Help Scout Leadership

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to

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Metrics Sales Sales Implementation 139

Agile42

APRIL 1, 2021

agile42 is proud to present a new TV series format: Scrum Survivor! Three software development teams of 7±2 people will battle it out on reality TV. Who will be the winner? Read on for an exciting behind the scenes interview. Continue reading Scrum Survivor at agile42.

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Software 121

Nir Eyal

APRIL 8, 2021

The post Maybe Social Media Isn’t Making Teens Depressed, After All. And Here’s What Likely Is. appeared first on Nir and Far.

Media 127

Media 127

Kevin Eikenberry

APRIL 18, 2021

If you are reading these words, you have experience with, thoughts about, and a wide variety of feelings about work. For many of you, your experiences, thoughts, and feelings have changed over the last year. While our personal experiences are valid, maybe it is time develop a better understanding of work in a broader context. […]. The post Work: A Deep History, From the Stone Age to the Age of Robots appeared first on Kevin Eikenberry on Leadership & Learning.

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Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Benefits

15Five

APRIL 1, 2021

If you’ve ever had to navigate a canoe down a winding, obstacle-heavy river, you know how important it is that the bow and the stern are synchronized. For a minute, I want you to close your eyes and imagine your business as a canoe and the river as the specific market or industry in which you operate. Think of the rower in the front of the boat (the bow) as your organization, providing power and forward motion to your business.

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Strategic Planning Energy Marketing Operations 99

Tanveer Nasser

APRIL 21, 2021

When I started my leadership podcast almost 10 years ago, I had a very simple goal - I wanted to create a platform where I could get the chance to talk with some very smart and really cool people. That’s why the first guest I had on the “Leadership Biz Cafe” podcast was Guy Kawasaki. But I have to admit all these years later, I never thought that the journey I started with this podcast would open the door for me to have a one-on-one conversation with Tom Peters.

Education 98

Education 98

Vantage Circle

APRIL 9, 2021

Soft skills, also known as "interpersonal" or "people skills," are essential for day-to-day interactions both inside and outside the workplace, and they complement technological or hard skills. Soft skills refer to how people connect, listen, participate in conversations, provide input, work as part of a team, solve problems, and resolve disputes.

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Recruitment Human Resources Strategic Planning Manager 95

Nir Eyal

APRIL 5, 2021

The post Will Clubhouse be a Habit or Has-Been? appeared first on Nir and Far.

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Kevin Eikenberry

APRIL 20, 2021

LinkedIn’s latest Workplace Confidence Index was published last week and it tells several interesting stories. 50% of all respondents state that job or work flexibility is the most important factor for them if they are looking for a job today. It is now the top of the list, and the fastest rising factor since their last […]. The post Work Flexibility is Quickly Becoming an Expectation appeared first on Kevin Eikenberry on Leadership & Learning.

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Leadership Freak

APRIL 21, 2021

7 universal principles: #1. If you’re persistently exhausted, you’re doing too many things. Reflections for exhausted leaders: What needs to be true for you to rest? What time will you stop working today?

Energy 75

Energy 75

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

Change Management

Tanveer Nasser

APRIL 7, 2021

During a recent conversation with a group of executives about the growing importance of empathy and leadership, a few leaders brought up the issue of addressing failure and the importance of not only “failing fast”, but making sure efforts are made to understand what can be learned from this setback. As we didn’t delve much further into this subject, it got me thinking that this would be a great topic to bring up in my Leadership Espresso Shot series.

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Help Scout Leadership

APRIL 27, 2021

Every time I travel to Boston, I stay in the same hotel. It’s not fancy and the location isn’t great, but they know how to wow a customer. The way that I’m treated when I go there has always left an impression on me. The first time I stayed there, I arrived in the dead of winter. My face was chapped, and my hands were raw as I checked in. Ten minutes after I got to my room, guest services showed up at my door with some cookies and hot chocolate.

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Banking Travel Revenue Manager 118

Sweet Process

APRIL 26, 2021

Being able to converse with members of your staff or team is the superpower every business needs. Good communication between employee-employee and employer-employee acts as a positive catalyst for your business’s growth. Healthy communications make working through difficulties, and celebrating successes, easier. That’s why in this episode of the Process Breakdown Podcast, host Dr.

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Nir Eyal

APRIL 18, 2021

The post Don’t Fall for This Excuse Trap: Why “That Won’t Work for Me” is Self-Sabotaging appeared first on Nir and Far.

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Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

Engineering

Kevin Eikenberry

APRIL 6, 2021

You might know that I grew up on a farm. And on a farm, you work late into the evening when needed. You see, my Dad was a night person. So it was not uncommon for me to work very late into the evening. Because of this, I grew up thinking I was a night […]. The post When Are You at Your Best? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

Manager 103

Manager 103

Leadership Freak

APRIL 19, 2021

Feeling wronged begins when you’re in diapers. Remember that look of betrayal your son or daughter gave you when they got their first shot in the doctor’s office. Things go downhill from there.

Accounts 73

Accounts 73

Mind Tools Leadership

APRIL 15, 2021

Let me be honest with you: I don’t always tell the truth. I don’t blatantly lie, and I don’t camouflage things as much as I did in my younger years. It’s not radical, but I may omit some facts or skirt around them. So I knew, as soon as I read the title, that Kim Scott’s book, “ Radical Candor ,” was going to force me to take a long, hard look at my relationship with the truth.

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Travel Media Manager 64

Help Scout Leadership

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. I’ve always enjoyed reading, but I can’t say that it was a nightly affair for me like it has become during this stunning storm of 2021.

B2C 118

B2C B2B Implementation Manager 118

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

Compliance

Agile42

APRIL 26, 2021

The theme of April has been leading remotely, and this month agile42's Andrea Tomasini has teamed up with our trusted partner, Geoff Watts to share insights of the effect the COVID-19 pandemic has had on organisations. Please find the recording of the live session here. Continue reading Leading Remotely: Webinar at agile42.

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Vantage Circle

APRIL 26, 2021

Managers have to carry a lot of responsibilities. From being a mentor to being an everyday problem-solver. It really is a job that screams “all or nothing”. But bearing those hefty responsibilities comes at a price. That price is high levels of manager burnout. As a leader, how often did you think about a manager being burned out? If not, then it’s high time you understand the seriousness of it.

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Manager Energy Workflows Employee Engagement 59

Kevin Eikenberry

APRIL 13, 2021

I. Love. Auctions. And I love pretty much any type of auction. But my favorite is hands-down an antique tractor auction. (Yep, they exist.) And while if you like auctions, this video might be even more interesting to you. But regardless, I’m sharing the lessons that I learned from a recent tractor auction – and […]. The post Lessons Learned at an Auction – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Leadership Freak

APRIL 9, 2021

Plate spinners run from one crisis to the next. One plate spins up, another nearly falls. The threat of broken plates makes watching fun – unless it’s not an act.

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Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

Education

Heather Stagl

APRIL 14, 2021

In my latest Fundamentals of Influencing Change at Work course, one of the participants asked a question: How do I integrate change management into the structure of a project that’s already happening?

Change Management 58

Change Management Manager 58

Help Scout Leadership

APRIL 27, 2021

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. A 25% difference in activation increased MRR by 9.3% more than the same percentage increase in acquisition, and 3.3% more than the same percentage increase in retention.

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SaaS Onboarding B2B Marketing 94

Agile42

APRIL 20, 2021

In Part 2 of our "Leading Remotely" theme, ORGANIC agility® leadership coach Andrea Tomasini, shares his insights of the effect the COVID-19 pandemic has had on organisations, addressing why some companies have fared better. He also gives tips on how leaders can increase effectiveness when working remotely whilst finding ways to reduce stress levels amongst employees.

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Vantage Circle

APRIL 16, 2021

With job satisfaction and employee engagement being two of HR's biggest concerns in the last decade, it's surprising that many people don't know the difference between them. But before getting ahead of ourselves, here is an important question for you: How many of your people are truly engaged? Chances are, it’s lower than you think. Studies say that in an average company, only 32% are actively engaged.

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Employee Engagement Benefits Inclusion Insurance 59

Kevin Eikenberry

APRIL 27, 2021

Every leadership course talks about delegation. And if it doesn’t, it comes up in the conversation. How do I know this? Because I’ve taught hundreds and every time I do, we talk about delegation. And even though it’s a major topic of conversation, many leaders are not doing it well. In the video below, I’m […]. The post Why Are You Delegating?

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Leadership Freak

APRIL 13, 2021

Warren Bennis was brilliant when he said, “Becoming a leader is synonymous with becoming yourself.” But what if you’re a jerk-hole? Perhaps you shouldn’t always ‘be yourself’.

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Sweet Process

APRIL 30, 2021

Knowledge is defined as awareness gained by experience. But what if you’re a young COO with menial experiences looking to learn from someone who has worked in your shoes? Today’s podcast episode with Dr. Jeremy Weisz features John Blessing, COO of Forensic Analytical Consulting Services, and what he’s learned from his experiences. They discuss the […].

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Help Scout Leadership

APRIL 27, 2021

Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10! Our 10-year mission As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world.

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Software Marketing Manager 81

Agile42

APRIL 6, 2021

In this interview, Geoff Watts shares his observations on how organisations have been impacted by COVID-19 and particularly how leadership has been affected by the shift to remote work. He also gives advice about what to focus on to better lead remotely. Continue reading Leading Remotely: Part 1 at agile42.

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Vantage Circle

APRIL 30, 2021

Mother's Day is observed on the first day of May across the world, as we all know. You've come here to look for Mother's Day gift ideas because you admire the incredible women in your life for their strength and compassion. But it's rare that we think about celebrating it in our workplaces as well. But we believe every working mom deserves recognition.

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Employee Engagement Benefits Diversity Travel 52