Sat.Nov 20, 2021 - Fri.Nov 26, 2021

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Why you should pay attention to this thing called The Great Resignation

Suzi McAlpine

Like most things, leadership has its lingo and its latest buzzwords. Authentic. Disruption. The new normal. The “new black”, if you will, is The Great Resignation. It’s got the business world in a flurry and as a leader, it is a trend you should probably pay attention to, even if you aren’t digging this latest… The post Why you should pay attention to this thing called The Great Resignation first appeared on Suzi McAlpine | The Art of Leadership.

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Delivering Excellent B2C Customer Service: 7 Best Practices

Help Scout Leadership

B2C customer service differs greatly from its B2B counterpart, and many strategies need to shift to do it well. Follow these 7 tips to excel.

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The Most Dangerous Four-Letter Word – Remarkable TV

Kevin Eikenberry

Bet you weren’t expecting a video title like that on this blog?! ?? Well, don’t worry. The video and the entire topic is totally SFW (safe for work – and anywhere for that matter!) In fact, the four-letter word I’m talking about in the video below is one we hear ALL THE TIME. And in […]. The post The Most Dangerous Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Need Motivation? Make a Price Pact

Nir Eyal

Probably the only research paper I’ll ever call “delicious” is one called, “A Tale of Two Pizzas.” In the study, researchers offered one group of people plain pizzas, plus the option to add ingredients for an additional charge. To a second group, they offered topping-loaded pizzas, with the chance to remove ingredients and pay less. Same thing, right?

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Thieves of Thankfulness – 3 Traits That Inhibit Gratitude

Leadership Freak

I searched, “What’s good about ingratitude,” and the article at the top of the page was titled, “14 Health Benefits of Practicing Gratitude According to Science.

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The Simple Way to Improve Prioritization on Projects

Liquid Planner Leadership

What’s at the top of your To Do list today? Perhaps it’s something an executive called you about last night, or a new project that landed on your desk this morning. Just stop for a minute and think: is this truly your most important, highest priority work ? The real truth is most people don’t know what their top priority work should be, and in the absence of organizational clarity, they make it up for themselves.

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Positive Change with appreciative questions

Marcella Bremer

How can organizations lead positive change toward a World that Works for All? How to work in a Post-Covid World that’s Volatile, Uncertain, Complex, and Ambiguous? Ronald Fry, appreciative inquiry developer with David Cooperrider, shared his answers at The Great Leadership Reset conference. In VUCA times, leading change is even more challenging than it used […].

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4 Ways to Practice Gratitude when You Don’t Feel Grateful

Leadership Freak

If you believe ingratitude creates a bright feature, good luck. Ingratitude is toxic to you and destructive to your future. Gratitude delivers unequalled benefit.

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Writing Your Own Customer Service Recipe Book

Help Scout Leadership

Understanding how and when to deviate from the recipe you started with is how you develop your own style and grow your career as a customer service professional.

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Putting a Focus on Mental Fitness

Kevin Eikenberry

Driven in large part by the pandemic, a useful and needed conversation about improving mental health has moved to the front of the stage. And as helpful as that is, the timing seems off. If we wait until we are mentally unhealthy to address it (personally, organizationally, and/or as a society), we are causing unnecessary […]. The post Putting a Focus on Mental Fitness appeared first on Kevin Eikenberry on Leadership & Learning.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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35 Meaningful Christmas Messages To Employees

Vantage Circle

The Christmas season is near and we simply can't wait for the festivities to start. With sparkling lights, cozy weather, and beautifully decorated trees all around, its the time to be merry. The spirit of Christmas binds everyone together and is the perfect time to let your near and dear ones know how much they mean to you. And for workplaces, it is the perfect time to show your appreciation to your employees for their time and dedication, throughout the year.

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Thieves of Thankfulness – Why Cynics Struggle with Gratitude

Leadership Freak

Research indicates the top three thieves of thankfulness are narcissism, cynicism, and envy/materialism. Narcissism tops the list. Second on the list is cynicism.

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7 Tips To Write Documentation For Your Next Product Development Project

Sweet Process

Product marketing and product documentation, two entirely different stories but still connected so much to each other. While the former seems completely focused on growing the business, the latter is, most of the time, treated as an annoying cost center. However, did you know that when you combine these two together, you get a really […]. The post 7 Tips To Write Documentation For Your Next Product Development Project appeared first on SweetProcess.

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7 HR Technology Trends to Watch in 2022

Walk Me

HR technology is reshaping the way HR departments operate, manage the employee experience, and add value to the organization. If you can take advantage of modern technology in HR, improve employee productivity, enhance engagement, and positively impact your organization’s performance. In this post, we will take a look at some of the most important HR technology trends that will affect the business landscape in the 2020s. 7 HR Technology Trends to Watch in 2022.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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8 Ways To Make Holi More Memorable For Your Employees

Vantage Circle

Holi is one of the most awaited Indian festivals. It is a festival that marks the beginning of spring and is usually celebrated in the month of March every year. Holi signifies the triumph of good over evil. It is celebrated with much pomp and zeal to the beat of good music, colors (also known as gulaal), mouth-watering delicacies, sweets, and thandai (an Indian cold drink).

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You Have More Than you Think – Turkey’s Revenge

Leadership Freak

We were poor college students, over 1,600 miles from home, when my wife and I celebrated our first Thanksgiving.

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How to create shared perspective during organizational change

Wendy Hirsch

Key Points Change communication focused solely on providing information does not develop the shared perspectives required for change success. A more strategic take on internal change communication recognizes that people will draw on more than information provided by the change team to inform their perspectives of the change. Effective communication with employees during change requires us to link sense-giving and sense-making processes to create a mutual understanding of the change.

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The 9 Best Hiver Alternatives for Team Collaboration in 2022

Help Scout Leadership

Hiver is a step above a shared mailbox, but it still lacks the collaboration tools many teams need. Consider these 9 Hiver alternatives.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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How to Create More Meaning for Your Teams at Work

LSA Global

Employees Expect Purpose Unlike the past, employees today expect their employers to design jobs that help create a sense of personal and professional purpose. The good news is that employees who find meaning in their work, consistently outperform and outlast those who do not. More meaning for your teams at work translates to higher levels of performance, commitment, engagement, and retention.

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How to Navigate Stress in a Storm

Leadership Freak

Sailors don’t resist the wind. You can’t deal with the storm until you acknowledge the wind. Fretting over things beyond your control is impotence stressing over incompetence.

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18 HR Skills Every HR Generalist Needs

AIHR

HR professionals need a multitude of different skills to do their work well. We’ve had a look at skills and competencies HR generalists should have to succeed in their roles, and analyzed which are the most important. This article will provide you with an overview of the most sought-after skills in HR. The skills are listed in no particular order! Contents 1.

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Design Sprint: The Innovative Method from Google

Agile42

A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Design Sprint: The Innovative Method from Google

Agile42

A Design Sprint is a five-phase process developed by Google Ventures, which combines the principles of design thinking, business strategy, behaviour science, and innovation. When applied correctly, the process allows you to complete projects that would previously have taken months of back-and-forth in a single week. This allows you to launch new products, enter new markets, develop new features, and more, in a streamlined, cost-effective way.