15Five

NOVEMBER 16, 2023

After 30 years working in the HR industry and most recently as the Chief People Officer at SharkNinja, I have a career-long passion for leader and manager development and the need to deliver it at scale. I believe effective managers can be a linchpin for change and a huge asset to the HR team. I was like, Hallelujah!

Manager 70

Manager Change Management Implementation Organizational Change 70

Help Scout Leadership

SEPTEMBER 14, 2021

Tip #1: Don’t worry if it doesn’t scale. Lastly, you need to set some sort of metrics (more on that below) to measure performance and set standards for service. Tip #8: Report on customer service metrics at company meetings. In a sense, metrics act a lot like a map for your team. Strategy #3: Involve the whole company.

Small Business 127

Small Business Metrics Marketing Scaling 127

Andrew Chen

NOVEMBER 15, 2021

I saw it first-hand at Uber, which scaled to billions in revenue, and also within startups at Andreessen Horowitz, which has funded companies from Github, Coinbase, and Figma to Clubhouse and Airbnb. How to get them started, how to scale them, and what it’s like to compete. Colorful flags from every country hung from the ceiling.

Scaling 63

Scaling Operations Revenue Metrics 63

Peter Winick

DECEMBER 1, 2022

” Peter Winick So let me let me pause you there, because it’s not like if I was looking for a systems engineer or a SAS software person, whatever, that’s easy. What its roles and responsibilities are, where it sits within the organization, and then what are the measurements, metrics and outcomes? Is this sticky?

Marketing 237

Marketing Metrics Accounts Payable Media 237

Chief Executive

NOVEMBER 16, 2022

Across our client base, we are seeing several organizations evaluating assets amongst utilization shortfalls or considering adjacent markets to counter relatively clear consolidation plays. Ensuring the team is aligned on business objectives, metrics, the teaming organization is clear with roles and responsibilities of key stakeholders, etc.

Operations 98

Operations ROI Accounts Payable Marketing 98

Peter Winick

JUNE 29, 2023

They discuss thought leadership strategy (and how to create one), as well as the baseline criteria and metrics you should use, the warning signals that your strategy isn’t working, and the importance of alignment across the organization. Those are the pieces that cause an idea to reach scale further and faster.

Sales 130

Sales Sales Education Scaling 130

Chief Executive

JULY 25, 2022

It speaks to figuring out what that one key metric is that moves your business, and committing to it over and over. They didn’t do well in that environment, and the engine blocks cracked. We found that the discipline to have a very high cash-to-assets ratio showed up early in their history. They never, ever missed it.

Balance Sheet 98

Balance Sheet Assets Manager Engineering 98