Sat.Nov 13, 2021 - Fri.Nov 19, 2021

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Making Feedback a Gift – Remarkable TV

Kevin Eikenberry

Today I am challenging your thinking on how you give and receive feedback. And I’m starting by asking you: How do you see feedback? Do you see feedback as a gift? Your answer to these questions will help determine how successful you are in both giving and receiving feedback. Follow: Apple Podcasts, Spotify, Google Podcasts, […]. The post Making Feedback a Gift – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Researchers Say We’re Trapped in a “Cycle of Distraction.” Here’s How to Break Free.

Nir Eyal

Let’s say you’re on a diet. You’ve cut calories and avoided junk food like a champ. But now you’re faced with a powerful adversary: chocolate cake. You somehow muster the strength to resist, but as you exit the kitchen, you can’t stop thinking about the chocolatey goodness you could’ve enjoyed. Abstinence can often backfire. The post Researchers Say We’re Trapped in a “Cycle of Distraction.

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John Hagel | How To Move Beyond Fear And Embrace Positivity

Tanveer Nasser

Even before the global pandemic struck, many organizations and their leaders were limiting themselves to a short-term view at the expense of achieving any of their long-term goals. So how do leaders move past the current and persistent short-termism that’s often driven by a fear-based mindset, and instead embrace a more long-term, hopeful view for what the future might bring?

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11 HR Trends for 2022: Driving Change and Adding Business Value

AIHR

Check out our video above to learn more about HR trends for 2022! While 2021 was a year of reinventing HR and solidifying its new role, 2022 is going to be all about pushing the boundaries of how HR can add value. In this article, we will review 11 HR trends that are impacting the way we manage Human Resources. In my regular interactions with our clients and HR professionals from around the world, I’m constantly reminded of two facts: That nothing has changed more in the past two years tha

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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How Effective is the Feedback You Deliver?

Kevin Eikenberry

As a leader, you can make a list of your job responsibilities. Hopefully, you place delivering feedback pretty high on that list. It is one thing to have it on the list and to do it. But it is something else entirely to do it in a way that is effective. How do you know […]. The post How Effective is the Feedback You Deliver? appeared first on Kevin Eikenberry on Leadership & Learning.

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19 Actionable Help Desk Metrics for Customer Support Teams

Help Scout Leadership

Help desk metrics allow you to make the most of your help desk and ensure your team is excelling. Here are 19 to start tracking today.

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The Secret to Managing How you Feel

Leadership Freak

Sometimes I feel jazzed. Other times I’m just dopey. I come alive while I’m doing something. Lying in bed drains my vitality. The less I do, the less I feel like doing.

Manager 84
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Thank You for the Feedback!

Kevin Eikenberry

Everyone has thoughts and feelings about feedback. For most people, the first and most prevalent thoughts about that idea are negative. Think about it – if someone says to you “I need to give you some feedback,” are you immediately jumping for joy? Most likely not. Given that initial reaction, how can we improve our […]. The post Thank You for the Feedback!

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Shared Email Account: Types, Tips, and the 9 Best Tools

Help Scout Leadership

Learn about the various types of shared email accounts, and discover nine tools to consider to improve your team's ability to collaborate.

Accounts 105
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Previewing a full chapter of The Cold Start Problem — my upcoming book dropping in December

Andrew Chen

Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! If you haven’t gotten your copy — if you are in the US, here are the relevant links: Amazon · Bookshop (support your local bookstore!). Or if you are international, go to the coldstart.com website to find all the pages for Europe, Asia, and more. Thanks to all of you for the tens of thousands of emails, tweets, and preorders in support of my work.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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How to Get Useful Feedback from Liars

Leadership Freak

People lie to leaders. Usually it’s not malicious, but it’s always unhelpful. Team members who aspire to get along or get ahead… Soften criticism. Deflect tough answers. Over-state compliments. Authority corrupts interactions.

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Beyond Agile Gratitude #2 - Lean Thinking and the Kanban Method

Mike Griffiths

Now that my Beyond Agile book has been published, I would like to thank people who helped shape its content and ideas. David Anderson has done much to popularize and explain lean and the Theory of Constraints thinking. The Kanban Method can teach agile practitioners many useful ideas about incremental improvement, successful organizational change, and improved team performance.

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5 most meaningful questions to ask in a performance review as a leader

Know Your Team

Meaningful feedback can come when we focus on these five questions to ask in a performance review. With performance review season upon us, a frequent question I receive is: “What questions to ask in a performance review?” I won’t lie. I’m not a fan of performance reviews ( you can read why here ). But sometimes, as leaders, it’s out of our hands: We’re a part of a company that’s leaned on performance reviews for a while.

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Workations: Why and How to Make Them Happen!

Vantage Circle

You've probably heard of vacations or even sabbaticals. But have you ever heard of a workation? A workation is when you take your career on the road and live out of a hotel room for a while, all the while working remotely enjoying the luxury you had desired. Workationing was a growing trend in the digital nomad community. But since 2020, it is definitely on the rise all over the world.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Victims: The People Leaders Deal with Everyday

Leadership Freak

Self-destructive responses to life multiply like flies on roadkill. The worst response is pervasive and sinister. It’s the lie of victimhood. This lie, like breathing, usually goes unnoticed.

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Human Capital Management 101: What It Is, Why You Need It

Walk Me

Human capital management (HCM) views HR, the workplace, and the workforce as a business asset that drives value and contributes to organizational performance. According to this view, human capital, as with any other business asset, is a strategic asset that can be invested in, optimized, and leveraged to increase its bottom-line value for the organization.

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DEI at Help Scout: 2021 Update

Help Scout Leadership

As we enter fall 2021, we’re excited to share a new post detailing our progress, efforts, and learnings when it comes to DEI at Help Scout.

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How To Work In The 9-80 Work Schedule?

Vantage Circle

The standard 8-hours day, 5 days per week periods, 40-hour workweek are familiar to most working people. However, the recent pandemic has changed the way we work. It has made us understand that there are diverse work arrangements that can amp up employees' productivity. The 9-80 work schedule is one of them. Although the 9-80 workweek may appear new, it could very well be the next big thing in the world of flexible work trends.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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How Managers Become Leaders

Leadership Freak

Only 1 in 10 managers actually have the talent to manage. But lacing on leadership shoes is like discovering you’re lactose intolerant after devouring a container of ice cream.

Manager 65
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Adapt to Change by Becoming a Full-Stack HR Professional

Walk Me

The world is changing quickly, and in order to keep up, HR professionals must rethink the way they perform their jobs. This means going beyond simply learning core HR skills and becoming a “full stack HR” professional. That is, to succeed in today’s fast-paced business environment, HR professionals must learn a range of skills that are demanded of today’s HR professional, which include not only core HR processes and workflows, but also leadership skills, management skills, technology skills, and

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3 Ways to Better Influence Customers

LSA Global

Less Audience Receptivity Have you noticed how much more difficult it is to gain an audience with potential buyers and then, when you do, how much less receptive they are to your messages? You are not alone. The gatekeepers , decision-makers, and buyers who are open to meeting with sales reps and discussing new ideas, even in existing relationships, are declining rapidly.

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How To Create A Wall Of Fame For Your Employees?

Vantage Circle

An effective way to motivate employees is recognizing them socially for their efforts through a wall of fame. In Dale Carnegie’s words, "People work for money but go the extra mile for recognition, praise and rewards." It's no secret that people like people like getting appreciated for their work. It reinforces that someone sees and recognizes their efforts.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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3 Ways to be a Leader Worth Following Today

Leadership Freak

If you’re proud of yourself for leading, you’re doing it wrong.

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7 HCM Training Tips to Boost HCM Adoption Outcomes

Walk Me

HCM training can be challenging for several reasons. On the one hand, HCM platforms are complex, sophisticated software tools that include a range of features and functions. Training employees on such large-scale applications naturally takes time and effort. On the other hand, employees must be willing to adopt HCM platforms. Employees often resist change, and in the case of HCM platforms, it may be necessary to learn new workflows, new business processes, and even new ways of thinking about HR.

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Creating a Clear Line of Sight for People to Contribute

LSA Global

A Manager’s Role – Creating a Clear Line of Sight The best managers know that creating a clear line of sight from each person’s role and individual set of tasks to what the team and company is trying to accomplish sets the stage for high performance. When employees have a clear line of sight, they can see and articulate the relationship between what they do and what makes the company successful.

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32 Best Gift Ideas For Administrative Professionals Day In 2022

Vantage Circle

Appreciation is one of the most important factors that drive employee engagement in any organisation. However, if there was ever a job that was vastly underappreciated and undervalued, it would have to be that of an administrative professional. Starting from paperwork, accounts, reception duties, handling appoints and assisting customers, they do everything that ensures the smooth running of an organisation.

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The Simple Way to Improve Scheduling on Projects

Liquid Planner Productivity

You’re working on more than one project, so why are you still planning projects separately? In our experience, that happens because priorities change frequently, and a project schedule gives stakeholders the illusion of control. Yes, we said it: the illusion of control. As a project leader, you and your team know that the dates might be written down, but the plan is unlikely to survive until the end of the project.

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Provide Easy Access to Learning Through the New 15Five/LearnUpon SSO Integration

15Five

Here at 15Five we’re always looking for ways to get you connected with more of your favorite tools, and offer you simpler, easier ways to bring those tools into your ecosystem. With more people than ever looking for ways to provide learning opportunities to their employees, an integration with LearnUpon LMS was a natural next step. LearnUpon and 15Five have built a single sign-on connection that allows users to instantly jump from their 15Five accounts to LearnUpon without having to log-in multi

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How to Better Manage the Human Side of Change

LSA Global

“Change” Has Changed Over three-quarters of CEOs acknowledge that their organizations need reinvention to compete for customers and talent. But whereas change in the business arena used to be mostly confined to specific functions or geographies, change now is enterprise-wide and it looks quite different. In a business context, change now must involve all facets of the business, be well coordinated, happen fast, and effectively manage the human side of change.

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100 Equality Quotes That Inspires Diversity And Inclusion At Work

Vantage Circle

In the present day scenario, diversity is omnipresent in every nook and corner of the world. However, equality is a goal that we have yet to achieve. Many minority communities are still denied basic civil rights. Some members of gender, racial, and sexual minorities continue to be denied equal rights at work and in society. This is why we've compiled a list of 100 equality quotes that will strengthen diversity and inclusion in the workplace.

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Lean Coffee: What is it and how does it work?

Agile42

Lean Coffee is a meeting facilitation technique with a simple but effective format. It is structured, with a democratically selected agenda, and the discussion is led by the attendees of the meeting. . What is Lean Coffee? . In a Lean Coffee there are generally one or more facilitators, but it differs from a classic meeting format in that it does not have a predetermined agenda or a meeting leader.

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Are Human Resources Information Systems Worth the Investment?

Walk Me

A human resources information system, or HRIS, is a software platform that manages employee information and performs HR tasks under a centralized dashboard. Although each HRIS platform includes different features, common tasks these tools administer include: Benefits administration Payroll Talent management Performance development Time tracking Employee training Succession planning Employee self-service Employee experience management Reporting and analytics.