Remove customer-touchpoints
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The Benefits, Responsibilities, and Qualities Of A Chief Experience Officer

Vantage Circle

Customer and employee experience are two of the most powerful factors in business. Denise Lee Yohn, the Keynote business speaker, argues in an HBR article that having a CXO may improve the customer and staff experience. A CXO's primary responsibility is to activate customer experience (CX).

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Employee Experience vs Employee Engagement: Know the Difference

Vantage Circle

This blog will take you through a venture that will clarify your confusion about these two concepts. It is driven by an employee-centric approach encompassing every touchpoint of an employee’s interaction with the company. Results: High customer satisfaction scores, loyal and engaged employees, strong company brand reputation.

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The Importance of Employee Recognition: With Statistics and Examples

Vantage Circle

This blog will look at statistics demonstrating why employee recognition deserves serious investment from leadership. Employee experience encompasses various touchpoints that shape an employee’s journey within an organization. Therefore, it is crucial that we understand its true potential.

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The Evolving Job Market in the Eyes of a Recruiter

Vantage Circle

Companies are now focusing on candidates as customers. It includes every interaction and touchpoint from the moment a candidate first hears about your company till the first 45 days of their employment. For example, through blogs, articles, and videos on the company's careers website. It also costly, and time-consuming.

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Customer Support Rep Job Description: Template and Examples

Help Scout Leadership

Customer support representative is one of the most common jobs on the market for individuals looking to work in technology, so the job description you write for your open role needs to be exceptional in order to attract applications from exceptional candidates. Our customers are at the heart of what drives us as a company.

Media 94
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Employee Experience vs Employee Engagement: Know the Difference

Vantage Circle

This blog will take you through a venture that will clarify your confusion about these two concepts. It is driven by an employee-centric approach encompassing every touchpoint of an employee’s interaction with the company. Results: High customer satisfaction scores, loyal and engaged employees, strong company brand reputation.

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Startups and big cos should approach growth differently (Video)

Andrew Chen

Examples: niche communities, sub reddits, mailing lists, offline, blogs, linkedin groups, facebook groups. Even small groups for customer development are worth exploring. So, “social channels” are any ways that your users / customers talk to each other to convey that the other person should try a product.

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