Help Scout Leadership
JUNE 30, 2021
It’s still yesterday for you. Statistically speaking, you (like most of my Help Scout colleagues) are probably somewhere in the Northern Hemisphere. Meanwhile, I cling to the bottom of the planet in Australia, probably in your tomorrow. That separation is about more than weather and the relative deadliness of the local wildlife. Remote vs. really remote.
Kevin Eikenberry
JUNE 29, 2021
On the day that we release this video, it’s just about the middle of the year. But whether you’re watching this video in June or you’re watching it in November, it is a very valuable practice to do a process check. A process check is an opportunity to get out of the day to day […]. The post Do a Process Check – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
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Tanveer Nasser
JUNE 30, 2021
When it comes to leadership, there are certain topics that inevitably come up regardless of what industry you operate in. Over the past month, one of the topics I’ve been addressing with leaders is the importance of empathy in leadership, which is why it’s the focus of this edition of my Leadership Espresso Shot series. Specifically, something emotionally intelligent leaders recognize as being critical to building relationships with their employees in order to drive success and growth in their o
Leadership Freak
JULY 1, 2021
They say you shouldn’t compare yourself with others, but sometimes comparing is unblemished enjoyment. When your car outshines your neighbor’s, talking about cars is pleasurable, for example.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Help Scout Leadership
JULY 1, 2021
Every industry has its nuances. Perhaps there’s specific terminology to learn or a heavier focus on one type of metric over another. Often, customer service skills are transferable; however, in some cases there are significant differences that make things a bit more complicated. Take healthcare, for example: Outside of differing cultural norms, there are also laws pertaining to things like storing information or interacting with customers.
Kevin Eikenberry
JUNE 28, 2021
It is one thing to take a group of individuals and create a team in a shared environment. It is another when everyone is remote from each other, yet on a level (although challenging sometimes) playing field. But when some of your team members are in the office together some of the time, some may […]. The post Three Things You Must Do to Build a Successful Hybrid Team appeared first on Kevin Eikenberry on Leadership & Learning.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Leadership Freak
JUNE 29, 2021
The time it takes to reflect, evaluate, and focus seems misspent when you feel like a long-tailed cat in a room full of rocking chairs.
Vantage Circle
JULY 2, 2021
Employee exit interviews are hard. But what’s even harder is to find the relevant exit interview questions. But precisely what are exit interview questions? An exit interview is conducted by the human resource manager when an employee wants to leave the company. The questions asked during the exit interview are called exit interview questions. An exit interview can be monumental in uncovering your company’s shortcomings and gather some constructive feedback in the process.
Know Your Team
JULY 1, 2021
You’re not alone in feeling leadership anxiety. Here’s what to keep in mind when you feel it, and how to move forward. A wave of leadership anxiety hit me last week. My unending to-do list, the pressure of not wanting to let my team down, and my own voice of “You need to be doing more” and “You’re not doing enough” rung in my ears and tossed me around as mercilessly as the ocean might.
Walk Me
JULY 1, 2021
Adaptability, agility, and resilience have become mantras for many organizations in the wake of COVID-19. The ability to survive and stay solvent drove many companies to adopt agile methods, implement large-scale organizational changes , restructure their existing operations, and more. While the global economy appears to be on a path to recovery, there are still reasons to stay adaptable and agile.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Leadership Freak
JUNE 28, 2021
Don’t make yourself special by making your exasperations unique. You might think your frustration outshines the irritation of others, but you’re not that special.
Mind Tools Team Management
JUNE 30, 2021
Today marks the end of Pride month in several countries, including the U.K., the U.S. and Australia. And, while the past few weeks have been a chance to celebrate the LGBTQ+ community, they’ve also been a time to reflect and acknowledge that more needs to be done to stamp out inequality and discrimination against LGBTQ+ people across the world.
Sweet Process
JUNE 29, 2021
When the world began to be locked down to preserve itself from the threat of the coronavirus, we decided that we could either be powerless with what is going on or contribute to the fight. Since we are not in healthcare, we contribute primarily by social distancing and staying at home. But we could also […]. The post Coronavirus Policies and Procedures for Healthcare Workers appeared first on SweetProcess.
Walk Me
JUNE 30, 2021
What is an applicant tracking system (ATS) and can they simplify your workflows? In this post, we’ll learn what their core features are, how they differ from HR software suites, whether you should invest in one, and more. What Is an Applicant Tracking System (ATS)? An applicant tracking system is a software application used by HR to organize and streamline recruitment tasks.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Leadership Freak
JUNE 30, 2021
Rituals bring control in the storm. The storm won’t change, but how you respond does. During a recent coaching call, a client relayed a ritual he uses before showing up at work.
Management30 Change Management
JUNE 29, 2021
The Five I's model for change management: Generate ideas on how to change the environment to impact teamwork or people. The post Do we Change the Environment or People? The Five I’s model explained appeared first on Management 3.0.
Vantage Circle
JUNE 29, 2021
Employee performance evaluation is an integral part of the ever-changing corporate world. And with the current pandemic, assessing the performance of the workforce has become an essential task. But why now? The reason is the implementation of work from home policies. As a business leader, you might have found constraints while working from home. Since 2020, the drop in productivity has been a significant business concern.
Walk Me
JUNE 29, 2021
Is an attendance policy useful in the modern workplace? In today’s remote, digital-first workplace , many managers are rethinking the way they manage worker performance, track attendance, and even the way their teams operate – some may not even see the value in having an attendance policy. Below, we’ll explore what an attendance policy is, how they are structured, and their benefits, so you can decide for yourself exactly how to structure one.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Agile42
JUNE 28, 2021
In this Q&A style webinar, agile42 coach Martin von Weissenberg, alongside our special guest Dave Snowden, Founder and Chief Scientific Officer at Cognitive Edge, discuss the way agile and digitilisation are intertwined, and why it’s misleading to think of digitalisation as a one-time “transformation”. Continue reading Webinar: Digital Transformation at agile42.
Leadership Freak
JULY 2, 2021
“Today a reader, tomorrow a leader.” Margaret Fuller I’ve read all the books on this list. Enjoy!
15Five
JULY 1, 2021
At 15Five, we’re all about streamlining processes and making things simpler. That’s why we’re so excited about the 15Five and Rippling best-of-class, two-way integration that helps you streamline 15Five performance management from the first day a new member joins your team. Within minutes, you can connect 15Five and Rippling and automatically create and remove 15Five user accounts when you onboard and offboard employees.
Walk Me
JUNE 28, 2021
Today, business environment changes are pressuring many organizations to adapt and adopt new operating models. To ensure the success of these new plans, it is important for HR and IT to partner up and build a plan that boosts both employee and organizational agility. Adapting to Business Changes: A Guide for HR and IT. While digital innovation has spurred massive growth across multiple industries, it has also caused a digital divide within the workforce.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
LSA Global
JULY 2, 2021
Total Leadership Team Alignment The essence of leadership team success is having all leadership team members working cooperatively toward a common goal. Even if one leader goes off course, the misalignment can cause significant damage. When you align your leadership team, everyone can tell. Employees want leaders to act in harmony to collectively lead them down a clear, compelling, and believable strategic path.
Kevin Eikenberry
JUNE 27, 2021
The world of work is changing – and with that, the role of the leader and the skills they need to master must change too. Perhaps the single biggest shift in the future will be the emergence of all manner of hybrid teams. Leaders will have to master building hybrid teams in order to succeed. […]. The post Building Hybrid Teams appeared first on Kevin Eikenberry on Leadership & Learning.
Help Scout Leadership
JULY 1, 2021
Welcome to Help Scout’s release notes! This month — along with product updates — we’ve got an exciting new email series straight from our CEO, as well as an opportunity to talk with our research team. Let’s get to it. Image support in proactive messages. . Spruce up your proactive messages with images. Educate, inform, or delight your customers with images that support your post, including GIFs!
Walk Me
JUNE 28, 2021
Many employers run a background check on prospective employees, and, if used properly, these checks can be an effective way to screen out unwanted candidates. They can also be used to minimize insider threats, according to workforce risk management firm Endera , whose research has found that 75% or more of employers do conduct screenings when hiring new workers.
LSA Global
JUNE 30, 2021
What is Back-Channeling at Work? Back-channeling conversations at work are those that happen in secret and conflict with the larger discussion. These dysfunctional work conversations often occur just after a team meeting when an individual: Disagrees with decisions that have been made Feels that their self-interests are threatened or slighted Is critical of a teammate’s character, competence, behavior, or opinions.
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