John Maxwell
AUGUST 31, 2021
COVID-19 has wreaked havoc on our lives. We went from a booming economy to great uncertainty almost overnight. We have seen illness, death, job loss, social unrest, increased anxiety, and a loss of normalcy in our lives. We are grieving over many things, including the sense of security many thought we possessed. But the truth is, the only things we can control are our own reactions and attitudes to what is put before us!
Help Scout Leadership
SEPTEMBER 2, 2021
Tier 2 support team members are the folks responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of your first level customer service representatives. When supporting a highly technical product, a tier 2 team may handle implementation and core product guidance. In contrast, the tier 2 team supporting a retail product may handle lower priority bugs, dispute resolutions, or triage, as their skills are less about product knowledge and more
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Kevin Eikenberry
SEPTEMBER 1, 2021
In facilitating learning experiences (virtually) over the last 18 months with leaders who want to be more effective in leading remote or hybrid teams, one of the most common concerns I hear is, “We can’t collaborate without a whiteboard.” This is a limiting view (I’ll explain in a second), but if you want hybrid collaboration […]. The post Yes, Hybrid Teams Can Collaborate appeared first on Kevin Eikenberry on Leadership & Learning.
Nir Eyal
AUGUST 29, 2021
The post Stop Thinking About Your Bad Habits! [Do This Instead.] appeared first on Nir and Far.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
Leadership Freak
AUGUST 31, 2021
The dumbest mistake is making the same mistake. Why don’t you put your hand in fire? Because you learned. We’re toast unless we learn from mistakes. Learning from mistakes makes existence possible.
Help Scout Leadership
AUGUST 31, 2021
Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. It’s important for your job description to clearly reflect your company’s needs and the requirements of the role.
OrgDev Digest brings together the best content for management professionals from the widest variety of industry thought leaders.
Andrew Chen
SEPTEMBER 2, 2021
Hi readers, I’m back writing! Well, tweeting mostly, but then developing my points more thoroughly and cross-posting them to my blog. Hope you enjoy this one, which was inspired by a convo I had with Gagan Biyani at Maven about when to scale versus not. Also, a brief announcement: I’ve released the Table of Contents for my upcoming book, The Cold Start Problem.
Leadership Freak
AUGUST 29, 2021
I’ve talked with 100s of leaders over the years and here’s the good news. They’re all different. Any belief that you have to be like someone else is misplaced.
15Five
AUGUST 31, 2021
What’s your hybrid work strategy? How do you plan to ensure accountability, high performance, equity, and the physical, mental, and emotional health of your people? In this episode of the HR Superstars Podcast , Shane and I interview Tracy Layney , CHRO of Levi Strauss & C o. who discusses their hybrid work strategy and why they implemented their “Manager Reset” program to lead with empathy. powered by Sounder.
Kevin Eikenberry
AUGUST 31, 2021
Think about a time when you were really confident – when you did something and before you did it, you were confident about how well it was going to go. What happens when you’re confident? Things generally go pretty well, right? Confidence is critical to our success, especially as leaders. In the video here, I’ll […]. The post Five Keys to Greater Confidence – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.
Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.
Vantage Circle
SEPTEMBER 3, 2021
How HR can have a greater effect on leaders, organizations, and employees? What are the attributes that make a great HR officer? How do technology and the future of work affect strategic workforce planning ? In this podcast, Dave Ulrich talks about all of these. The goal of value is not what we do, it is what something gets because of what we do. According to Dave, learning to create value for others is one of the top organizational priorities.
Leadership Freak
AUGUST 30, 2021
3 decision-making quotes: Theodore Roosevelt: “In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you… Continue reading →
Know Your Team
SEPTEMBER 3, 2021
Focus on these 3 areas for how to coach an employee who is performing well. When we think about coaching employees, we often focus on how to coach an underperforming employee – not how to coach an employee who is performing well. It’s natural. The employee whose negative attitude needs addressing or the employee who habitually makes mistakes is the one who attracts our attention.
Kevin Eikenberry
AUGUST 30, 2021
If you are interested in growing as a leader, professional and/or human, you know that learning from thought leaders and experts is an important strategy. But it is one thing to know and say that, and another to actually do it. Here are five specific strategies that can help you grow faster and learn more […]. The post Five Ways to Learn From Thought Leaders appeared first on Kevin Eikenberry on Leadership & Learning.
Speaker: Tim Buteyn
Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Walk Me
SEPTEMBER 2, 2021
An employee training tracker is designed to monitor employees progress during training programs. They are useful not only for assessing employees, but also the effectiveness of training programs as a whole. A training tracker can not only generate ROI for employees, by improving productivity, but also ROI in terms of the program itself. The ROI of an Employee Training Tracker.
Leadership Freak
SEPTEMBER 2, 2021
I woke up remembering that I hit a girl with a baseball bat. I was taking practice swings during recess, and I struck her on the left side of her head.
Vantage Circle
SEPTEMBER 1, 2021
Au cours des deux dernières décennies, les récompenses et la reconnaissance ont été la force motrice du succès des entreprises mondiales à offrir une expérience employé presque parfaite. En un mot, les récompenses et la reconnaissance signifient la reconnaissance appropriée, l'appréciation et l'incitation rapide de l'effort d'un employé. C'est l'heure de la guerre des talents là-bas.
LSA Global
SEPTEMBER 3, 2021
Employees Expect Leaders to Set a Clear Direction A meaningful company mission, the organization’s fundamental purpose, helps to create employee commitment and drive peak performance. Understanding “the greater reason why” your organization exists is a critical ingredient of a high performance culture. It is a leader’s role to articulate and stand behind the company’s vision and mission in a way that is clear, emotional, and aligned.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.
Walk Me
SEPTEMBER 1, 2021
Measuring employee productivity can offer insight into an organization’s operations, performance, and even its financials. But what is the best way to measure productivity? Time tracking apps, employee monitoring software, or something else? Read on to find out. Measuring Employee Productivity: A Guide for the Digital Workplace. Below we’ll look at some of the most important elements you need to effectively measure employee productivity in the digital workplace , including software, metrics, and
Leadership Freak
SEPTEMBER 3, 2021
Great musicians serve music. Great spouses serve each other. Great leaders serve a noble purpose. Your greatness reveals itself as you serve. The path to greatness: #1.
Vantage Circle
AUGUST 30, 2021
What does it take to help leaders communicate and lead in today’s modern world? A simple word answer would be “Contemporary leadership.” Even the most personable and engaging leaders can benefit from contemporary leadership approaches. Contemporary leadership theory is the leadership approach for the 21st century. In the past half-century, the study of leadership has evolved.
Leadership Freak
SEPTEMBER 1, 2021
I slept late this morning. I slept late partly because my friend is vacationing in St. Martin. I slept late partly because our granddaughters started school and I didn’t. But mostly, E.B.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha
Walk Me
SEPTEMBER 1, 2021
Employee productivity measurement is an excellent way to gain insight into an organization’s performance. Productivity metrics can be used to improve employee performance , process efficiency, training, the employee experience, and more. Below, we will look at some of the best metrics to use when measuring your employees’ productivity. Employee Productivity Measurement: 12 Top Metrics.
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