deadlines. Reciprocity: Expect two-way relationships. Call for reciprocity. After pouring into their cup expect them to pour [.].

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The Secret to Frustration’s Guidance

Leadership Freak

Leaders who hurry always neglect people. If leadership is about people why rush like it’s about tasks? But, when rushing is required, never rush alone. Mentor as you go. Enable future replacements. Work yourself out of, not into, jobs. Exponential success requires taking things from your bucket and putting them in theirs. But, prepare people [.].

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How Hammers Become Screw Drivers

Leadership Freak

Little Mary just knocked a glass of milk on the floor. That’s what two year old’s do. There’s a group of five leaders at the table. Bob waves the waiter over and says, “Could someone clean this up?” Mindy says, “That happened because the milk was too close to the edge.” Joe says, “Don’t worry, [.].

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How to Help Snails Keep Up

Leadership Freak

Who’s falling behind? Thriving organizations leave those who don’t grow behind. Change leaves those who don’t change frustrated, wondering what happened. The puzzle changed and they don’t fit. Helping snails keep up: See people first and performance second. Watch your team. Observe: Energy levels. What drags down? Frustration levels. What frustrates?

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A VP at Chic-fil-A on Positive Environments

Leadership Freak

Dripping-faucet-leaders irritate with constant tweaks and suggestions. Your team wants you to shut-up and leave them alone. Additionally, honest leaders build negative environments by constantly fixing and improving. The dark side of pursuing excellence is nitpicking. Perfection-seekers are nitpickers. Nitpicking: Shows attention to detail. Is different from being particular.

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Memo to the New Team 2/22/13

Leadership Freak

Image source To the New Team: You may be wondering why you don’t have more direction. It’s intentional. The advantage of new teams is no history. The advantage of being told what to do is safety. Freedom, on the other hand, makes the storming process more turbulent but the result is ownership. You have the [.].

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When is the Best Time to Coach?

Kevin Eikenberry

Have you ever heard the old quotation, “When the student is ready, the teacher appears”? It has a Zen-like quality to it, and inside those few words is the answer to the question posed in the title. The best time to coach is when the student is ready. At that moment of readiness, we are [.].

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What Leaders Can Learn From Teflon

Kevin Eikenberry

PTFE or polytetrafluoroethylene was discovered on April 6, 1938 by Dr. Roy Plunkett at the DuPont research laboratories and it was patented in February of 1941. You know PTFE as Teflon – the non-stick coating used on things like pans, griddles and grills. This chemical now has a growing list of uses based on its [.].

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I Don’t Butt Heads with the CEO of Zappos

Leadership Freak

Image source by Hana Muchova' Many CEO’s are told what they want to hear, rather than what team members really think. That’s a foolish way to avoid butting heads with the boss. I asked Jamie Naughton, Speaker of the House for Zappos, to talk about a time when she butted heads with her famous CEO, [.].

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It isn’t Ability That is Missing

Kevin Eikenberry

I’m drawn to today’s quotation, because I believe it is profoundly true. There might be a more elegant way to say it, but hey, I’m sure little I say in English would be elegant once translated into French. Read the quotation a couple of times; let it sink in a bit, then read on here. [.].