Sat.Jul 31, 2021 - Fri.Aug 06, 2021

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How to Recognize, Reduce, and Repair Customer Service Burnout

Help Scout Leadership

“I was working longer and longer hours just to keep up.” “The tiniest thing would set me off.” “I felt trapped and helpless.” “I had a sense of tunnel vision.” “I told my manager, and all they said was, ‘You’re doing a good job, don’t worry about it.’” “I get to the point where I just don’t want to do anything. A snowball of apathy.” “I came back from sabbatical, and the workload was the same but my perspective was so different.”.

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Work Life Balance is … Personal – Remarkable TV

Kevin Eikenberry

There’s always a lot of discussion around work life balance and maybe more so than ever now that many of us have brought our work home, literally, and are working from home. And while it would be nice to have an easy formula to follow, the truth is that work life balance is personal for […]. The post Work Life Balance is … Personal – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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6 Ways To Develop A Successful Team In The Workplace

Vantage Circle

Successful teams are the cornerstone of a high-performing business. The logic behind it is simple. Good teams work hard, think critically, and face any obstacles head-on. All in all, investing in building great teams is a solid formula for success. With the current pandemic, team cohesion has taken a massive hit. Employees have been forced to work from home, which has made teamwork difficult.

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20 Common Values [and Why People Can’t Agree On More]

Nir Eyal

When you replace the typical definition of ‘values’ with a better one, your life suddenly becomes clearer. When I recently came across the headline “The World’s Most Influential Values, In One Graphic,” I couldn’t help but click–a good data visualization is like catnip for me. The chart, compiled by global research company Valuegraphics, shows the […] The post 20 Common Values [and Why People Can’t Agree On More] appeared first on Nir and Far.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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6 Reasons Decision-Making Feels Like Swallowing Porcupines

Leadership Freak

A coaching client recently said, “I don’t like making decisions.” This statement is like saying, ” I don’t like breathing.” A person who isn’t making decisions is dead.

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The Power of Trust

Kevin Eikenberry

People trust leaders (in general and their own) or not. People trust their co-workers, or not. And we all know that when the trust level is higher, good things happen for everyone. Given all that, when you learn of a book titled The Power of Trust, you wonder if there is anything new, or is […]. The post The Power of Trust appeared first on Kevin Eikenberry on Leadership & Learning.

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More Trending

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Webinar: Human Factors in Agile Transformations

Agile42

Are we paying attention to the important human factors of coherence, psychological safety, and trust that connect us in the virtual and physical spaces where we gather? In July, agile42 coach Michèle Twomey, alongside our special guest Sonja Blignaut from More Beyond, explored this question and some of the hybrid models we are testing that enable essential human contact during agile transitions.

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5 Quotes That Just Might Change Your Life

Leadership Freak

Call me shallow, but I love me a good quote. A powerful quote, when taken to heart, shapes life. The trouble is we scurry toward oblivion without reflection. #1.

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What Does it Take to Stand Out?

Kevin Eikenberry

Of all the changes to the workplace that the pandemic brought, one hasn’t been talked about or written about very much. But it doesn’t mean it hasn’t been on remote (and now hybrid) team member’s minds. How can I stand out when the boss never sees me? How will this working arrangement impact my career? […]. The post What Does it Take to Stand Out?

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What Is People Analytics? An Essential Guide

AIHR

Not too long ago, the mention of the phrase “people analytics” would be met with lots of head-scratching and blank stares in the workplace. Fast forward a few years later, and people analytics is at the center of Human Resources. Decision-making about people in an organization is now more than ever analytical and data-based, just like any other management discipline.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Our Comprehensive Guide to Writing a Statement of Work

Sweet Process

Featured Bonus Content: Download the FREE Statement of Work Template! Download this FREE tool to improve your business processes. Click Here To Download It. This guide will help you understand what a statement of work (SoW) is and show you how to create a complete SoW for your industry. First, you’ll learn what a statement […]. The post Our Comprehensive Guide to Writing a Statement of Work appeared first on SweetProcess.

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A Weekend Update: 7/26 TO 7/30

Leadership Freak

I was just looking at this years lineup for the Global Leadership Summit. The firepower of the presenters is off the charts.

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6 Types Of Diversity Training For An Inclusive Workplace

Vantage Circle

We all know that having a non-existent DE&I program hurts your brand's value. But do you know how to lay the groundwork for a successful diversity program? It is achieved through intensive diversity training. A diversity training program is an essential step towards creating a great company culture. But did you know many types of diversity training leaders can choose to promote tolerance and equality in the workplace?

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What Is DEI Culture? [Key Concepts and Principles]

Walk Me

What is DEI culture? In this post, we’ll learn about diversity, equity, inclusion, multiculturalism, and other key concepts related to DEI culture. What Is DEI Culture? DEI is an acronym that refers to diversity, equity, and inclusion. The term can also refer to “equality, diversity, and inclusion,” as found in the peer-reviewed academic journal Equality, Diversity and Inclusion: An International Journal , or EDI.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Delayed Gratification - Why You Just CAN'T Wait!

Stephen Warrilow

The Human Brain Did Not Evolve For A Life Of Delayed Gratification. How to apply the long game approach to your life and sacrifice short term gains for long-term wins. There is one major problem with this, and it is nothing to do with will-power, commitment or focus or any form of conscious effort and it is that human brain has not yet evolved to accommodate delayed gratification.

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Transparency and Vulnerability – 4 Ways to Let Yourself be Seen without Oversharing

Leadership Freak

You might enjoy anonymity and mask-wearing. But high-impact leaders let themselves be seen. Letting yourself be seen might be one of the hardest things you do.

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How to Manage a Small Law Firm for Repeated Success

Sweet Process

Featured Bonus Content: Download the FREE Checklist For Streamlining Your Small Law Firm’s Operations! Click Here To Download It. According to the 2020 State of US Small Law Firms report, 74% of small firms spend much more time executing administrative tasks than practicing law. This shows that management is one of the biggest challenges in […].

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A Mini Guide On How To Use Reinforcement Theory On Employees

Vantage Circle

While trying out new consequences to motivate employees, have you noticed a difference in behavior? If yes, then congratulations! You've successfully applied the reinforcement theory of motivation in your workplace! To give you a better understandingof this theory, here is a simple example-. We have all seen how dogs who love to play fetch gets a treat when they bring back the ball.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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5 Steps to a Successful Workplace Transformation

Walk Me

A successful workplace transformation depends on a number of factors, from technology to workflows to management. In the post-pandemic era, many have begun to realize that workplace transformation is a necessity. For instance, many employees state that they will only work for employers who allow remote working – and that they will quit if their employer refuses to offer it.

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Getting Things Done - Your Mind Is For Having Ideas, Not Holding Them

Stephen Warrilow

A process for increasing your own productivity and for bringing order and action to your chaotic and random personal world. “Getting Things Done” is a personal productivity methodology based on storing, tracking, and retrieving the information related to the things that you need to get done. If you don't use some of personal system of dealing with the mass of things that you need to deal with you will soon accumulate a mass of unresolved "things to do" and all of the attendant stress and hassle

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How to Create, Use and Maximize the Benefits of Using Organizational Charts

Sweet Process

Featured Bonus Content: Download the FREE Checklist for creating an Organizational Chart! Download this FREE tool to improve your business processes. Click Here To Download It. Life was more straightforward in the pre-internet years. All positions in a company were well defined, with everyone knowing exactly what they were expected to do. The organizational charts […].

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Webinar: Human Factors in Agile Transformations

Agile42

Are we paying attention to the important human factors of coherence, psychological safety, and trust that connect us in the virtual and physical spaces where we gather? In July, agile42 coach Michèle Twomey, alongside our special guest Sonja Blignaut from More Beyond, explored this question and some of the hybrid models we are testing that enable essential human contact during agile transitions.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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The Opportunities in Talent Development Post-Pandemic

Vantage Circle

It is said that the pandemic is changing the rules of talent development and management. Employers must be proactive in designing comprehensive strategies to determine which skills they require to remain competitive and how to acquire them, whether through new hires or reskilling and upskilling their current staff. Here, you will know more about the opportunities in talent development post pandemic.

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Social Contagion - You Become The Company You Keep

Stephen Warrilow

You are the average of the 5 people you spend the most time with. Social contagion at the physical level is something that we have all gone to great lengths to avoid during the recent Covid-19 pandemic. With the phased lifting of the lockdown, and the resumption of social contact we are now increasingly exposed to another threat, another form of contagion.

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Compared: Employee Wellness vs. Employee Assistance Program (EAP)

Walk Me

An employee assistance program (EAP) vs. a corporate wellbeing program – what are the pros and cons of each? In the modern workplace, mental health has become a concern for many organizations and employees. In part, this is due to COVID-19, which increased stress and social isolation, building awareness of the need for more mental health support options.

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The Ultimate Value Chain Guide To Give Your Business Competitive Advantage And Increased Profitability

Sweet Process

Featured Bonus Content: Download the FREE Value Chain Analysis Steps Checklist! Click Here To Download It. Every company is in the business of creating value. They change business inputs (raw materials, human resources, etc.) into outputs (final product or service) in a way that these outputs have greater value than the original cost of creating […].

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6 Must-Know Tips For Effective Anonymous Employee Survey In 2021

Vantage Circle

It's no secret that any rational employee would be wary of a non-anonymous employee survey. We all know that an employee survey can be a powerful tool in defining: The strength and weaknesses of your company. Why your employees' performance is on a downward spiral? Are your employees truly satisfied with their jobs? Why is Team A performing better than Team B?

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The Art Of Saying No - Why You Need To Master It

Stephen Warrilow

Why You Need To Master The Art Of Saying No. If you are clear about the "Why?" then the "How?" will follow because you will have the motivation. This site is for people who are experiencing tough times, to show you how to cope in tough times, and to provide you with the tools to do this successfully. The focus of this site is on learning how to think effectively, learning how to not think, and acquiring the skills to improve your responses to the events and situations that you encounter in life.

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12 Tools to Streamline Remote Interviewing and Onboarding

Walk Me

Remote interviewing and onboarding can seem intimidating, but online recruitment doesn’t have to be difficult. With the right software and the right interviewing techniques, remote recruitment can be easy, if not easier, than onsite recruitment. In this post, we’ll take a look at some of the best software apps and platforms that you can use to streamline recruitment, hiring, and onboarding for new employees. 12 Tools to Streamline Remote Interviewing and Onboarding.

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Learning Management System: A Definitive Guide

Sweet Process

Featured Bonus Content: Download the FREE Resource on How to Choose a Learning Management System! Click Here To Download It. Have you ever wondered what the first day at work is like for your new employees? Tom Vranas, Everywhere Wireless’s vice president, has. It is much like the first day at school. It is a […]. The post Learning Management System: A Definitive Guide appeared first on SweetProcess.

Manager 52
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4 Steps to Dealing with a Bad Egg on the Team

Leadership Freak

If bad is 5X stronger than good, eliminating bad does a lot of good.

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Antifragile - How To Benefit From Disorder

Stephen Warrilow

Antifragile is a term coined by Nassim Taleb to represent things that benefit from disorder. Antifragility allows us to deal with the unknown, to do things without understanding them - and do them well Are there ways in which you can position yourself to make gains from this disorder and get stronger? The answer is yes. There are principles you can follow that will help you.