Forget The ‘Future Of Work.’ If You Focus On Customers First, Revenue Follows
Chief Executive
JUNE 15, 2023
Our own company, TAB Bank (an online bank in Ogden, Utah), put this theory to the test during the years from 2016 to 2021. This means the implementation involves everyone and every function. Our net promoter score rose from 45 in 2016 to 72 in 2019. What does it look like? It needs to become a way of life, and not a campaign.
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