Help Scout Leadership

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

eCommerce 116

eCommerce Software 116

Forbes Leadership

MAY 18, 2023

Direct-to-consumer ecommerce websites have become a must-have for most successful brands, but many find their brand sites reach a saturation point and sales level off. Having a presence on Amazon is a great way to supplement sales.

eCommerce 75

eCommerce Sales Sales 75

Forbes Leadership

FEBRUARY 27, 2023

Can you grow in eCommerce profitable? My answer is a resounding yes. The reality is, you don’t have to choose. But it takes a village working symbiotically. Read on for more.

eCommerce 68

eCommerce 68

Help Scout Leadership

AUGUST 22, 2023

Whether you are building out a new support team or trying to enhance your existing service delivery, this article will help you level up your team by understanding the differences between ecommerce and saas support. Read the full article

SaaS 40

SaaS eCommerce 40

Help Scout Leadership

AUGUST 22, 2023

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers. Read the full article

eCommerce 52

eCommerce Manager 52

Sweet Process

MARCH 15, 2022

An eCommerce business is only as good as its inventory management. Therefore, to create a profitable and scalable eCommerce business, you must build a sustainable operation model based on efficient inventory management. The post eCommerce Inventory Management Tips appeared first on SweetProcess.

eCommerce 52

eCommerce Manager Accounts Operations 52

Help Scout Leadership

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support. Read the full article

eCommerce 105

eCommerce Marketing Software 105

Help Scout Leadership

AUGUST 28, 2023

We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals. Read the full article

eCommerce 45

eCommerce 45

Help Scout Leadership

AUGUST 31, 2023

In this article, we'll cover the most current statistics related to ecommerce. From market share and growth projections to consumer behavior, we'll cover a wide range of data you can use to inform your business or marketing strategy. Read the full article

eCommerce 45

eCommerce Marketing 45

Forbes Leadership

NOVEMBER 8, 2022

Over the past decade, online purchases surged, however as the world faces economic instability it is more important than ever before for ecommerce businesses to ensure their customer experience and feedback helps their business grow.

eCommerce 74

eCommerce 74

Help Scout Leadership

AUGUST 22, 2023

Customer lifetime value (LTV) is one of the essential elements in the world of ecommerce. It measures the total expected revenue from a single customer over the course of their relationship with your brand. Read the full article

eCommerce 40

eCommerce Revenue 40

Help Scout Leadership

DECEMBER 15, 2021

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively. Read the full article

eCommerce 75

eCommerce 75

Help Scout Leadership

AUGUST 22, 2023

If you want to start conducting ecommerce surveys, here's a curated list of 50+ questions, divided into different sections. These will help you identify customer pain points, identify new growth opportunities, and more. Read the full article

eCommerce 40

eCommerce 40

Help Scout Leadership

AUGUST 22, 2023

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior. Read the full article

eCommerce 40

eCommerce Marketing 40

Help Scout Leadership

AUGUST 22, 2023

We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business. Read the full article

eCommerce 40

eCommerce Scaling Revenue Operations 40

Help Scout Leadership

AUGUST 22, 2023

Implementing effective ecommerce best practices is crucial for driving sales and staying ahead of the competition. Read the full article

eCommerce 40

eCommerce Sales Sales Implementation 40

Help Scout Leadership

AUGUST 22, 2023

By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth. Read the full article

eCommerce 40

eCommerce Metrics 40

Help Scout Leadership

AUGUST 22, 2023

All the resources you need to build an ecommerce business that attracts and retains loyal customers through best-in-class service. Read the full article

eCommerce 40

eCommerce 40

Forbes Leadership

MARCH 6, 2023

These Under 30 entrepreneurs are innovating the future of retail and ecommerce.

eCommerce 78

eCommerce 78

Forbes Leadership

MARCH 13, 2023

Two trends have emerged from big retailers’ Q4 earnings calls 1) inflation is weakening consumer demand; and 2) their advertising units are growing like crazy. This was especially true for Amazon and Walmart, who both had soft 2023 outlooks for their retail businesses.

Advertising 76

Advertising eCommerce 76

Forbes Leadership

DECEMBER 20, 2022

The way consumers shop has changed drastically over the past few years, with omnichannel experiences rising in importance. Shoppers expect more touchpoints and less friction, so retailers must learn how to deliver an entirely seamless online/offline experience.

eCommerce 74

eCommerce 74

Forbes Leadership

MARCH 22, 2023

This female founder managed to raise $10 million in funding while nine months pregnant despite a steep decline in investments in North American startups in the fourth quarter of last year, with women-founded startups accounting for just 1.9% of venture capital raised by 2022.

eCommerce 82

eCommerce Accounts Manager 82

Help Scout Leadership

AUGUST 22, 2023

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it. Read the full article

SaaS 85

SaaS eCommerce 85

Forbes Leadership

JULY 5, 2022

The internet introduced new marketplaces for exchanges like social media apps and eCommerce. In the dawn of the Metaverse and the coming era of web3, commerce will evolve and with this evolution, new models will emerge. Enter the Virtual to Physical and Physical to Virtual Commerce Models.

eCommerce 143

eCommerce Media 143

Help Scout Leadership

AUGUST 22, 2023

By automating various aspects of your online store, you can save time, reduce errors, and scale your business more effectively. Read the full article

eCommerce 40

eCommerce Scaling 40

Vantage Circle

JUNE 23, 2022

But strategic thinking about productivity may become a lost art in the eCommerce world that works in a hyper-paced loop of promotions and product launches. When it comes to expanding your eCommerce business, boosting efficiency is a powerful tool. Mistake #1: Lacking regular one-on-ones about performance. Customer Support Experts.

Manager 85

Manager eCommerce Deliverables Metrics 85

Help Scout Leadership

AUGUST 22, 2023

Focus on interactions, rather than transactions, to create an online shopping experience that keeps customers at the center. Read the full article

eCommerce 40

eCommerce 40

Forbes Leadership

SEPTEMBER 15, 2022

Influencer marketing has long been a tactic of large and small brands alike when trying to raise product and brand awareness, drive sales, and establish credibility with target audiences. Recently it’s become easier than ever before to start your own e-commerce business through tools like Shopify.

eCommerce 74

eCommerce Sales Sales Marketing 74

Help Scout Leadership

AUGUST 22, 2023

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how. Read the full article

eCommerce 52

eCommerce Operations 52

Forbes Leadership

JULY 20, 2022

From early customer to president of Shopify, Harley Finkelstein shares valuable lessons on leadership, and unique insight into one of the world's most successful ecommerce platforms.

eCommerce 86

eCommerce 86

Help Scout Leadership

OCTOBER 25, 2021

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce. Read the full article

B2C 116

B2C eCommerce B2B 116

Forbes Leadership

DECEMBER 12, 2022

Amazon One can be as important for retail as One-Click was for ecommerce.

eCommerce 97

eCommerce 97

Forbes Leadership

DECEMBER 14, 2022

“Build a better mousetrap and the world will beat a path to your door” is one of the oldest cliches in marketing, and yet it's exactly what Said Shiripour set out to do in the ecommerce technology space.

Marketing 71

Marketing eCommerce 71

Help Scout Leadership

SEPTEMBER 26, 2023

Learn from folks who are helping customers, building teams, and growing careers in ecommerce customer service. Read the full article

eCommerce 45

eCommerce 45

Help Scout Leadership

AUGUST 22, 2023

We decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Read the full article

B2C 40

B2C eCommerce B2B 40

Forbes Leadership

NOVEMBER 2, 2022

Despite successful pandemic funding, various e-commerce brands risk waning consumer loyalty and decreased spending. Inflationary and volatile economic environments impact brand and customer. As businesses increase prices for their bottom line, consumers shy away from name-brands and steep prices.

eCommerce 65

eCommerce 65

Help Scout Leadership

AUGUST 22, 2023

Think you need Gorgias to support your eCommerce company? Here are 8 solid Gorgias alternatives for your customer service team. Read the full article

eCommerce 40

eCommerce 40