Sat.Sep 11, 2021 - Fri.Sep 17, 2021

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The Ultimate Guide to Small Business Customer Service

Help Scout Leadership

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea

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What Do You Need to Weed? – Remarkable TV

Kevin Eikenberry

While I’m talking about weeds in the video below, I promise you that this is not a gardening video. In the video, we’ll talk about the “weeds” in our lives – how to identify them and how to remove them for greater success at home and at work. Tweet it out: It’s time to garden […]. The post What Do You Need to Weed?

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The Secrets To Improve Employee Happiness And Engagement

Vantage Circle

What makes people happy at work? What are their true wants and needs? Is employee happiness exaggerated? Is it true that people's lives improve in general when they are happy and perform well at work? In this podcast, Dr. Elia discusses all the above aspects of employee happiness including the role of rewards and recognitions, and how leaders may overcome hurdles in creating the best workplace experience.

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The Real Reason Why You Sabotage Your Own Goals

Nir Eyal

The post The Real Reason Why You Sabotage Your Own Goals appeared first on Nir and Far.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

Help Scout Leadership

These days it’s easier than ever to outsource customer support, even for small teams that prioritize customer experience and quality. A new crop of companies that specialize in brand-forward customer experience outsourcing for small teams has emerged in the past five years. Gone are the days that outsourcing was only accessible to companies that have 25 or 50 seats to fill.

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7 Truths about Chronic Complainers Every Leader Needs Today

Leadership Freak

“Any fool can criticize, condemn and complain – and most fools do.” Dale Carnegie Chronic complainers: Seek validation. Constant complaining is a plea for attention. Feel powerless.

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Is Your Team Ready to Succeed in a Hybrid Workplace?

Kevin Eikenberry

In order for your hybrid team to succeed, individual hybrid team members must have the skills to succeed. The old cliché that the chain is only as strong as the weakest link definitely applies here. Recently I wrote a post on the Remote Leadership Institute Blog about determining what those skills might be across your […]. The post Is Your Team Ready to Succeed in a Hybrid Workplace?

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The Ultimate Law Firm Policies and Procedures Handbook for a Successful Practice

Sweet Process

Bonus Content: Download our FREE Law Firm Policies and Procedures Handbook! Use this free tool to streamline your business processes. Click Here To Download It. Tomorrow is the final hearing for a case you are working on. You have smoking-gun evidence to give your client the much-needed victory. This could be a breakthrough for your […]. The post The Ultimate Law Firm Policies and Procedures Handbook for a Successful Practice appeared first on SweetProcess.

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7 Top Strategies that Break the Grip of Self-Inflicted Anxiety

Leadership Freak

Healthy anxiety rises to face challenge, opportunity, and threat. That tension in your gut means you care. But self-inflected anxiety causes leaders to… Struggle with decision-making. Flip flop after making decisions.

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30 Perfect Thanksgiving Messages To Employees In 2021

Vantage Circle

If you could do only one thing to make a virtual Thanksgiving special for your staff, we recommend sending one (or more) heartfelt Thanksgiving messages to employees. Thanksgiving is a day to express gratitude to those who have made a difference in your life. Thanksgiving 2021 will be celebrated on November 25 but with an unfortunate twist. The majority of Thanksgiving celebrations will be completely virtual.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Five Ways to Leverage Virtual LeaderCon for You and Your Organization

Kevin Eikenberry

Perhaps you have heard about Virtual LeaderCon 2021. If not, it is a live, five-day virtual learning event with world experts on leadership and professional development all for free. (Yes, it is really free – learn more here!). When you look at what is offered, you might see it as an opportunity for individual leaders […]. The post Five Ways to Leverage Virtual LeaderCon for You and Your Organization appeared first on Kevin Eikenberry on Leadership & Learning.

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Part 1: Executive Presence – What It Is and Why You Need It

Optimum Associates

Introduction. As an executive coach and leadership development trainer for the past 20 years, I have seen firsthand that business leaders must be able to influence with impact, demonstrate inspirational leadership, exhibit thought leadership, and communicate with boldness and confidence. This kind of leadership is often referred to as “leading from the front”—it involves jumping in and demonstrating that you are willing to roll up your sleeves and get your hands dirty.

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Weekend Update: 9/6/2021 to 9/10/2021

Leadership Freak

This week I wrote about everything from recognition to reputation. It was a special joy to share some reflections on the leadership of Sir Ernest Shackleton.

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Everything You've Ever Wanted To Know About ESOP Plan

Vantage Circle

A good ESOP plan (employee stock ownership plan) is an excellent tool for business owners to help raise their company's value and take their business to the next level. It's common for start-up entrepreneurs to look at other companies in similar industries and try to mimic the success they've had. Suppose you've outgrown your start-up phase and are ready to scale up your business, so it can support a larger team.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Which Session Will Change Your Life and Work?

Kevin Eikenberry

There are many ways to accelerate your professional development. Learning from thought leaders is a powerful way. I’ve recently shared five ways to learn from thought leaders here. Often, the bigger challenge isn’t finding content to absorb, but finding the best content and the top leaders from whom to learn. Let me help you with that […]. The post Which Session Will Change Your Life and Work?

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How to Adapt to Change: Interview Question Guide

Walk Me

Recently, more and more hiring managers are concerned with how candidates will adapt to change – interview question and answers will often aim to assess traits such as adaptability, flexibility, learning, and resilience. Below, we’ll look at how to address interview questions that revolve around adapting to change. How to Adapt to Change: Interview Question Guide.

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Navigating People-Threats with Confidence

Leadership Freak

In nature the strong eat the weak. We live in a threatening world. Thankfully, no one is trying to eat you, at least literally.

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How HR Must Rise to Today’s Opportunity

Vantage Circle

The 2020–2021 crises (global health pandemic, political toxicity, social injustice, digital 4.0, emotional malaise, and economic uncertainty) could be called the people/organization crises. And in these last 18 months, the business context has placed human capability challenges even more central to how organizations deliver value to all stakeholders ( employee well-being , strategic reinvention, customer share, financial performance, and community reputation).

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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52 Organizational Chart Templates (Word, Excel, PowerPoint, PDF, Google Docs)

Sweet Process

Featured Bonus Content: Download our 52 FREE Organizational Chart Templates! Click Here To Download It. Organizations that are concerned with improving their business structures and communications should place a high priority on developing effective organizational charts. This chart improves collaboration, streamlines information flow, and aids internal interactions and responsiveness of employees and other business stakeholders. […].

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6 Ways to Help Employees Adapt to Change in the Workplace

Walk Me

To stay effective and productive today’s fast-paced economy, organizations need employees who can adapt to change. Disruptive change, after all, has become very common in today’s economy. From digital innovation to financial crises to the COVID-19 pandemic, we are witnessing an unprecedented level of disruption across industries – and employees who want to stay relevant will need to learn to adapt.

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12 Growth Moments People Often Miss

Leadership Freak

Bluebirds sit on nearby branches dangling bugs in their beaks to tempt hungry adolescents to fly. Flight is motivated more by hunger than passion. Discomfort drives growth.

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HR Budgeting: Meaning, Importance, and Process

Vantage Circle

Planning an HR budget might sound like a tedious task, but that isn't always the case. A well-planned and thoughtful HR budget ensures that there's adequate funding to support employee programs and initiatives. HR budgets are created to outline how much money to allocate for different expenses and employees across the fiscal year. If you have a solid understanding of the organization's plans and objectives, implementing an HR budget will become easier.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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Most Effective Leadership Personality Traits

LSA Global

The Most Successful Leaders If you are a leader who hopes to take your leadership skills and your career beyond where you are today, it would help to know what skills matter and where you should focus. Most of us have an idea of what a good leader looks like, but what really makes the difference? What are some of the effective leadership personality traits?

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How We Really Learn to Lead

Leadership Freak

You learn to lead the same way babies learn to walk, by observation, training, and experimentation. Development in any arena begins by seeing what’s possible. Moms and dads show children what’s possible.

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Change Communication Best Practices

LSA Global

When Workplace Change Is Unwelcome Organizational change is rarely enthusiastically welcomed in the workplace. Employees are apt to feel threatened and worried about their job security and possible lack of skills to perform in the new environment. Good change leaders and managers recognize the need to overcommunicate with employees during times of change and follow change communication best practices.