customerservice 
Mark Sandborn
JANUARY 4, 2024
Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve great service.
Mark Sandborn
MARCH 13, 2023
Leading edge companies are constantly looking for ways to improve the customer experience and create positive emotions for their clients. One of the key ways they do this is through the use of technology. Technology. AI-powered virtual assistants are an example.
Mark Sandborn
JANUARY 4, 2024
Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve great service.
Expert insights. Personalized for you.
90 
Let's personalize your content