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The Untapped Powerhouse: Why CEO Social Media Presence Matters

Chief Outsiders

In today's digital age, consumers and potential employees are increasingly turning to social media to understand the companies they interact with. This extends beyond just a catchy company bio and curated product photos.

Media 299
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A Love Letter to Social Media Customer Service Pros

Help Scout Leadership

Social media customer service is a skill of its own. Here's our love letter to the people doing the hard work, in public, every day. Read the full article

Media 236
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Strategic Business Growth: Putting “Social” Back in Social Media

Jackie Nagel

Understanding the vast extent of social media’s penetration into our daily existence is truly astounding. As we’ve traveled through time, the tactics employed in social media have evolved dramatically. The benefits social media has introduced are undeniable. Remember the trend of sharing your meal photos on Twitter?

Media 130
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Good Disruption: Social Media

UVA Darden

Surgeon General issued an advisory on the negative effects of social media on teen mental health. Mike and Yael speak with UVA Darden alum Travis Nixon (MBA '16), Machine Learning Engineer with Meta, about how we might use AI and data to redefine the user experience on social media to achieve healthier outcomes.

Media 98
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The 9 Best Social Media Customer Service Software (2024)

Help Scout Leadership

Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market. Read the full article

Media 113
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Trust in the Workplace: 6 Steps to Building Trust with Employees

David Grossman

These findings from the annual report, now in its 19 th year, compared to trust in NGOs (57%), business (56%), government (48%) and media (47%). “My employer” was named by 75% of those surveyed worldwide as the most trusted institution in the recently released 2019 Edelman Trust Barometer.

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Plugging into Nonprofit Success | Dr. Sharon Elefant

Peter Winick

Posting daily tips on social media—short, digestible clips that share valuable insights—can go a long way. Consistency Builds Thought Leadership: Sharon’s advice to emerging thought leaders is to start small and be consistent, using platforms like social media to post daily tips. Her recommendation? Start small but consistent.

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