Balance Sheet Implementation Metrics Retention 
Chief Executive
DECEMBER 2, 2022
At a board meeting earlier this spring, I gave a data-supported presentation where I explained how metrics such as retention, engagement, satisfaction, recruiting/offer win rates and turnover led to the statistic that matters most to me: revenue per employee (RPE). A board meeting turned epiphany.
Eric Jacobson
MARCH 12, 2024
Growth is a learning cycle with constant loops of testing, gaining insights, implementing, sharing, and iterating for improvement. Here you employ “Survive Basics,” or the 4 C’s: Cash, Cost, Customer (retention, loyalty, stickiness), and Communication. Embracing the loop sets us up for the opportunities this approach brings.
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