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What’s next for marketplace startups? Reinventing the $10 trillion service economy, that’s what.

Andrew Chen

For instance, Care.com carves off the Childcare section of Craigslist, and provides tech value-add in the form of filters, structured information, and other features to improve the customer experience of finding a local caregiver. It’s a huge leap in terms of user experience over Craigslist’s Childcare section.

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What to look for when you’re hiring a Head of Growth

Andrew Chen

For example, the Acquisition Effect is powered by viral growth and the user experience that compels one set of users to invite their others into the network. If they’re paired with advisors and operators who are experts on the playbook, that can work well. Hitting the Ceiling.

Scaling 82
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The red flags and magic numbers that investors look for in your startup’s metrics – 80 slide deck included!

Andrew Chen

One of the reasons I’ve been excited about being a professional investor is the ability to apply my skills as an operator. Thinking about new user experience, engagement metrics, and other important concepts. 3) And finally, to prioritize and make decisions that impact the future.

Metrics 111