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Talent Mapping: How HR Can Use a Skills-Focused Approach

AIHR

Traditional talent management approaches predominantly focus on jobs or roles. Recently, the call to “deconstruct” jobs into activities, skills, and tasks has dominated the talent management conversation. You can apply the skills-focused approach at any stage of the talent management cycle.

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6 Challenges to Business Process Optimization

Walk Me

An optimization program, after all, will do no good if executives are not willing to support proposed business changes that result from that program. On the one hand, this means that executives need to be willing to provide support, and it also means that those managing the optimization program need to be granted the proper authority.

Metrics 52
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How to Maintain Trust with an Employee Productivity Tracker

Walk Me

Monitoring employee performance is an excellent way to track and manage productivity levels, especially in the remote workplace. Managers, after all, cannot directly oversee employees’ activities. Maintain accountability. By themselves, productivity trackers would not be a deciding factor for reorganizing business.

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How Support Teams Can Improve Customer Retention

Help Scout Leadership

When a frustrated customer demands a refund, wants to close their account, or expresses disappointment with a product, a great customer service rep can often turn it around with a helpful answer, effective listening, and thoughtful questions. Your finance team, who may be involved with larger account billing. Your sales team.

Retention 115
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IT strategic plan (beginner’s guide)

Walk Me

An IT strategy is a directional touchstone that shows how IT will help achieve business goals, the target architecture , financial management, and performance metrics. It must align with the overall business strategy. Risk management and security information. Outline the technologies that will achieve business outcomes.

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What You Can Learn From Companies With the Best Retention Rates

Zenefits

Resume.io’s Best in Business analysis found that there are a number of companies that workers don’t want to leave, including: Merck & Co. The same employee described her concerns not being taken seriously by management. No account yet? There are, however, plenty of companies out there that are getting it right.