Hard Problems in Soft Cultures
Ed Batista
NOVEMBER 7, 2022
In 2019 I highlighted the problems of both "hard Theory X" and "soft Theory X" by contrasting their respective emphasis on accountability and empathy: In a high-accountability, low-empathy culture there's a strong emphasis on production and minimal regard for people's needs. How do you build a high-accountability, high-empathy culture?
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