October, 2021

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Top 30 Employee Retention Strategies for the "New" Work World!

Vantage Circle

Retain your best employees with these Top 30 Employee Retention Strategies and build a positive work atmosphere to promote engagement.

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BIG ANNOUNCEMENT!

John Maxwell

The John Maxwell Enterprise Announces an Innovative Partnership Series for 21 st Century Leadership: The League of Extraordinary Leaders. The globe’s premier leadership organization shares a fresh strategy for expanding leadership training and influence through a series of strategic partnerships with five unique thought leaders and their organizations.

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Trending Sources

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Getting Over FOMO, the Fear of Missing Out

Nir Eyal

FOMO, the "fear of missing out,” refers to the feeling of “anxiety that an exciting or interesting event may currently be happening elsewhere.” Most people at one time or another have been preoccupied by the idea that someone, somewhere, is having a better time, making more money, or leading a more exciting life. The post Getting Over FOMO, the Fear of Missing Out appeared first on Nir and Far.

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What is Your Criteria for Deciding?

Kevin Eikenberry

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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27 Helpful Customer Support Tools and Resources

Help Scout Leadership

To get the most out of your customer service team, they need access to the right support tools and resources. Here are 27 to consider.

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11 Ways to Improve Your Retrospectives

Agile42

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading 11 Ways to Improve Your Retrospectives at agile42.

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National Gratitude Month: 20 Ways To Celebrate It At Work

Vantage Circle

November ushers in the season of celebrations and gratitude. While you may be thinking about Thanksgiving, there is another equally important holiday— National Gratitude Month! And it's the perfect time to celebrate this wonderful sentiment in the workplace. Each November, the US observes National Gratitude Month. For many of us, it's an opportunity to reflect on what we're thankful for in our professional and personal lives.

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Scott Mautz | How To Successfully Lead Your Organization From The Middle

Tanveer Nasser

If you’re a leader who leads from the so-called messy middle, I'm sure there are times where you feel how the challenges you face are uniquely different from those other leaders have to face. As it turns out, those leading from the middle do face both unique challenges - as well as opportunities other leaders don’t have access to - as a result of their having to lead down, up and at times, across the organization.

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Different Doesn’t Have to Mean Worse

Kevin Eikenberry

Quick – what do you think of first when you hear the word “different?” Once you get past judging yourself or wondering why I asked you the question, or wondering what the right answer is, chances are a bunch of thoughts, feelings and experiences come to your mind. If you look at that mental list, […]. The post Different Doesn’t Have to Mean Worse appeared first on Kevin Eikenberry on Leadership & Learning.

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Visit Sea Sat, the Customer Service Restaurant

Help Scout Leadership

Some customer questions are difficult, but that additional effort goes unnoticed outside the team. What if those costs were shared on a menu?

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Goal setting as a tool for organizational  change: a case study

Agile42

This article explores how Objectives and Key Results (OKRs) and goal setting can change the collaboration style within an organization, based on agile42’s experiences with. Continue reading Goal setting as a tool for organizational change: a case study at agile42.

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A positive culture cares for the planet

Marcella Bremer

The pandemic caused an unprecedented change and the IPCC reported accelerated climate change. Organizational culture directs how organizations respond. A positive culture helps to navigate the necessary transitions. A positive culture is a planet culture. Long-term success and return on investment aren’t possible without care for our climate. What’s your contribution?

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100 Work Jokes To Lighten Up The Workplace

Vantage Circle

Are you having a boring, monotonous day at work? If this is the case, it may be time to lighten the mood with some amusing work jokes. The jokes don't have to be overly sophisticated ones. They can be simple one-liners and still be humorous that can make everyone laugh. A serious workplace can suck out the positive vibes from the work environment. Contrary to popular belief, it is actually critical to have fun in order to boost mood, improve productivity, and performance in the long run.

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Creating Workplace Environment Where Employees Matter | Leadership Espresso Shot 30

Tanveer Nasser

If you’re in the leadership space, it’s hard not to notice the ongoing debate over remote working versus getting everyone to return to the office. While every industry and organization has to decide for themselves what’s the best approach to take for everyone involved, there’s been a number of key points that are glaringly missing from these discussions.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Are You a Helicopter Boss? – Remarkable TV

Kevin Eikenberry

You’ve heard of helicopter parents, right? These well-intentioned parents tend to hover over their children (like a helicopter) and typically take too much responsibility for their children’s experiences and lives. They of course do this out of love, to protect their children. Have you ever had a helicopter boss? Again, likely out of good intentions, […].

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15 Customer Communication Tools to Engage Your Audience

Help Scout Leadership

Learn about 15 types of customer communication tools you can use to engage your audience and make the most of your customer relationships.

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Why is mentorship so important?

Agile42

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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3 Beliefs that Feel Right but Cause Harm

Leadership Freak

#1. Reaching goals provides fulfillment. You’re exhausted because you believe the myth of reaching goals. The only thing achievement provides is the opportunity to look for the next goal.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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15 Diversity And Inclusion Statistics You Must Know

Vantage Circle

Diversity and inclusion (D&I) have become a buzz topic amidst small and large businesses over the recent years. Every company must focus and implement D&I programs to capture new markets, gain higher profits and financial returns. And to prove this point, we are here to mention 15 diversity and inclusion statistics that will help your business grow.

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“Digital Body Language” Is Everything: Interview with Erica Dhawan

Nir Eyal

The post “Digital Body Language” Is Everything: Interview with Erica Dhawan appeared first on Nir and Far.

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Lessons from Intermittent Fasting – Remarkable TV

Kevin Eikenberry

Don’t let that title scare you. I am not turning this into a health series and I am not selling any supplements. ?? A few of months ago, I decided I wanted to get rid of my “COVID 19” Pounds that is. So I studied up on intermittent fasting and then I went to work. […]. The post Lessons from Intermittent Fasting – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Terrifying Tales of Spooky Support

Help Scout Leadership

The relentless customer with suspiciously sharp teeth, and the disturbing silence of an empty inbox. Three support stories to scare any customer service professional this Halloween.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Why is mentorship so important?

Agile42

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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Courage: You Have What You Seek

Leadership Freak

The Cowardly Lion in the Wizard of Oz sought what he had. #1. Courage is taking the next step again. The Cowardly lion was afraid, but he kept going. Congratulations!

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Want to Become an Employee Engagement Hero? Do These Things (and Avoid the Rest)

15Five

While paved with good intentions, the road to becoming a strategic HR hero can contain a few hazards and roadblocks that slow you down, or worse, grind your efforts to a halt. Over my career conducting over 2000 employee engagement meetings with HRBPs and executives, I’ve identified some of these common roadblocks as well as the best practices that truly do lead to a more engaged workforce.

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Good News! Your Willpower Isn’t Limited–Don’t Believe the “Ego Depletion” Theory

Nir Eyal

The post Good News! Your Willpower Isn’t Limited–Don’t Believe the “Ego Depletion” Theory appeared first on Nir and Far.

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Refreshed for the Future of Work

Kevin Eikenberry

The future of work for many will include new flexibility in when, where, and with whom people are working. Those changes mean leaders need to adjust their approaches and habits to be prepared for leading in the future. We have long said that while much about leadership hasn’t and won’t change (even with a pandemic), […]. The post Refreshed for the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.

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How to Deliver Great SaaS Customer Support: Tips and Examples

Help Scout Leadership

SaaS customer support has a deeper impact on your business's key metrics than you might think. Here's why it’s important and how to do it well.

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Retrospectives – What makes a retro good

Agile42

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading Retrospectives – What makes a retro good at agile42.

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3 Pursuits that Set You Free

Leadership Freak

Need reveals lack. The more you need something, the less you have it. A hungry belly lacks food. Leaders who need status lack self-confidence. 3 dangers of pursuit: #1. Persecution: Need persecutes.

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Gap Analysis: What It Is And How To Implement

Vantage Circle

As new trends and dynamics emerge, companies must adapt to these changing standards. But, to understand what you are missing out on, you must conduct a gap analysis as soon as possible. New developments are part of evolving work culture. However, what suits best for a smoother workflow needs to be acknowledged in time. But the major roadblock is that we have very little knowledge about the things we need to focus on.

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Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson)

Nir Eyal

The post Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson) appeared first on Nir and Far.

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