Andrew Chen

NOVEMBER 1, 2018

The reason for this is that the steps for starting and scaling a new startup share many of the same skills as investing in a new startup: 1) First, we seek to understand the existing state of customer growth – including growth loops, the quality of acquisition, engagement, churn, and monetization. There was a lot to learn.

Metrics 111

Metrics Scaling Marketing Media 111

Walk Me

JANUARY 3, 2024

Features Efficient Onboarding and Training Processes: Streamlines employee onboarding and ongoing education. Real-time Tracking and Accountability Metrics: Monitors progress and ensures accountability effortlessly. Integrated eCommerce and Monetization Features : Monetize courses effortlessly with built-in tools.

Manager 52

Manager Software Compliance User Experience 52

Growth Hacker

APRIL 11, 2022

You finally drafted what could eventually become your North Star Metric, suggested a few objectives , and are ready for takeoff. Growth teams exist to uncover opportunities that are not yet clear: a new pricing strategy, a new onboarding process, a new layout for your eCommerce. you've just gained an ally!

eCommerce 52

eCommerce Marketing Sales Sales 52

Andrew Chen

DECEMBER 20, 2016

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. Instead of turning off the new channels we tried in March, we would probably make the decision to scale them.

SaaS 111

SaaS Sales Sales B2C 111

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. And we cover everything from the basics of growth and defining key metrics to know, to the nuances of paid vs organic marketing and the role of network effects and more. Why blended CAC numbers are misleading. Why offline products are so compelling for acquiring customers.

Marketing 75

Marketing Metrics Retention eCommerce 75