Help Scout Leadership

APRIL 29, 2021

It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. A good customer service team can still skillfully help a lot of customers over long periods of time without working in a strong customer service culture. Here’s how we hire at Help Scout.

Metrics 139

Metrics Sales Sales Implementation 139

Get Lighthouse

AUGUST 25, 2022

Table of Contents: How to talk about personal development and career goals with your team To get a good, honest conversation going, try these tactics Ask good questions to spark the conversation Don't just talk. Make progress on their goals Make progress with small wins Managers should have steps to help their teams, too!

Manager 126

Manager Engineering Marketing Revenue 126

Help Scout Leadership

AUGUST 31, 2021

For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Our mission is to support small businesses with tools that make customer support more helpful and human. Creating documentation to help customers resolve their issues. Assisting with billing issues.

Media 94

Media Small Business Marketing Operations 94

Vantage Circle

JANUARY 19, 2023

Traditional: Finding your ideal audience ment cold calls, scouting directories, attending conferences and knocking door to door in every office building Modern: Today's audience for B2B buyers can be found online and on social platforms. They are a good indicator on which to base sales incentives.

Sales 105

Sales Sales Compensation Travel 105

Get Lighthouse

DECEMBER 15, 2022

And we didn't have a big aha moment about how to meet our challenges; we evolved a new way of working through incremental adaptation: trying new things, making mistakes, beginning again, and seeing good results.". If you want to help your organization embrace change, then you must build up the ability for everyone to speak up.

Manager 98

Manager A/B Testing Engineering Revenue 98

Get Lighthouse

SEPTEMBER 13, 2022

With each T he Score Takes Care of Itself Quote in this blog, we're including an actionable tip you can apply to your team, as well as a further reading section with resources on how to get even better in those areas. While Walsh spent a lot of time coaching people and setting expectations, he was sure to praise people for good work.

Manager 111

Manager Culture Change Revenue Sales 111

Know Your Team

MARCH 14, 2022

A world where anyone, anywhere, can become a better leader – with a little help from us. We believe if you help managers become better, everything gets better. Helping people become better leaders might just be one of the most high-leverage ways to help the world. You can read more about our journey so far here.

Engineering 52

Engineering Manager Software Accounts 52