May, 2025

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Lead Your First Team: A Top 10 Guide for New Managers

LSA Global

How to Lead Your First Team: A Top 10 Guide for New Managers We know from people manager assessment center data that new leaders struggle with the question of how to lead your first team. Whether promoted from within or hired externally, a successful transition to manager requires a fundamental transformation in ownership mindset , responsibility, and impact.

Manager 66
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7 Actions that Say ‘You Matter’

Leadership Freak

ou cant make people feel important. But you can show them they matter. Its destructive to foster feelings of insignificance. If someone doesnt contribute, they shouldnt be on the team. Don't say, "You matter." Prove it. Here are 7 unexpected ways to energize people by showing them they matter.

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Why CEOs Must Be Active on Social Media: Building Trust and Authenticity with Customers

Chief Outsiders

Ive seen firsthand how a CEOs presence on social media changes how people view a company. Customers, employees, and potential hires want to know whos steering the ship. When I show up online and share my perspective, the conversations become more genuine, and trust starts to build. Its not about self-promotion its about showing the real person behind the title.

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Leading Thoughts for May 15, 2025

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Nick Bare on intentionality: Lack of intentionality leads to a repetition of what is easiest. Source: Go One More: Find the Clarity to Make Intentional, Life-Changing Choices II. Will Guidara on a point of view: If you try to be all things to all people, its proof that you dont have a point of viewand if you want to make an impact, you need to have a po

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Is Your Background Screening Policy Built For 2025? What HR Leaders Need To Know Now

Speaker: Liz Charron

From evolving legislation to shifting workforce expectations, background screening is undergoing major transformation, and HR is in the driver’s seat. With new compliance requirements and growing scrutiny, today’s HR leaders must build programs that are not only audit-ready but outcome-driven. HR Management and Employee Relations Expert, Liz Charron, will delve into how HR teams can navigate the latest legal changes, connect screening to workforce ROI, and embed these practices into the very fab

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Customer Story: Zapier

Help Scout Leadership

The simplicity of Help Scout makes the work so much easier.

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Leaders Who Win With AI Share This One Mindset Advantage

Lolly Daskal

Remember when finding information meant opening encyclopedias? When reaching someone required a landline? Now we face a more profound shift. The AI revolution is not just changing our tools; it is transforming how we think. The competitive advantage does not belong to those with better technology; it belongs to those who adopt an AI-First mindset. McKinsey data shows only 10% of companies achieve significant ROI from AI investments.

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More Trending

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Why Mattering Matters

Leadership Freak

People dont disengage because theyre lazythey disengage because they feel invisible. When someone doesnt believe they matter, nothing else does either. Discover three simple ways to show people they matterand ignite purpose where its gone dim.

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what should I say when people miss meetings?

Alison Green

A reader writes: I’m the president of a small grassroots not-for-profit board and I have plenty of virtual meetings with other board members, volunteers, community partners, and staff for one reason or another. I’m wondering if you have any suggested language for when people no-show for meetings. It’s a relatively minor issue, but it happens often enough to be pretty irritating.

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Leading Thoughts for May 22, 2025

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Dan Thurmon on testing yourself: When uncertainty and randomness strike, whether the immediate perception is threatening or exciting, you dont take it personally. You simply see it as a new factor to incorporate into your life.

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Customer-First Teams Thrive in Uncertain Times

Help Scout Leadership

Weve seen firsthand how teams that prioritize customers are better equipped to weather change. Here are a few principles weve learned from the best of them to help you navigate todays uncertainty.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.

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The Hidden AI Skills Gap That’s Holding Your Team Back

Lolly Daskal

Companies invest millions in AI technology, then wonder why results fall short of expectations. They blame poor data quality, inadequate infrastructure, or insufficient budgets. The true obstacle isn’t found in your systems or your software. It’s missing in your talent strategy. While leaders pour money into tools, 90% of employees with AI training report better performance, yet most companies leave their people underprepared.

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31 Employee Motivation Ideas To Increase Engagement & Retention

AIHR

Motivated employees are a top driver of business success, with 83% of executives and 84% of employees agreeing that engagement and motivation are key to company performance. Factors like purpose, growth, autonomy, and recognition influence motivation. Understanding and supporting what drives your workforce helps them focus and perform well. This article discusses the importance of employee motivation and the role HR plays in driving and maintaining it.

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7 Habits to End the Day

Leadership Freak

The way you end the day determines how you show up tomorrow. Dont just crashclose the day with intention. These 7 habits will help you shut down well, sleep better, and rise ready to lead. Small actions tonight shape big outcomes in the morning.

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The Hidden Cost Of The Cape: Why High-Performing Women Must Stop Ignoring The Signs Of Burnout

Thought Leaders LLC

Lynn Blades reveals why ambitious women must stop ignoring burnout, offering practical strategies to set boundaries, prioritize self-care, and lead sustainably without sacrificing health, success, or well-being. Today’s post is by Lynn Blades, author of THE QUIET BURN. I cant count the number of times a client has called in tears, overwhelmed from stress, or physically ill on the border of burnout.

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How to Make The Best Benefits Decisions for 2025's Workforce: An HR and Total Rewards Guide

Speaker: Kaitlin Ruby Carroll

Retaining top talent in 2025 means rethinking benefits. In a competitive job market, fertility benefits are more than just offerings - they are a commitment to your team’s well-being. Gain critical insights into the latest fertility benefits strategies that can help position your organization as an industry leader. Our expert will explore the unique advantages and challenges of each model, share success stories from top organizations, and offer practical strategies to make benefits decisions tha

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Leading Thoughts for May 1, 2025

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Richard Boyatzis and Annie McKee on prisons of our own making: When we are in a downward emotional spiral, feeling confused, unhappy, or ill at ease, we often end up playing and replaying mental tapes that actually accentuate our negative emotions and feelings of hopelessness.

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Criticism in Customer Support

Help Scout Leadership

We want people to tell us whats not working, what is confusing, what felt bad to them about our service. We need to know before we can fix it. Here's how.

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How AI Is Winning (and Struggling) Across Companies of Every Size

Lolly Daskal

Recent research shows small, medium, and large companies are all racing to implement AI. Among small and medium-sized businesses, 42% are using AI, and over half report financial savings. Nearly three-quarters of employees say it boosts their productivity, and 60% report higher satisfaction at work. Meanwhile, large companies are even further ahead, with McKinseys 2025 Global AI Survey showing 78% deploying AI across at least one business area.

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15 Employee Development Strategies To Future-Proof Your Workforce

AIHR

While talent attraction and retention can be challenging, employee development strategies can help. In fact, companies that invest in such strategies are twice as likely to retain their employees and experience an 11% rise in profitability. HR drives employee potential by offering growth opportunities to create a future-ready workforce. With the right strategies, development doesnt have to be complicatedjust intentional.

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The Diversity Reckoning: Can HR Survive Without New Perspectives?

Speaker: Jeremy York

2024 has tested every organization, and 2025 promises no less - the warning signs are everywhere. If you’re relying on superficial approaches to diversity, you might find yourself scrambling to catch up. Thought diversity - the fuel for new ideas, fresh perspectives, and disruptive innovation - is more than a buzzword. It's a survival strategy. And if you’re not building it into your workplace culture right now , you’re heading for trouble.

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3 Stunning Advantages of Failure

Leadership Freak

We worship success because we want it. But we gain possibilities in the failure. Blunders make you beautiful. I asked John Maxwell what he has learned from success. He chuckled and said, Not as much as Ive learned from failure. Remember blunders. Falling short is the edge of transformation.

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how to change a company culture that has been treating parents and non-parents differently

Alison Green

A reader writes: I recently accepted a new job where I will be managing a newly created team. I have been a manager before, but this new job will be a new challenge. The team I am managing has been tasked with leading a culture change in the company. The company has had many employees leave. In some cases, they left without another job lined up or took a job somewhere else with less pay or a lower title.

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Leading Thoughts for May 29, 2025

Michael McKinney

I DEAS shared have the power to expand perspectives, change thinking, and move lives. Here are two ideas for the curious mind to engage with: I. Rich Diviney on the notion of peak performance: Repetitive peak performance is unrealistic because performance is often conditional. It typically requires a predictable and familiar environment. Repetitive peak performance is unrealistic because certainty is lifes foundational state.

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Leading With Conscience To Shape The Future Of Business

Eric Jacobsen Blog

Andrew C. M. Cooper s book, The Ethical Imperative: Leading with Conscience to Shape the Future of Business , offers a compelling alternative visionone where companies champion the collective prosperity of employees, shareholders, and communities. More specifically, I have two objectives for the book, shares Cooper. First, to influence new generations to view business as a transformative force for positive change rather than an immovable obstacle to progress.

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Recognition Powers High-Performance — If You Do it Right

Speaker: Radhika Samant and Todd Wuestenberg

Employee recognition has often been deemed a "feel-good" initiative, tied closely to rewards. While we understand its importance, we tend to associate recognition with intangible outcomes like engagement and sentiment, rather than direct impacts on retention and high performance. In today’s workplace, the true ROI of recognition lies in its ability to regenerate tangible, business-driven results.

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The 8 Best Ecommerce Chatbots for Online Shops in 2025

Help Scout Leadership

Discover the best ecommerce chatbots for boosting sales, automating support, and improving customer experience. Compare features and pricing.

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Pay Equity Audit: How To Conduct One (Plus Free Checklist Template)

AIHR

A pay equity audit is one of the most effective ways for organizations to understand and address pay disparities, such as gender-based wage gaps. It reveals whether groups such as women or minorities are consistently underpaid, even after accounting for factors like role, experience, and qualifications. This article discusses pay equity audits, why your organization should care about them, and how to conduct one.

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4 Bold Practices of Humility

Leadership Freak

Jump in early. There's another great book give-away on Leadership Freak today! Ego is narrow. But the heart of the humble is wide. Practical humility is willing to: Admit what you dont know. Rely on others. Honor other peoples strengths. Learn from anyone.

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my employee keeps insisting he looks much younger than he is (but he doesn’t)

Alison Green

A reader writes: In February, I changed companies and took on a manager position for the first time as the current manager was being promoted. While the exiting manager introduced me to the different people I would be supervising I was taken aback when Benjamin immediately assured me that despite looking like he was 21 or 22, he had worked there for years.

Manager 85
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Future of HR: Navigating Transformation in the Digital Age

Speaker: Jeremy York

Join us for a thought-provoking exploration of the rapidly evolving HR landscape as we examine how technological innovation, regulatory changes, talent strategies, and evolving diversity approaches are reshaping the profession. This webinar will provide HR professionals with practical insights on leveraging AI and emerging technologies while maintaining compliance in an increasingly complex regulatory environment.

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Productive Failure

Michael McKinney

H OW do people learn? Simply put, when the reality does not meet the expectation. When we make mistakes. When we fail. And when we learn from those mistakes, we learn not only the correct way to go, but we gain a deeper understanding of the issue and thus are able to more easily apply it to similar situations. In other words, if we try to solve the problem before we are told how to do it, we learn better.

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Desirable Leadership or Needed Leadership?

Mark Sandborn

The late Warren Bennis once said of his tenure as president of the University of Cincinnati that he more wanted to be president more than “do” president. He liked the being of it, but not as much the work of it. I think we can all learn from his honest admission. The danger is pursuing the prestige of leadership rather than the practice of leadership.

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Hey Marketers, It’s Time to Log In

Help Scout Leadership

Your businesss most comprehensive store of customer feedback is collected and managed every day via your customer service software. When was the last time you logged in?

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27 HR Hard Skills To Boost Your Resume and Advance Your Career

AIHR

HR hard skills are essential for driving business success and sustainability. From reducing recruitment costs to using AI for talent retention, HR hard skills are powerful tools that directly impact your companys bottom line. This article discusses what HR hard skills are, how they can benefit you and your organization, and 27 HR hard skills you can learn to advance your career.

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HR Meets AI: The New Way of Keeping Large Workforces Connected and Engaged

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.