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11 Tips on Delivering Great Customer Service in Education

Help Scout Leadership

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 290
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18 Higher Education Email Templates and Saved Replies

Help Scout Leadership

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions. Read the full article

Education 262
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Unlocking the Power of Education | Russell Kern

Peter Winick

Insights on Business Development An interview with Russell Kern about creating educational thought leadership that speaks to the audience’s pain. Russell shares his insights on leveraging thought leadership to drive business growth through education, embracing the philosophy of “Give to get.” My guest is Russell Kern.

Education 277
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Help Scout Classes: Learning to Educate at Scale

Help Scout Leadership

Learn how Help Scout scaled to meet the educational needs of new, old, and prospective customers alike by turning one on one demo sessions into interactive live classes. Read the full article

Scaling 162
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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

April 27, 2023 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

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Do you know when to educate, propose a solution or showcase your capabilities?

Peter Winick

So they have a call with a client, and they’ll send a capabilities deck, or they have a call with a client, and they’ll send something that will educate them a little bit. One might be sending some educational materials. The post Do you know when to educate, propose a solution or showcase your capabilities?

Education 203
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Customer Story: Panorama Education

Help Scout Leadership

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Education 130