Help Scout Leadership
MAY 18, 2021
Sometimes customers want to talk to a live person. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat.
Tanveer Nasser
MAY 19, 2021
As we move to a hybrid work environment, the organizational culture we foster both internally and remotely becomes critical to what we’re able to achieve. So how can we ensure we’re creating an environment - both virtually and in-person - that inspires employees to share their ideas and insights on how we can improve what we collectively do? That’s what I’ll be discussing with my guests, Karin Hurt and David Dye, on this episode of my podcast, “Leadership Biz Cafe”.
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Kevin Eikenberry
MAY 16, 2021
While the status quo requires no leadership, no organization wants to simply maintain the status quo. The world is changing too fast for “the way things were (or are)” to be the way the world will be. That means every leader must address and implement change. Equipping yourself and other leaders in your organization with […]. The post Helping You Lead Change appeared first on Kevin Eikenberry on Leadership & Learning.
Leadership Freak
MAY 21, 2021
I woke up late this morning. It caused me to reflect on the reason I get up in the first place. Commitments came to mind. Every commitment is a limitation.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Help Scout Leadership
MAY 20, 2021
Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. Lincoln Murphy sums up the value that existing customers offer to growing SaaS companies: “The majority of the revenue from your relationship with a customer happens post-sale.
Agile42
MAY 20, 2021
In Part 2 of our series on "What makes a great Product Owner?", agile42 coach Lothar Fischmann, looks at why having a Product Vision is so important for a Product Owner and what we can learn from “Shark Tank”. Continue reading Part 2: What makes a great Product Owner? at agile42.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Vantage Circle
MAY 20, 2021
Anyone who has visited a restaurant or a cafe is aware of how intense the food and beverage industry can be. The hours are long, the wages low, and engagement is almost nil. These conditions made me think, what could be the reason behind it? Is the manager not treating them well? Which particular part needs development? These problems attribute to one factor—the general lack of rewards and recognition in the food and beverage industry.
Sweet Process
MAY 18, 2021
Featured Bonus Content: Download the FREE SOP Writing Checklist! Click Here To Download It. As a business owner, having a standard operating procedure (SOP) in your company is a no-brainer. The reason is simple. Without one, you’ll most likely find it difficult to grow or scale your business. This is because, without an SOP, your […]. The post How to Write an Effective SOP (Standard Operating Procedure) With Free Templates appeared first on SweetProcess.
15Five
MAY 18, 2021
After more than a year of proving productivity is possible in a remote environment , it is not surprising that the hybrid model of working is becoming the favorite option among employees as companies encourage them to return to the office. In survey after survey, an overwhelming majority of employees state they want to retain flexibility in where and when they get their work done.
Kevin Eikenberry
MAY 18, 2021
Do you manage change? Or do you lead change? And maybe even more important: do you know the difference between the two? There is a very important distinction between these two verbs and as leaders, we must know the difference in order to be successful in our change efforts. Check out the video to learn […]. The post What Does it Mean to Lead Change?
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Vantage Circle
MAY 19, 2021
Every year, the National Teacher Appreciation Week is celebrated in the first week of May. In 1985, the National PTA (Parent-Teacher Association) proposed to have the first week of May as Teacher Appreciation Week. The entire week is designated to appreciate and thank all the educators across the country. The event is primarily held on the first Tuesday of Teacher Appreciation Week.
Sweet Process
MAY 16, 2021
During this pandemic, working from home is what it’s all about, with companies working hard to manage and maintain a positive relationship with team members. Rachel Scava talks about the struggles and advantages that come with members working remotely with Dr. Jeremy Weisz. They also discuss tips on growing your business quicker and ways to […].
Leadership Freak
MAY 20, 2021
Cy’s wife called Tuesday morning to tell me he passed away between 4 and 5 a.m. My wife and I were enjoying breakfast on the deck. We saw him the week before.
Accenture
MAY 16, 2021
Fast-tracking the journey to future-ready operations can become a true catalyst for competitive advantage.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Vantage Circle
MAY 17, 2021
When it comes to leadership, emotional intelligence has recently become one of the hottest topics. Research also indicates that emotional intelligence has a strong impact on the engagement level of employees. We do know, however, that it is a characteristic that can be measured and improved. But what exactly is emotional intelligence, and how does it impact the way we think about leadership and employee engagement today?
Sweet Process
MAY 17, 2021
Featured Bonus Content: Download the FREE BPM Software Pre-Purchase Quiz! Click Here To Download It. You run your business for profit. To work, you have to accomplish a task, or a multitude of them, by following a process. Processes are such a normal part of work that people hardly question their origin. Why are your […]. The post The Ultimate BPM Software Guide for Business appeared first on SweetProcess.
Leadership Freak
MAY 17, 2021
Lousy mangers are like a rash that keeps coming back. Harter and Clifton report that spending time with their manager is the worst part of the day for employees.
LSA Global
MAY 21, 2021
How to Communicate Better as a People Manager High performing leaders keenly understand the consequences of taking a lax approach to communication. If information does not flow effectively throughout an organization, it is hard to get work done in a way that makes sense. In fact, our organizational alignment research found that timely information flow and transparency of communication have the fourth highest correlation to higher performance. 81% of respondents who reported a high level of align
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Accenture
MAY 16, 2021
Fast-tracking the journey to future-ready operations can become a true catalyst for competitive advantage.
Vantage Circle
MAY 21, 2021
Switching to remote work has thrown the regular 9-5 work-life out of balance. Now, we're all spending more time in meetings (often video calls) than ever before. It's a difficult situation, and we're all trying our best to adapt. As early as April 2020, 'Zoom Fatigue' was a noted phenomenon. Image credit- Unsplash. New research shows that video conferences can be mentally draining.
Leadership Freak
MAY 19, 2021
Low energy is fatigue. No energy is death. Only 11% of us had a great deal of energy yesterday. Tom Rath Healthy fatigue rests joyfully, but weariness dreads tomorrow.
LSA Global
MAY 18, 2021
The Bad News No responses to your calls and no replies to your emails – your sales prospect has gone dark! This can be frustrating – especially after good initial sales calls and a seemingly interested new client. The question is, has the sun set on your deal, or can you reignite the sales opportunity with your target client ? Do you despair and simply give up, flood the client with more calls and emails, or craft an approach to figure out what caused the client to go dark?
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Leadership Freak
MAY 18, 2021
Dear Dan, I am struggling at the moment with one team member. It feels like I do so much for her and it’s never enough.
Vantage Circle
MAY 15, 2021
Equity Theory helps us analyze employee motivation in terms of equality and fairness. Workplace motivation differs from employee to employee. For some employees, motivation means money, status, etc. For others, it is about doing their best and becoming the star performer. Many business leaders have invested their time to understand employee perception and theories of motivation.
Vantage Circle
MAY 16, 2021
Among all the leadership styles, the autocratic leadership style is the one with the poor rep. But is it truly as bad as it is made out to be? Rajeev Peshawaria , an experienced HR professional who has held positions as Chief Learning Officer at Coca-Cola and Morgan Stanley, writes: Perhaps the biggest inconvenient truth of the current times is this.
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