John Maxwell
SEPTEMBER 21, 2021
Photo by SHaHraM Anhari on Unsplash. This message is excerpted from the book Life Coaching for Successful Women: Powerful Questions, Practical Answ ers by Valorie Burton. Research shows that resilient people think differently. They have a set of skills – sometimes learned, other times innate – that allow them to persevere, manage stress, and triumph in the face of challenges.
Help Scout Leadership
SEPTEMBER 14, 2021
With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea
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Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
15Five
SEPTEMBER 28, 2021
“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Kevin Eikenberry
SEPTEMBER 28, 2021
Persistence is good and virtuous. But it’s also hard. And telling someone to be persistent seldom goes all that well. We may know it, but don’t want to hear it – or even know what to do with the advice when we hear it. Many years ago when I was at Purdue, I was having […]. The post The Power of Persistence – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
SEPTEMBER 30, 2021
#1. I should have. ‘Should have’ is backward facing. Do your best to speak into the future. Instead of shoulding-yourself, say, “Next time.” #2. You should have. Why didn’t you? See #1.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Help Scout Leadership
SEPTEMBER 7, 2021
Just because a customer clicked a smiley face in your post-service feedback survey does not mean you gave them high-quality service. They might love the product, and your service is just okay enough not to make a difference. Or they might be very happy with an answer, not knowing you’ve given them incomplete or out-of-date information.
Tanveer Nasser
SEPTEMBER 22, 2021
If you enjoy reading interviews of CEOs sharing what shapes their understanding and approach to leadership, chances are you’ve probably read one of the over 500 interviews Adam Bryant wrote for his popular New York Times column, “Corner Office”. I’ve been an avid reader of Adam’s column for many, many years so I was delighted when his publicist reached out to me to say Adam was interested in appearing on my podcast, “Leadership Biz Cafe”.
Vantage Circle
SEPTEMBER 26, 2021
Being a successful leader requires more than just intelligence or skill. It all comes down to what you do on the job and how you treat others. And that's what leadership competencies are for. Managers today face many new challenges. They need to provide continuous coaching and manage remote workers. It can get complicated at times. But, with the right support system, you can reach higher levels in leadership.
Kevin Eikenberry
SEPTEMBER 1, 2021
In facilitating learning experiences (virtually) over the last 18 months with leaders who want to be more effective in leading remote or hybrid teams, one of the most common concerns I hear is, “We can’t collaborate without a whiteboard.” This is a limiting view (I’ll explain in a second), but if you want hybrid collaboration […]. The post Yes, Hybrid Teams Can Collaborate appeared first on Kevin Eikenberry on Leadership & Learning.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Nir Eyal
SEPTEMBER 12, 2021
The post The Real Reason Why You Sabotage Your Own Goals appeared first on Nir and Far.
Marcella Bremer
SEPTEMBER 20, 2021
Here’s part 3 of building a high-performance culture, based on Daniel Coyle’s The Culture Code and my consulting practice. The third ingredient to improving collaboration is a collective, meaningful purpose. When your purpose is ultra-clear and inspiring it serves as a beacon: everyone adjusts their course in the right direction – like a swarm of […].
Help Scout Leadership
SEPTEMBER 24, 2021
Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management. If your company is splitting responsibilities in a similar way, this post will teach you how to write a customer onboarding specialist job description that attracts the most qualified candidates and get
Tanveer Nasser
SEPTEMBER 8, 2021
It seems like every day there’s a new article tackling the issue of work from home (WFH), either focusing on leaders and their organizations who are embracing this new approach to work, or those who insist the only way forward is for all employees to return back to the office. But as these debates continue over WFH, it seems like many have forgotten the real purpose of leadership, which is why I decided to address it in this edition of my Leadership Espresso Shot series on my “Leadership Biz Caf
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Vantage Circle
SEPTEMBER 13, 2021
What makes people happy at work? What are their true wants and needs? Is employee happiness exaggerated? Is it true that people's lives improve in general when they are happy and perform well at work? In this podcast, Dr. Elia discusses all the above aspects of employee happiness including the role of rewards and recognitions, and how leaders may overcome hurdles in creating the best workplace experience.
Kevin Eikenberry
SEPTEMBER 14, 2021
While I’m talking about weeds in the video below, I promise you that this is not a gardening video. In the video, we’ll talk about the “weeds” in our lives – how to identify them and how to remove them for greater success at home and at work. Tweet it out: It’s time to garden […]. The post What Do You Need to Weed?
Leadership Freak
SEPTEMBER 24, 2021
The end of this week is your last opportunity to put a big rock on next week’s calendar. Once day-to-day urgencies appear, they prevent you from accomplishing important tasks.
Nir Eyal
SEPTEMBER 6, 2021
The post How to Stay on Schedule Even When You Go Off Track appeared first on Nir and Far.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Help Scout Leadership
SEPTEMBER 21, 2021
The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Customer success teams often have a range of responsibilities, depending on the team’s age, the size of the company, and what type of product they are supporting.
Agile42
SEPTEMBER 29, 2021
Creating a Kanban board will help you visualize your workflow and improve processes. The very first Change Management Principle of Kanban states, “start with what you do now.” However, this can be overwhelming if you own multiple different types of projects and tasks. Learn how to get started in just three steps. Continue reading How to Create a Kanban Board: A Practical Guide at agile42.
Vantage Circle
SEPTEMBER 29, 2021
Agile leadership is a new approach to leading people. It enables organizations to drive innovations and adapt to their changing environment. Agility is a leadership mindset for the next generation of business leaders. Today's markets recognize organizations that have the capacity and willingness to adapt. Market leaders have established cultures and management approaches that encourage agility.
Kevin Eikenberry
SEPTEMBER 26, 2021
As you live in this very uncertain present, you can see that the future of your work – where, when, and how you do it – might be changing. If that future looks murky, uncomfortable, or scary, you are not alone. And if you are looking not just for yourself but for your team or […]. The post Overcoming the Uncertainties of the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Leadership Freak
SEPTEMBER 28, 2021
When making decisions the most important thing is to make them. The principles of decision-making include: Go with your highest point of clarity. (Important decisions are never perfectly clear.
Nir Eyal
SEPTEMBER 19, 2021
The post Can’t Seem to Stick With Your Commitments? Try Making a Pact. appeared first on Nir and Far.
Help Scout Leadership
SEPTEMBER 2, 2021
Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives. When supporting a highly technical product, a tier 2 team may handle implementation and core product guidance. In contrast, the tier 2 team supporting a retail product may handle lower priority bugs, dispute resolutions, or triage, as their skills are less about product knowledge and more
Andrew Chen
SEPTEMBER 2, 2021
Hi readers, I’m back writing! Well, tweeting mostly, but then developing my points more thoroughly and cross-posting them to my blog. Hope you enjoy this one, which was inspired by a convo I had with Gagan Biyani at Maven about when to scale versus not. Also, a brief announcement: I’ve released the Table of Contents for my upcoming book, The Cold Start Problem.
Vantage Circle
SEPTEMBER 27, 2021
A lot of companies now participate in diversity and inclusion activities and as a result, we can see a lot of women and people of color in organizations but in nonmanagerial roles. They enter the talent pipeline but do not progress to senior management or corporate executive positions. In this episode, we discuss diversity and inclusion in the workplace with special considerations to women in leadership with our guest speaker Jessica Miller-Merrell.
Kevin Eikenberry
SEPTEMBER 9, 2021
Put people in groups and cliques will naturally form. While they don’t have to be negative, often they are seen as such, especially by those on the outside looking in. As we move to a new future of work leaders must be aware of cliques on hybrid teams, so the negative impacts can be avoided. […]. The post Avoiding Cliques on Your Hybrid Team appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
SEPTEMBER 13, 2021
“Any fool can criticize, condemn and complain – and most fools do.” Dale Carnegie Chronic complainers: Seek validation. Constant complaining is a plea for attention. Feel powerless.
Vanessa Van Edwards
SEPTEMBER 21, 2021
If you want to stand out, you’ve got to know what makes you special. But the real question is: Are you tapping into your uniqueness? The post 12 Amazing Tips to Stand Out (Professionally & Personally) appeared first on Science of People.
Help Scout Leadership
SEPTEMBER 16, 2021
These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years. Gone are the days that outsourcing was only accessible to companies that have 25 or 50 seats to fill.
Andrew Chen
SEPTEMBER 6, 2021
Hi readers, I’m excited to start taking reservations for my 2021 book tour ahead of the launch of my new book, The Cold Start Problem. The book focuses on how the world’s most valuable technology companies — Tinder, Slack, Zoom, Instagram, Reddit, Twitter, Airbnb, Uber, and others — launched their products and scaled them to billions of dollars in value.
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