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Hoping to Grow Your Ad Agency? Support Growth Goals With Existing Customers

Chief Executive

In the best-run agencies, about 60% to 70% of new net revenue comes from existing clients. So, when setting your growth goals for the year, you need to take both numbers (new revenue and attrition) into account. So, when setting your growth goals for the year, you need to take both numbers (new revenue and attrition) into account.

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111 Customer Service Statistics and Facts You Shouldn't Ignore

Help Scout Leadership

The ROI of great customer service. “We Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. It’s easier to make a sale when your customers feel supported, and word-of-mouth marketing after an extraordinary experience is one of the best pitches on the market.

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