Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Help Scout Leadership
SEPTEMBER 16, 2021
Pitfall #1: Failing to take into account a solid management layer. A common mistake is to build a budget that accounts for the number of agents you need but doesn’t take into account management costs: Agents need someone to go to when they have a question about how to answer a ticket. The solution.
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