Don’t Fly by the Seat of Your Pants: The Good Way to Deliver Bad News
UVA Darden
SEPTEMBER 6, 2023
The flight on which the Dao incident occurred was operated by United Express, a network of small regional carriers that complete connecting flights. West’s technical note United Voices: How Organizations Should Deliver Bad News (Darden Business Publishing). United also failed to adequately prepare for the Dao incident.
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