Suzi McAlpine

DECEMBER 13, 2021

First question: What or who are you grateful for, right now, in this moment? No seriously. Stop what you’re doing. Drop your shoulders. Take a deep breath. Stop reading any further. And answer this question. Got it? Good. Now, I have just a few more questions I want you to answer before you close out… The post 7 questions you must ask yourself before you say goodbye to 2021 first appeared on Suzi McAlpine | The Art of Leadership.

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Marcella Bremer

DECEMBER 13, 2021

Love is the next leadership skill, says Robin Anselmi, the CEO of Conversant, a consultancy, at The Great Leadership Reset conference. By love, she means an authentic connection that helps people, both leaders, and team members, develop and grow. Anselmi: “It’s as the biologist Humberto Maturana said: most problems in organizations are not solved by […].

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Nir Eyal

DECEMBER 13, 2021

In fifth grade, I was the only Jewish kid in my elementary school class. This was the 1980’s in Central Florida and even though it was a public school, unaffiliated with any church and funded with taxpayer dollars, my teacher taped a poster to the wall in her classroom that read, “Jesus Is The Reason For The Season.” The Christmas specials on TV said Santa visited “all the children in the world.

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Tanveer Nasser

DECEMBER 15, 2021

Over the course of the pandemic, we’ve all had to get used to dealing with significant changes to the way we work and live. But that doesn’t mean we’ve necessarily become more comfortable with change. So is there some way that leaders can promote change which is both impactful and not as difficult a burden for their employees? According to change expert and guest for this episode of my podcast “Leadership Biz Cafe”, Jake Jacobs, there is and it’s one that any leader in any industry can apply rig

Culture Change 98

Culture Change Implementation 98

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Benefits

Viima

DECEMBER 17, 2021

Most large organizations are led and managed very systematically, and they pride themselves on that. Managers and leaders within those organizations are usually smart, educated, and want to make data-driven, evidence-based decisions. However, when it comes to innovation, that can be a part of the problem as Clayton Christensen famously pointed out. Many leaders these days are well aware of the problem, but even if they are, they may still have a hard time leading innovation because the approach

Education 98

Education Manager 98

Help Scout Leadership

DECEMBER 17, 2021

What can customer service professionals learn from Geraldine DeRuiter’s review, 'Bros., Lecce: We Eat at The Worst Michelin Starred Restaurant, Ever'?

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Kevin Eikenberry

DECEMBER 12, 2021

There are lots of reasons to listen to podcasts. If you choose to listen to one on leadership, chances are one of your goals is learning from podcasts. Each week on The Remarkable Leadership Podcast, I interview a leadership expert or expert leader. My goal is always to create a conversation that is not only […]. The post What I’ve Learned from My Podcast This Year appeared first on Kevin Eikenberry on Leadership & Learning.

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15Five

DECEMBER 17, 2021

As organizations focus on closing out the year strong, most leaders already have one eye on the new year and what they hope to achieve as a business. If your organization doesn’t have a formal goal-setting process in place (or you have one that needs some work) this is a great opportunity to make a big impact. HR professionals can influence business success by championing a clear framework that aligns the organization — from the C-suite to each individual contributor — around shared goals.

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Metrics Sales Sales Manager 89

Help Scout Leadership

DECEMBER 14, 2021

When backed by human support, customer self-service is key to delivering excellent support. Here's what you need to know to get started.

Benefits 105

Benefits 105

Leadership Freak

DECEMBER 13, 2021

A person who has a grip on their schedule has a grip on their life. Cramming more activities into less time is like walking on marbles.

Manager 85

Manager Leadership Development 85

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

Change Management

Kevin Eikenberry

DECEMBER 14, 2021

This is the last and fourth in a series of episodes about four-letter words. But don’t worry – this and all the other episodes carry a G rating. You can watch the other episodes here. As the title of this post says, I am talking about the longest four-letter word. So technically, it’s not a […]. The post The Longest Four-Letter Word – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

Accounts 90

Accounts 90

Vantage Circle

DECEMBER 16, 2021

In today's world, a company's brand reputability is heavily influenced by how it is perceived, seen, and discussed by the general public. And the concept of employee advocacy has helped this cause. To further assist organizations in streamlining the advocacy process, using a good employee advocacy tool has become something of a prerequisite to upgrading its brand value.

Media 52

Media Marketing Sales Sales 52

Help Scout Leadership

DECEMBER 17, 2021

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Leadership Freak

DECEMBER 15, 2021

Will Durante summarized some of Aristotle’s thoughts when he wrote, “You are what you do repeatedly… ” You are what you repeatedly do AND what you do begins with imagination.

Leadership Development 71

Leadership Development 71

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

Engineering

Kevin Eikenberry

DECEMBER 13, 2021

If you lead for very long, you will find yourself leading when you, members of the team, or the entire team are facing something difficult. Heck, if you are leading now, you’ve had to deal with the pandemic and its fallout. But more specifically, how do you lead when grief is involved? Leading while grieving […]. The post Leading When the Team is Grieving appeared first on Kevin Eikenberry on Leadership & Learning.

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Jim Taggart

DECEMBER 16, 2021

Your faithful correspondent has been a long-time proponent of self-empowerment, writing extensively about its role in effective leadership. It’s something many of us have struggled with during our careers, getting locked into subservient mindsets and behaviours. Heroic Leadership – those in positions of authority have all the answers and power – has unfortunately permeated society, and in some ways emasculated our collective ability to speak truth to power, whether it’s within organizations or h

Government 52

Government Marketing 52

Help Scout Leadership

DECEMBER 15, 2021

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

eCommerce 73

eCommerce 73

Vantage Circle

DECEMBER 15, 2021

Considering the economy's recent rebound, businesses are forced to be flexible with their strategies. This includes rightsizing. A term that refers to reducing an organization's workforce and allocating resources more efficiently. Rightsizing may sound like an ominous term to those unfamiliar with it. In reality, it is just a simple process of removing the outliers and building the workforce that brings the best possible business results.

Operations 52

Operations Assets Reorganization Benefits 52

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

Compliance

Leadership Freak

DECEMBER 16, 2021

Words are like ice cream. A little ice cream tastes good, but a lot of ice cream isn’t better. If words had calories, what size would you be?

Leadership Development 63

Leadership Development 63

Accenture

DECEMBER 14, 2021

For banking operations success, it's imperative to embrace AI and find the right mix of talent and technology.

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Banking Operations 52

Help Scout Leadership

DECEMBER 16, 2021

Customer support data is the universal language that allows you to communicate the influence your team has to the rest of the company.

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LSA Global

DECEMBER 17, 2021

Dealing with Cross Functional Teams Being able to effectively influence your own team is challenging enough; learning how to influence people and teams in other functions is on a whole different level. But both challenges involve common skills, and both have an impact on how successful you are as a manager. Can your managers work across functions? As the leader of a team, managers need to know how to fully engage their team members in a collaborative effort to reach common goals and accountabili

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Manager Team Management Accounts Benefits 36

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

Education

Leadership Freak

DECEMBER 17, 2021

Lyft, Ford, Uber, Alphabet (Google parent company), and Apple delayed plans to bring employees back into the office. Facebook and Wells Fargo currently plan to return in January. Molson Coors Beverage Co.

Leadership Development 52

Leadership Development 52

Accenture

DECEMBER 14, 2021

For banking operations success, it's imperative to embrace AI and find the right mix of talent and technology.

Banking 40

Banking Operations 40

Kotter Inc.

DECEMBER 13, 2021

The post 4 strategies to cultivate the next generation of leaders appeared first on Kotter.

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LSA Global

DECEMBER 15, 2021

Are You Confusing Sales Prospects? Does this scenario sound familiar? You have customers you count on to renew or repurchase the same service at about the same cost year after year. From the customer’s point of view, this should be rather straightforward, right? But, as part of new sales growth strategy to improve recurring revenue, marketing re-packaged the service as a “subscription” and “membership.

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Sales Sales Revenue Marketing 36

Leadership Freak

DECEMBER 14, 2021

Small improvements are better than giving up, even when the odds are stacked against you. David is literally a little guy in the battle against Goliath.

Leadership Development 56

Leadership Development 56

Mike Griffiths

DECEMBER 17, 2021

Stefan Wolpers recently reposted his survey “ Would you recommend SAFe®? ” on LinkedIn and it prompted some excellent discussion. One comment I liked by Maxwell Lamers summarized a common view of SAFe® succinctly as “ The framework itself is built on solid ideas, and there is nothing inherently evil about the framework. The trouble comes in the implementation. ” Maxwell described problems when SAFe® is not fully implemented, but I think taking on too much process and training is a problem in its

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Scaling Energy Software Implementation 52

LSA Global

DECEMBER 13, 2021

Increase Your Team’s Focus During Change Change often creates ambiguity, distractions, and competing priorities. Just think what your team could accomplish if they were able to increase their focus during organizational change. We know how much more effective we can be as individuals when we approach our work with purpose, confidence, and discipline.

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Change Management Organizational Change Energy Manager 36