Sat.Oct 09, 2021 - Fri.Oct 15, 2021

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Getting Over FOMO, the Fear of Missing Out

Nir Eyal

FOMO, the "fear of missing out,” refers to the feeling of “anxiety that an exciting or interesting event may currently be happening elsewhere.” Most people at one time or another have been preoccupied by the idea that someone, somewhere, is having a better time, making more money, or leading a more exciting life. The post Getting Over FOMO, the Fear of Missing Out appeared first on Nir and Far.

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How HR Can Manage Rising Inflation: 8 Scenarios - AIHR

AIHR

Manager 230
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The 11 Best Ecommerce Customer Service Software Platforms

Help Scout Leadership

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support.

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Why is mentorship so important?

Agile42

Mentors can guide us through challenges we face, help us grow, and support our lifelong learning process. In this article, Ninja Granzow shares her experiences of mentorship, choosing the right mentor, and setting mentoring goals. Continue reading Why is mentorship so important? at agile42.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Refreshed for the Future of Work

Kevin Eikenberry

The future of work for many will include new flexibility in when, where, and with whom people are working. Those changes mean leaders need to adjust their approaches and habits to be prepared for leading in the future. We have long said that while much about leadership hasn’t and won’t change (even with a pandemic), […]. The post Refreshed for the Future of Work appeared first on Kevin Eikenberry on Leadership & Learning.

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A positive culture cares for the planet

Marcella Bremer

The pandemic caused an unprecedented change and the IPCC reported accelerated climate change. Organizational culture directs how organizations respond. A positive culture helps to navigate the necessary transitions. A positive culture is a planet culture. Long-term success and return on investment aren’t possible without care for our climate. What’s your contribution?

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Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson)

Nir Eyal

The post Choice Architecture: Your Decisions Aren’t Entirely Yours (Interview with Eric Johnson) appeared first on Nir and Far.

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How Important is Confidence?

Kevin Eikenberry

That is a broad question – how important is confidence? Let me narrow it down just a bit – how important is confidence at work? Now that we have framed the question, let’s create a useful answer for you. In short – it more important than you may realize. I could share research to help […]. The post How Important is Confidence? appeared first on Kevin Eikenberry on Leadership & Learning.

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Why Customers Ask Vague Questions (and What To Do About It)

Help Scout Leadership

It’s frustrating when customers don’t give you the details you need in order to help them, but they aren’t being lazy. Here’s how to understand and address the root cause of vague questions.

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3 Pursuits that Set You Free

Leadership Freak

Need reveals lack. The more you need something, the less you have it. A hungry belly lacks food. Leaders who need status lack self-confidence. 3 dangers of pursuit: #1. Persecution: Need persecutes.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Gap Analysis: What It Is And How To Implement

Vantage Circle

As new trends and dynamics emerge, companies must adapt to these changing standards. But, to understand what you are missing out on, you must conduct a gap analysis as soon as possible. New developments are part of evolving work culture. However, what suits best for a smoother workflow needs to be acknowledged in time. But the major roadblock is that we have very little knowledge about the things we need to focus on.

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Why “Hybrid” is the Right Word Right Now – Remarkable TV

Kevin Eikenberry

Several years ago, we started using the words “hybrid teams” to describe a team where there are some people working in a physical office and there are some people who work virtually outside of the office. And while we started using this word well before the pandemic made it a household term, we believe that […]. The post Why “Hybrid” is the Right Word Right Now – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Communication on the Moon

CMCrossroads

While watching For All Mankind , an American science fiction series on AppleTV+, Derk-Jan has recognized 3 take-aways that will assist with agile collaboration and communication.

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4 Practices of Kindness that Make You Glorious

Leadership Freak

Everything stops in our house with the first snow. My wife joyfully calls, “It’s snowing.” We gaze like children. Sometimes we stand close.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Why Do You Need A Buddy System At Work?

Vantage Circle

Starting a new job can be exciting but nerve-wracking at the same time: new colleagues, new culture, and a whole new level of responsibilities. New hires need a little extra help along the way to get settled in their new roles—something like a buddy system at work. The buddy system is a method of training that many people still use today. As a child, you were probably assigned a buddy or a student mentor at school.

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The Ultimate Process Documentation Software Guide

Sweet Process

Featured Bonus Content: Download the FREE Checklist for Successful Business Process Documentation! Click Here To Download It. Imagine being able to get a full grasp of all the systems and processes in your organization without the hassle. Onboarding shouldn’t require new employees to jump through hoops to complete their daily tasks. Meanwhile, your organization needs […].

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How to Improve Employee Engagement: 5 Tips

Walk Me

Knowing how to improve employee engagement is essential for any manager. Employee engagement, after all, determines how productive the workforce is. It also affects other employee metrics such as employee retention and employee sentiment. These, in turn, can affect the costs associated with hiring new employees, the work environment, the employer brand , and more.

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5 Symptoms of Self-Deception That Trap Unsuspecting Leaders

Leadership Freak

“The ingenuity of self-deception is inexhaustible.” Hannah More The belief that you never lie to yourself means you’re trapped by self-deception. Dangers of self-deception: #1. Self-deception limits potential. Growth depends on self-awareness.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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The Role Of Transparency In Improving Employee Engagement

Vantage Circle

Job openings are at an all-time high, and employees are quitting in record numbers. In a pandemic-influenced economy, it can be tough to keep engagement and productivity high. That's why transparency in the workplace is more important than ever. Right now, employees feel uncertain about their job security and their future. They're scared about the impacts of the pandemic, business closures, and economic factors.

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Client Intake Forms: A Full Guide to New Client Satisfaction and Retention

Sweet Process

Featured Bonus Content: Download the FREE Checklist for an Effective Client Intake Form! Click Here To Download It. Your business is trending on social media for the wrong reason. A dissatisfied client posted a video about their unpleasant experience at your business. You watch the video and then realize that there was a miscommunication between […].

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Overcoming 5 Challenges of HCM Adoption

Walk Me

Effective HCM adoption can streamline HR processes across the organization, enhancing critical employee metrics across the board, improving business outcomes, and generating positive ROI for the organization. However, adopting any enterprise-grade SaaS platform, such as HCM platforms, comes with challenges. Below, we’ll look at a few ways to overcome these challenges and accelerate the adoption of an HCM platform.

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Constraints, Creativity, and the No. 2 Highest Paid Dead Celebrity

Leadership Freak

The highest paid dead celebrity of 2020 was Michael Jackson. No. 2 on the list is the children’s author, Dr. Seuss. He died in 1990. According to the Associated Press, Seuss earned $33,000,000.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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35 Positive Feedback Examples For Employees

Vantage Circle

When delivered in a thoughtful and empathetic manner, employee feedback has the power to enhance the relationship between you and your people. But, given that you're searching for "positive feedback examples," I'm guessing you already are aware of that. In layman's terms, positive feedback is the process through which one person recognizes and appreciates another person's accomplishments.

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How TechQuarters Overcame Tribal Knowledge By Creating Effective Business Processes and Procedures

Sweet Process

TechQuarters’ CEO Chris Dunning and Operations Director Mark O’Dell are committed to helping small- to medium-sized businesses leverage opportunities in the cloud. With over a decade of experience under their belts, they have mastered the art of planning, moving, supporting and training users as they migrate their IT online. But it wasn’t always so easy. […].

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5 Keys to a Hybrid Employee Onboarding Process

Walk Me

Employee onboarding in the remote era is just as important as it was before 2020, when the WFH trend transformed workplaces around the globe. How Employee Onboarding Impacts Engagement and Productivity. Onboarding sets the tone for the rest of the employee’s relationship with a company since it forms an employee’s first impression of the company.

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9 Actionable Knowledge Base Metrics to Start Tracking Today

Help Scout Leadership

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing.

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How to Lead When Things Are Vague

LSA Global

Forget Certainty as a Leader The higher up you get in an organization, the more you can forget about having all the answers and seeing clearly into the future. It is just not feasible. As much as you would like to understand all the implications and ramifications of the decisions you make as a leader , you must face the fact that many of the decisions you need to make will require that you lead when things are vague.

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How AEJuice Used Optimal Training and Knowledge Base to Build a More Effective Customer Support Team

Sweet Process

Jacob Syrytsia, Chief Executive Officer at AEJuice, is the go-to person if you want to create videos to promote your business online. Today, his business is worth $2 million in revenue, but it didn’t happen overnight. He had to build his business from scratch. Getting buy-ins from customers presented a challenge. Despite having a good […].

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What Are Human Resources Management Systems? [An HRMS FAQ]

Walk Me

Are human resources management systems worth the investment? In this post, we’ll learn what these platforms do, their core features, and whether they are worth the investment. What Are Human Resources Management Systems (HRMSs)? A human resources management system, or HRMS, is designed to do exactly what its name suggests: Assist HR managers with core HR management tasks, from overseeing attendance to performance management Integrating HR software with other organizational software Providi

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Build Better Customer Relationships With New Targeted Messages

Help Scout Leadership

We’re excited to announce major updates to our Messages product. Learn how to deliver proactive support with Help Scout's targeted messages.

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The Ultimate Revelation of Introverted Leaders

Vantage Circle

When you hear the word introvert, you might think of someone shy or quiet who prefers to be alone. Hence, there is a common misconception that introverted leaders can not be effective leaders. I think there are non-obvious ways to lead. Leadership does not need to be dramatic, first in the air, trumpets blaring, activity. - Scott Berkun. Psychologists and researchers have heavily studied the concepts of introversion and extroversion for hundreds of years.