Restaurants in Indianapolis and Detroit are using them. You even may have seen them while dining out, too. The adoption and use of service robots in the hospitality industry has accelerated in the aftermath of the Covid-19 pandemic and the Great Resignation, both of which deepened a recruitment and retention crisis in an industry historically plagued with high turnover. According to a 2023 National Restaurant Association survey, 79% of restaurant operators report difficulty hiring, and 62% report they’re understaffed.
Is Your Hospitality Business Ready for a Robot?
Three ways to prepare your staff and workplace.
November 17, 2023
Summary.
As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software. It may require targeted training, small architectural and design improvements to the physical space, an assessment of organizational and managerial readiness, or all of the above. Service robots can help elevate customer service if their purpose is clear, if their physical environment is conducive, and if leadership actively supports staff during the adoption process.
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Learn how to keep your customers—and their most important needs—front and center.