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Email Response Times: Benchmarks and Tips for Support

Help Scout Leadership

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team. Read the full article

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Determining Personal Benchmarks

Kevin Eikenberry

Benchmarking can create new perspectives and a competitive edge in business. That why so many organizations look for benchmarks to compare performance, understand gaps, and measure success. That’s why I want to suggest to you the idea and value of personal benchmarks, and help […].

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The Ethical Benchmarking of HR analytics

AIHR

In this article, we discuss the state of the art of ethical benchmarking of algorithms and provide advice for practitioners in the field. The answer to the question of how we can assess the ethicality of HR analytics lie in benchmarks. Benchmarks measure properties and provide scores based on the ethical framework(s) they represent.

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A New Benchmark for Success – Remarkable TV

Kevin Eikenberry

Benchmarks are great. And while there are all kinds of benchmarks that we use in life – personally and professionally – today I am giving you a new benchmark […]. The post A New Benchmark for Success – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Why Benchmarking Is Essential for Associations

Association Now Workplace

It begins with meaningful benchmarking of where your industry is at, and what your members’ (and potential members’) needs are. Attendees at next month’s ASAE Annual Meeting & Expo will have plenty of opportunities to explore benchmarking as a topic—a list of relevant sessions is at the end of this column.

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The Problem With Traditional Business Benchmarks

Chief Executive

Benchmark: “Something that serves as a standard by which others may be measured or judged,” according to Merriam-Webster. As necessary as benchmarks are, in my opinion, the modern business world has become entirely too fascinated with them. Benchmarks can absolutely help you do that. Benchmarks can absolutely help you do that.

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How to Be the Successful Leader Everyone Wants to Follow

Lolly Daskal

This means going beyond basic role modeling to establish new benchmarks for excellence. Walk Your Talk, Then Sprint Leadership credibility emerges from consistent demonstration of exceptional standards. Your performance sets the tone for organizational achievement and innovation.