Vantage Circle

AUGUST 21, 2022

Though every sales team member works towards maximizing customer conversion and retention, they do not share the same responsibilities. Besides, they can build a strong talent pipeline and work towards motivating the team to improve and acquire leadership positions in the firm, thereby ensuring talent retention. What's more?

Human Resources 105

Human Resources Sales Sales Compensation 105

Andrew Chen

DECEMBER 20, 2016

If you don’t take these time periods into account, you could be overestimating or underestimating CAC and as a result making some terrible operating decisions. Instead of turning off the new channels we tried in March, we would probably make the decision to scale them. Dollar Shave Club is a subscription ecommerce business.

SaaS 111

SaaS Sales Sales B2C 111

Andrew Chen

SEPTEMBER 4, 2018

Why onboarding is so important for retention/churn. Part one of this conversation focuses specifically on the aspect of user acquisition for growth, and then we cut off and go into the aspects of growth for user engagement and retention, in the next episode. Why offline products are so compelling for acquiring customers.

Marketing 75

Marketing Metrics Retention eCommerce 75

Andrew Chen

NOVEMBER 1, 2018

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. The reason is that it’s really really hard to scale acquisition – only a few, like viral loops, paid marketing, and SEO can bring you to millions or tens of millions of users.

Metrics 111

Metrics Scaling Marketing Media 111

Vantage Circle

MARCH 9, 2022

But as you scale a business there’s a risk of losing that dynamism. This is good for morale and will improve employee retention, but it’s especially important as we start to see more of Gen Z in the workforce. At this point, your idea management system is overlapping with your day-to-day operations.

Manager 19

Manager eCommerce Implementation Marketing 19