Harvard Business Review

AUGUST 31, 2023

Today’s workers feel numbed by a fragmented, unpredictable, and overwhelming collection of collaboration tools — the very things advertised to boost their productivity. They know they’re overloaded and feel exhausted but believe there is little or nothing they can do to slow the onslaught of communication. The authors explored how collaboration technology bloat impacts employees and tried to help people take control over their work.

Advertising 138

Advertising 138

Lolly Daskal

AUGUST 29, 2023

When it comes to leadership communication it is important to be aware of your communication style and how it impacts your employees. There are four basic toxic communication styles and if you want to be a great leaders you need to avoid them at all cost: Passive Communication: Passive communication is characterized by a lack of assertion and a tendency to avoid confrontation.

Employee Engagement 102

Employee Engagement Leadership Development Manager 102

Michael McKinney

AUGUST 30, 2023

T HERE IS danger when success goes to a leader’s head. King Solomon wrote, “Pride goes before destruction and a haughty spirit before a fall.” When this happens, they are at risk for what Donald Sull calls in Revival of the Fittest , active inertia. He explains what happens: Managers get trapped by success, a condition that I call active inertia , or management’s tendency to respond to the most disruptive changes by accelerating activities that succeeded in the past.

Marketing 91

Marketing Manager 91

Suzi McAlpine

AUGUST 8, 2023

I was thrilled and honoured to get a sneak peak of Lauren Parson’s book Thriving Leaders Thriving Teams, and its full of practical pearls of wisdom for leaders. This topic really got me thinking so I’m delighted to have Lauren share an excerpt from her book and sprinkle your day with goodness in a book… The post How to speak your team member’s language of appreciation (so your praise doesn’t miss the mark). first appeared on Suzi McAlpine | The Art of Leadership.

205

205

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Benefits

Get Lighthouse

AUGUST 17, 2023

When you start managing a new team, there's a lot of uncertainty: What do they think of you? Will everyone get along? How was their last manager? And are they a talented team? Starting anything new is always hard, and when you involve multiple other people, personalities, and habits, it ups the difficulty level significantly. As a manager, you need a strong relationship with your team, which starts with what you do on day 1.

Manager 132

Manager Reorganization Engineering Revenue 132

UVA Darden

AUGUST 30, 2023

Outcomes-Based Financing: The Quality Education India Development Impact Bond burtonc Wed, 08/30/2023 - 14:08 1 September 2023 Business, Ethics & Society Finance & Accounting Public-Private Partnerships Impact Investing Social Impact Maggie Morse The Social Challenge Financing Quality Education India has made enormous progress in education to achieve a 99 percent rate of primary school access, but what of the quality of education available for children in India?

Education 105

Education Scaling Accounts Government 105

Help Scout Leadership

AUGUST 22, 2023

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.

Scaling 111

Scaling 111

Rhythm Systems Growth

AUGUST 27, 2023

Having the right Key Performance Indicators (KPIs) on your CEO dashboard is very important to ensure you drive the right behaviors in your business, monitor the right results, and make the right adjustments to grow your business and hit your targets. I often get the question, particularly with new clients that do not have KPI dashboards established, “What KPIs should we be tracking?

KPI 98

KPI 98

Chief Outsiders

AUGUST 22, 2023

When you think about the tech you use in your business today, does this sound familiar: endless spreadsheets, confusing email chains, clunky legacy systems? Many times this happens because of concerns about the cost and complexity of trying new approaches.

Marketing 98

Marketing 98

Get Lighthouse

AUGUST 4, 2023

How are my managers really doing? What's really happening in my organization? What do my people really think? Am I missing anything important? Whether you're a veteran leader or brand new to having a real hierarchy below you, these kinds of questions are likely to be on your mind often. The more removed from the day-to-day work you are, the harder it is to have a feel for what's happening and how people are really doing.

Manager 131

Manager Retention Engineering Revenue 131

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

Change Management

UVA Darden

AUGUST 29, 2023

5 Ways Digital Technology Is Redefining Competitive Dynamics burtonc Tue, 08/29/2023 - 21:27 29 August 2023 Operations & Technology Strategy Digital Transformation Seb Murray Digital technologies, once simply considered tools for efficiency and convenience, have emerged as the driving force behind a paradigm shift in competition across industries. From retail to health care to manufacturing to finance, digitalization is reshaping traditional business models.

Digital Transformation 98

Digital Transformation Advertising Banking Operations 98

Harvard Business Review

AUGUST 30, 2023

Companies often misunderstand the problem of users leaving their platforms. Disintermediation is a sign that your customers don’t think you are adding as much value as you think you are. Firms struggling with disintermediation can take simple steps to stop the bleeding before it’s too late — if they understand what’s really taking place. They should consider six factors: urgency, rake, risk, skill, frequency, and modularity.

110

110

Help Scout Leadership

AUGUST 22, 2023

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.

Manager 98

Manager 98

Rhythm Systems Growth

AUGUST 23, 2023

I have to admit that I am a data geek. I do know that I have a unique personality type and most people aren’t interested in digging deep into the numbers and want to jump off a bridge anytime that you mention a pivot table. The great thing is that you don’t need to be a nerd in order to increase your team and company performance with KPI dashboards.

KPI 98

KPI Energy 98

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

Engineering

BetterUp

AUGUST 9, 2023

Jump to section The importance of a LinkedIn opener 8 LinkedIn message templates to connect with your network What can you do with Linkedin connect messages? What else can you do on LinkedIn?

98

98

Association Now Leadership

AUGUST 6, 2023

In his keynote at the 2023 ASAE Annual Meeting & Expo on Sunday, entrepreneur and Shark Tank star Daymond John shared his five principles for success that will help association execs propel both their careers and organizations. Like everyone in 2020, entrepreneur and “Shark Tank” star Daymond John was nervous about the future. But he’s found that crises often pull people together.

98

98

UVA Darden

AUGUST 18, 2023

The Haiti Humanitarian Air Bridge: Facilitating Aid burtonc Fri, 08/18/2023 - 10:24 18 August 2023 Business, Ethics & Society Operations & Technology Public-Private Partnerships Maggie Morse The Social Challenge Delivery of Aid for Health Crises Nongovernmental organizations (NGOs) around the world rely on air transportation to deliver material assistance to communities experiencing emergencies.

Transportation 98

Transportation Scaling Operations Government 98

Harvard Business Review

AUGUST 28, 2023

None of us want to admit that we would rather feel overwhelmed than underwhelmed. In fact, we often experience a greater sense of our own value when we’re working than we do when we’re not. Working is not just a way to stay busy, but also to prove our worthiness – to others and to ourselves. The result is that without the right guardrails in place, we silently collude with employers who encourage us to overwork through intense pressure to perform.

Manager 98

Manager 98

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

Compliance

Help Scout Leadership

AUGUST 22, 2023

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?

104

104

Scott Elbin

AUGUST 2, 2023

During the ten years that I taught leadership coaching at Georgetown University, one of the biggest points all of us on the faculty wanted our students to learn was that coaching isn’t about offering answers or advice. It’s about asking the kinds of questions that help leaders come up with their own answers and insights. As an executive leadership coach, I often see the same dynamic playing out with my clients.

Scaling 98

Scaling 98

BetterUp

AUGUST 8, 2023

Jump to section How to write a career objective for a resume 4 career objective examples for beginners 4 career objective examples for experienced professionals 4 objective examples for student resumes Land the interview in just a few sentences

98

98

Association Now Leadership

AUGUST 3, 2023

Association pros are gearing up to head to Atlanta for ASAE’s 2023 Annual Meeting & Exposition this weekend. Get a head start on the learning—or learn from wherever you are—with our reading list. Whether you’re heading to Atlanta this weekend or catching up on your learning at home, we’ve got your must-reads right here. In advance of the 2023 ASAE Annual Meeting & Exposition, which kicks off Saturday, several expert content leaders shared their wisdom in articles and interviews.

Insurance 98

Insurance Inclusion Education 98

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

Education

UVA Darden

AUGUST 9, 2023

Is Generative AI a Disruptive Paradigm-Shifter? The Questions to Ask burtonc Wed, 08/09/2023 - 16:15 21 July 2023 Operations & Technology Entrepreneurship & Innovation Modern Global Leadership Digital Transformation Artificial intelligence is all the rage. Since the release of OpenAI’s ChatGPT 3.5 in November, news commentators and business pontificators can’t seem to stop talking about the imminent disruption due to generative AI and large-language models (LLMs).

Digital Transformation 98

Digital Transformation Government Business Administration Advertising 98

Harvard Business Review

AUGUST 25, 2023

Feeling undermined, unappreciated, or unsupported by a colleague when you’re both in the same meeting can lead to loss of trust, along with feelings of self-doubt and lack of confidence. But looking to see what you can do to help the situation, rather than dwelling on what someone is doing to you, can begin to ease tension and repair a dysfunctional working relationship.

Manager 98

Manager 98

Niagara Institute

AUGUST 3, 2023

The beloved Brazilian soccer icon, Pelé, once said, “Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you do or are learning to do.” This is especially true for those in leadership. While some people are naturally gifted leaders, the vast majority of those in leadership have to learn how to be good managers by honing their skills, perfecting new techniques, and building their confidence over time.

Leadership Development 98

Leadership Development Manager 98

Scott Elbin

AUGUST 22, 2023

Very few of us wake up in the morning with the goal of making someone else’s day more difficult. On the other hand, I doubt many of us wake up with the goal of making someone else’s day great. My guess is most of us wake up with the goal of taking care of whatever is on the to-do list for the day and then get on with our business. That’s kind of a shame because that extra intention of making someone else’s day great is a force multiplier.

Benefits 97

Benefits 97

BetterUp

AUGUST 14, 2023

Jump to section The importance of business communication skills 5 essential business communication skills 6 effective business communication techniques Final tips for improving your communication skills How to include business communication skills in job applications Make sure everyone gets the memo

98

98

Association Now Leadership

AUGUST 27, 2023

A new survey says many executives underestimate the impact of climate change. Associations have an opportunity to change the conversation. Leaders are feeling better these days about things—but they might have a blind spot. A pulse survey of more than 600 U.S. business executives released last week by PricewaterhouseCoopers revealed plenty of optimism.

Revenue 97

Revenue Marketing 97

Leadership Freak

AUGUST 30, 2023

The life you want won’t appear like a rabbit out of a hat. Magic won’t help. Just take the next step. Fear stands between you and the life you want.

Leadership Development 102

Leadership Development 102

Harvard Business Review

AUGUST 25, 2023

These days, many employees feel like they’re constantly receiving a stream of bad or confusing news that affects their work in unpredictable ways. When they only hear simple summaries from their leaders about issues they know aren’t so simple, teams can feel frustrated and even angry. Next time you feel you need to say something, but you’re not sure what to say, try these three strategies: 1) Recognize the power of “and” — it allows you to align two seemingly separate thoughts, such as “things a

Manager 98

Manager 98

Chris LoCutro

AUGUST 22, 2023

What’s holding you back, slowing you down, or getting you off track? Leaders of all kinds experience setbacks. It could be stagnation or refusal to grow. Fear of failure and not taking risks. It’s easy to get distracted and even detoured along the way. We’ve all been there! Just about every leader has to face these challenges on their journey.

Energy 96

Energy Metrics Benefits Accounts 96

Lolly Daskal

AUGUST 31, 2023

As a leader, it’s important to earn the respect of your team. But how can you do that? One way is by using the right words and phrases that inspire respect and confidence in your leadership. Here are 6 magic phrases that leaders can use to inspire leadership respect: “What do you think?” – This phrase shows that you value the opinions and ideas of your team and that you are open to hearing their thoughts.

Leadership Development 98

Leadership Development Manager 98