Andrew Chen

NOVEMBER 26, 2018

Let’s start by looking at where the service economy is right now and why it’s resisted a full scale transformation by software. It’s a huge leap in terms of user experience over Craigslist’s Childcare section. What’s next: The future of Service Marketplaces (2018-?). Future opportunities.

Real Estate 111

Real Estate Digital Transformation Manager User Experience 111

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Cost: Small.

User Experience 111

User Experience Retention Marketing Travel 111

Andrew Chen

JUNE 25, 2019

As the number of homes on Airbnb scaled from around 100,000 in 2012 to over 6 million today, I led teams tackling everything from supply growth, to guest booking conversion, to marketplace quality. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace. Cost: Small.

User Experience 48

User Experience Retention Marketing Travel 48