Andrew Chen

DECEMBER 20, 2016

The first issue with the basic calculation is that it doesn’t take into account the time period between when you spend the marketing/sales money and when you actually acquire a customer. Below is the same data but changing the calculation to account for this 2 month period. Some are devoted to helping onboard a new customer.

SaaS 111

SaaS Sales Sales B2C 111

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And then we layered in payment integration and each time we did that the total growth of the company would actually accelerate which is very hard to do at scale. . And then there’s this dynamics on how does it scale over time, CAC tends to go up, LTV tends to go down.

Marketing 75

Marketing Metrics Retention eCommerce 75

Walk Me

JANUARY 3, 2024

The right training management systems and how they manage, monitor, and create accountability for employee training can directly influence the culture of personal development. Features Efficient Onboarding and Training Processes: Streamlines employee onboarding and ongoing education. Tovuti LMS Review Rating : 4.6/5

Manager 52

Manager Software Compliance User Experience 52

Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. How do you predict the future?

Metrics 111

Metrics Scaling Marketing Media 111