Account Management Onboarding Retention Revenue 
Help Scout Leadership
MAY 12, 2021
Even so, it can be difficult for empathetic customer service staff to think about customers in terms of business revenue. What is customer retention and how is it measured? Customer retention , then, is all the work you do to keep that customer coming back again and again. Why customer service teams should care about retention.
AIHR
JANUARY 23, 2023
times more likely to be empowered to perform their best work; a 5% increase in employee engagement can lead to a 3% jump in revenue. Increased retention Another Gallup study made a connection between low engagement and team performance and found that when engagement needs are not met, employee turnover is higher.
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