Managing Social Media Customer Service: Strategies and Tips
Help Scout Leadership
AUGUST 12, 2021
Social media has been part of our online lives for a couple of decades now. That’s a long time when it comes to the internet, but relatively new as a form of human communication. Providing customer service over social media is much newer, tied closely to the growth of ecommerce and online business. There are no time-tested playbooks to fall back on because the environment changes so quickly.
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