I was once hired by a large telecom company to teach an eight-hour seminar for a group of 300 senior managers. Minutes before I was to start, the executive in charge put his hand on my shoulder and whispered, “I’ve got an important announcement to make before you begin. It shouldn’t take long.” I thought little of it and continued my preparation. As the time came to start, he said: “Folks, there’s no easy way to say this, we’re cancelling two major projects which means 20% of you will be let go. More details to come. Let’s do our best to focus on Mr. Grenny’s session today.” And with that, he beat a hasty retreat out the door.
How to Communicate a Tough Decision to Your Team
Six strategies to help you deliver bad news compassionately.
April 19, 2023
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Summary.
It’s natural to want to dodge the tough work of sharing bad news. After all, who wants to tell a team that their project was canceled or that several team members will be let go? Instead of putting the announcement off, blaming higher ups for the decision, or behaving in a disconnected way, you want to present the news in a way that is responsible, honest, caring, and patient. The author shares six principles for having the tough conversation: Don’t bury the lead; pause to give people a moment to process the news; offer understanding and take responsibility, while not expecting agreement; show empathy; end with openness; and follow through on your promise of support.