2021

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Top 30 Employee Retention Strategies for the "New" Work World!

Vantage Circle

Retain your best employees with these Top 30 Employee Retention Strategies and build a positive work atmosphere to promote engagement.

Retention 240
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What Keeps Human Resources Professionals Awake At Night?

15Five

We posted this question as an icebreaker in our HR Superstars community , because we figured if anyone is going to share vulnerably immediately, it’s going to be Human Resources Professionals (aka People Ops): . What one aspect of your HR role has kept you up at night in the last week? ??After reading through the myriad responses, I am even more in awe of HR leaders (and I used to be a Chief People Officer!

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Trending Sources

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How to Escape the Vicious Cycle of Distraction

Nir Eyal

You have time for everything, even if it doesn’t feel that way. People are always saying “there aren’t enough hours in the day” to get stuff done. And yet research suggests that the average working American has four hours of leisure per day. If we have so many hours to play with every day, why […] The post How to Escape the Vicious Cycle of Distraction appeared first on Nir and Far.

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Why You Don’t Need an AI Support Chatbot

Help Scout Leadership

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. Perhaps you’ve read about recent AI breakthroughs, seen a compelling demo, or heard that your competition is installing an AI system.

Benefits 144
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Announcing my first book, The Cold Start Problem. Plus Clubhouse, and more. It’s 2021, and I’m back!

Andrew Chen

Above: One of the final book cover designs I’m considering! Dear readers, So, you may have noticed that I’ve been away from writing for a bit. Actually for almost a full year. But I have an excuse! After nearly three years and many late nights and long weekends, I have an announcement. My first book is dropping in late 2021, called THE COLD START PROBLEM, published by Harper Business.

Metrics 142
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The Intersection of Change Management and Design Thinking

Heather Stagl

I’ve recently partnered with DesignThinkers Group, USA to explore how the disciplines of Design Thinking and Change Management can expand the impact of both. This Venn diagram highlights some of the similarities and differences between Design Thinking and Change Management. I’ll explore these at a high level below.

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The Ins and Outs of OKRs

Agile42

Goals are what drives us, and creates a path to our success. Whether you’re a student, employee, or entrepreneur, you should have one big goal in mind that informs everything you want to achieve. But what do you do when you have identified the goal and know what you want to achieve? It’s time to break this goal into smaller parts and measurable outcomes, and Objectives and Key Results (OKR or OKRs) can be the perfect framework to achieve this.

Metrics 123
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How HR Can Manage Rising Inflation: 8 Scenarios - AIHR

AIHR

Manager 230
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Will Barnes & Noble’s Next Chapter Be Its Last?

John Kotter

Instead of focusing on maximizing economies of scale and simplifying the in-store shopping experience—tactics that once fostered success but, in the age of Amazon, are now leaving stacks empty—Mr. Daunt is looking to empower individual store managers to curate their shelves based on local tastes.

Scaling 111
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Love is the next leadership skill

Marcella Bremer

Love is the next leadership skill, says Robin Anselmi, the CEO of Conversant, a consultancy, at The Great Leadership Reset conference. By love, she means an authentic connection that helps people, both leaders, and team members, develop and grow. Anselmi: “It’s as the biologist Humberto Maturana said: most problems in organizations are not solved by […].

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Diversity and Inclusion Trends to Look Out for in 2021

Vantage Circle

In recent years, employers and business leaders around the world have been trying to predict the diversity and inclusion trends that will impact their work cultures the most. The first wave of the COVID-19 pandemic, a global lockdown, major events, protests, and conversations surrounding racism, systemic inequalities, and injustices, a new normal of remote working, an economic recession: there was a lot that the world had to grapple with.

Inclusion 126
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Top 10 HR Trends To Help Shape Your 2021 Strategy

15Five

Last year will go down as one of the most infamous years of our lifetime. But we know that where there are challenges, there is also tremendous growth. In typical 15Five fashion, we set out to understand the biggest learnings from 2020 that will impact HR leaders in 2021 and help them prepare for what’s next. After gathering feedback from our network of leaders, academics, and experts, we uncovered a list of ten top HR trends we believe will be crucial for leaders to consider this year, and beyo

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Steal These 3 Advertising Secrets–To Use As Motivation Hacks

Nir Eyal

You can create some powerful motivation hacks by learning techniques from the persuasion business. The reason why you hate being micromanaged by your boss is the same reason why, as a kid, you refused to put your coat on when your mom told you to bundle up. We’re all wired with a knee-jerk “don’t tell […] The post Steal These 3 Advertising Secrets–To Use As Motivation Hacks appeared first on Nir and Far.

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How to Build a Strong Customer Service Culture

Help Scout Leadership

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. For proof, compare this 2014 customer promise from Comcast — “We are committed to providing Comcast customers with a consistently superior customer experience” — to this recording from the same year. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to

Metrics 139
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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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My first book, The Cold Start Problem. Plus Clubhouse, and more. It’s 2021, and I’m back!

Andrew Chen

Above: One of the final book cover designs I’m considering! Dear readers, So, you may have noticed that I’ve been away from writing for a bit. Actually for almost a full year. But I have an excuse! After nearly three years and many late nights and long weekends, I have an announcement. My first book is dropping in late 2021, called THE COLD START PROBLEM, published by Harper Business.

Metrics 105
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How to Sustain Change After You’re Gone

Heather Stagl

A new change management lead and external consultant recently asked: Our change management team is rolling off a project soon as all remaining departments go live. How do we help the organization manage their implementation once we are out of the picture? Great question! Change managers often move from project to project, even when working … The post How to Sustain Change After You’re Gone first appeared on Enclaria: Influence Change at Work.

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What is Your Criteria for Deciding?

Kevin Eikenberry

We are all in the decision-making business – especially as leaders. In order for us to make effective decisions, we need clear decision criteria. Yet too often, we don’t slow down to consider, we just decide. When you look at the next decision in front of you – do you know what your criterion for […]. The post What is Your Criteria for Deciding?

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Scrum Survivor

Agile42

agile42 is proud to present a new TV series format: Scrum Survivor! Three software development teams of 7±2 people will battle it out on reality TV. Who will be the winner? Read on for an exciting behind the scenes interview. Continue reading Scrum Survivor at agile42.

Software 123
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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Talent Development: 8 Best Practices for Your Organization

AIHR

Any organization that wants to thrive in the new digital economy has the ability to do so by focusing on the most valuable asset it has — its people. Talent development – strategically developing employees’ skills based on organizational objectives – is the foundation of an organization’s sustainability. Ongoing efforts to evaluate skill gaps, provide training programs, and manage succession planning lead to more capable employees and better organizational performan

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My Favourite Guest Moments And Insights From 2021

Tanveer Nasser

As I mentioned in some of my episodes for my podcast “Leadership Biz Cafe”, 2021 marks the 10th year that I’ve been hosting this podcast. Although this is without question a major milestone to reach for any podcast, I never got around to making plans to celebrate this achievement on my podcast. Thankfully, as luck would have it, I had a number of very special guests who joined me on my show this year who helped to create an impromptu celebration of this major milestone.

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7 No-Nonsense Questions that Challenge People without Being a Jerk-Hole

Leadership Freak

Successful leaders challenge people. Jerk-holes are just pushy. But the opposite of pushy – being a push-over – isn’t an option for leaders. 7 fundamentals of assertive challenge: Rushing to challenge is pushy.

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5 Amazing Ways To Make Your Employees Feel Valued At Work

Vantage Circle

An important part of a job that is considered "fulfilling" is greatly influenced by the person feeling valued at work. Cut that aspect off, and we are looking at a person who would rarely go above and beyond or even be satisfied enough to feel loyalty towards their place of work. To put in mildly, you’ll now have a disengaged employee at hand.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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What Are 9 Innovative Ideas That Actually Improve Employee Engagement?

15Five

“The most innovative or unique idea my company implemented in the last year that actually improved engagement for our employees is _?” Every month, we ask members of our HR Superstars Community an “icebreaker question” like this one around a different topic. Just like our first question ( What keeps HR leaders up at night? ) the responses to this question were phenomenal: It’s fascinating that higher engagement isn’t always sourced via streamlining productivity or creating clea

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Habits Are Overrated

Nir Eyal

These days, when someone says they want to form a “habit,” what they often mean is that they want to make drudgery effortless. That is, they don’t want to actually do the work, rather they want to have done it—past tense. The trouble is, trying to build a habit is often a self-defeating trap. The post Habits Are Overrated appeared first on Nir and Far.

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11 Types of Bad Customer Service (and How To Avoid Them)

Help Scout Leadership

Sometimes the customer service teams who are supposed to be solving problems somehow manage to make them so much worse instead. These are their stories — along with some tips to help you avoid ending up on this list next time we update it! 1. Running from responsibility The root of many terrible customer experiences is a company that is happy to collect money from a transaction but not to accept responsibility when things go wrong.

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Innovation and the Scientific Method

Viima

Most large organizations are led and managed very systematically, and they pride themselves on that. Managers and leaders within those organizations are usually smart, educated, and want to make data-driven, evidence-based decisions. However, when it comes to innovation, that can be a part of the problem as Clayton Christensen famously pointed out. Many leaders these days are well aware of the problem, but even if they are, they may still have a hard time leading innovation because the approach

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Announcing “PM Illustrated” – The Fun Way to Prepare for Your PMP® Exam

Mike Griffiths

I know, “Fun” and “PMP Exam” are rarely used in the same sentence. When I studied for my PMP credential in 2001, materials were text-based, process-focused, and dry! Unfortunately, not much has changed since then. However, fun is a serious business in adult learning, it boosts retention and cuts study time. We recall facts about our favorite hobbies and sports teams much easier than boring information because our brains prioritize fun experiences for recall.

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Do You Have Friends at Work? – Remarkable TV

Kevin Eikenberry

Do you have friends at work? According to a survey at Olivet Nazarene University, 82% said they do and in fact, on average they had 5 friends at work. 29% would even describe one as a best friend. So, it’s likely that your answer to the question I posed above was yes. And when I […]. The post Do You Have Friends at Work? – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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11 Ways to Improve Your Retrospectives

Agile42

Retrospectives provide the opportunity for a team to look back and see how they can improve. They can be a catalyst for organizational change as well as team change. . Continue reading 11 Ways to Improve Your Retrospectives at agile42.

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11 HR Trends for 2022: Driving Change and Adding Business Value

AIHR

Check out our video above to learn more about HR trends for 2022! While 2021 was a year of reinventing HR and solidifying its new role, 2022 is going to be all about pushing the boundaries of how HR can add value. In this article, we will review 11 HR trends that are impacting the way we manage Human Resources. In my regular interactions with our clients and HR professionals from around the world, I’m constantly reminded of two facts: That nothing has changed more in the past two years tha

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Jake Jacobs | How To Get Faster, Easier, And Better Results By Leverage Change

Tanveer Nasser

Over the course of the pandemic, we’ve all had to get used to dealing with significant changes to the way we work and live. But that doesn’t mean we’ve necessarily become more comfortable with change. So is there some way that leaders can promote change which is both impactful and not as difficult a burden for their employees? According to change expert and guest for this episode of my podcast “Leadership Biz Cafe”, Jake Jacobs, there is and it’s one that any leader in any industry can apply rig

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12 Things Smart Leaders Don’t Say

Leadership Freak

#1. I should have. ‘Should have’ is backward facing. Do your best to speak into the future. Instead of shoulding-yourself, say, “Next time.” #2. You should have. Why didn’t you? See #1.