Don’t Fly by the Seat of Your Pants: The Good Way to Deliver Bad News
UVA Darden
SEPTEMBER 6, 2023
Communication apprehension can actually be an asset to your performance, making you come across as human and genuine; it is only a hindrance if it “is severe or uncontrolled” and keeps you from being able to speak clearly. West’s technical note United Voices: How Organizations Should Deliver Bad News (Darden Business Publishing).
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