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Growth is getting hard from intensive competition, consolidation, and saturation

Andrew Chen

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. One of the killer features of Mixpanel is that it made understanding cohort-based retention turnkey.

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3 Business-Critical Reasons to Invest in Strategic HR

15Five

In companies where HR is treated as a primarily administrative function, business goals like increasing sales, improving customer retention, and growing market share are rarely considered. Turnover is lower, sales are higher, and work is more efficient. From 2017 to 2020, Flipsnack doubled in size.

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From Amazon To Buffer: 8 Company Culture Examples To Learn From

AIHR

The importance of company culture within an organization cannot be overstated because it substantially impacts various aspects of your business, such as sales, profits, and employee morale. Wells Fargo This major American bank was involved in a massive scandal where employees created fake accounts to meet sales targets and earn bonuses.

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From Amazon To Buffer: 8 Company Culture Examples To Learn From

AIHR

The importance of company culture within an organization cannot be overstated because it substantially impacts various aspects of your business, such as sales, profits, and employee morale. Wells Fargo This major American bank was involved in a massive scandal where employees created fake accounts to meet sales targets and earn bonuses.

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111 Customer Service Statistics and Facts You Shouldn't Ignore

Help Scout Leadership

Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. It’s easier to make a sale when your customers feel supported, and word-of-mouth marketing after an extraordinary experience is one of the best pitches on the market. Bain & Company ). Salesforce Research ).

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Inside the 6 Hypotheses that Doubled Patreon’s Activation Success

Brian Balfour

Patreon projects that its payout to Creators will be $150 million for 2017. Creators who hit the recurring income threshold have near-perfect retention, explains Raviv. engineers led by Raviv and inspired by their colleagues in sales, support, and community. The company is growing, too. Learn About Growth, One Email Per Post.

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The Podcast Ecosystem in 2019 – a16z’s 68 page analysis (Guest essay by Li Jin)

Andrew Chen

And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market. It could create a strong advantage around paid marketing if a product has high subscription retention or ARPU, allowing them to make higher bids in the various ad networks. I’m looking for startups that can change the game there.