August, 2023

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Are Collaboration Tools Overwhelming Your Team?

Harvard Business Review

Today’s workers feel numbed by a fragmented, unpredictable, and overwhelming collection of collaboration tools — the very things advertised to boost their productivity. They know they’re overloaded and feel exhausted but believe there is little or nothing they can do to slow the onslaught of communication. The authors explored how collaboration technology bloat impacts employees and tried to help people take control over their work.

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4 Toxic Communication Styles To Avoid As a Leader

Lolly Daskal

When it comes to leadership communication it is important to be aware of your communication style and how it impacts your employees. There are four basic toxic communication styles and if you want to be a great leaders you need to avoid them at all cost: Passive Communication: Passive communication is characterized by a lack of assertion and a tendency to avoid confrontation.

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When a Success Formula Hardens

Michael McKinney

T HERE IS danger when success goes to a leader’s head. King Solomon wrote, “Pride goes before destruction and a haughty spirit before a fall.” When this happens, they are at risk for what Donald Sull calls in Revival of the Fittest , active inertia. He explains what happens: Managers get trapped by success, a condition that I call active inertia , or management’s tendency to respond to the most disruptive changes by accelerating activities that succeeded in the past.

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How to speak your team member’s language of appreciation (so your praise doesn’t miss the mark).

Suzi McAlpine

I was thrilled and honoured to get a sneak peak of Lauren Parson’s book Thriving Leaders Thriving Teams, and its full of practical pearls of wisdom for leaders. This topic really got me thinking so I’m delighted to have Lauren share an excerpt from her book and sprinkle your day with goodness in a book… The post How to speak your team member’s language of appreciation (so your praise doesn’t miss the mark). first appeared on Suzi McAlpine | The Art of Leadership.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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6 Questions You Must Ask When You Start Managing a New Team

Get Lighthouse

When you start managing a new team, there's a lot of uncertainty: What do they think of you? Will everyone get along? How was their last manager? And are they a talented team? Starting anything new is always hard, and when you involve multiple other people, personalities, and habits, it ups the difficulty level significantly. As a manager, you need a strong relationship with your team, which starts with what you do on day 1.

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How To Optimize Your Support Strategy for Messaging Channels

Help Scout Leadership

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.

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Job Outlook for Human Resources (HR) in 2023

AIHR

The job outlook for Human Resources is more exciting than ever. In previous years, the world faced unprecedented challenges like high employee turnover rates and evolving return-to-office policies, all while dealing with global inflation. According to Lattice , a striking 74% of US employees were actively seeking new job opportunities or open to these in the next six to twelve months.

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CEO KPIs: 23 Critical KPIs Every CEO Should Have on Their KPI Dashboard

Rhythm Systems Growth

Having the right Key Performance Indicators (KPIs) on your CEO dashboard is very important to ensure you drive the right behaviors in your business, monitor the right results, and make the right adjustments to grow your business and hit your targets. I often get the question, particularly with new clients that do not have KPI dashboards established, “What KPIs should we be tracking?

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Three Budget-Friendly Strategies for Staff Professional Development

Association Now Workplace

Professional development plays a significant role in attracting, retaining, and growing staff. One expert shares ways associations can prioritize learning and development without breaking the bank. Recruitment and retention remain top-of-mind concerns for employers in 2023. Research has shown that for many employees, the decision to stay or leave is influenced by whether an organization offers staff professional development opportunities.

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Skip Level Meetings: Everything you need to know about Skip Level 1 on 1s

Get Lighthouse

How are my managers really doing? What's really happening in my organization? What do my people really think? Am I missing anything important? Whether you're a veteran leader or brand new to having a real hierarchy below you, these kinds of questions are likely to be on your mind often. The more removed from the day-to-day work you are, the harder it is to have a feel for what's happening and how people are really doing.

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Change Management 101: A Practical 3 Part Guide

Implementing new tools or business processes in your organization? Lemon Learning put together a practical 3 part guide to prevent the pitfalls of change management. Drive a successful change management project from diagnosis through to measurement.

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Using ChatGPT for Customer Service

Help Scout Leadership

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?

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Why Customers Leave Platforms — and How to Retain Them

Harvard Business Review

Companies often misunderstand the problem of users leaving their platforms. Disintermediation is a sign that your customers don’t think you are adding as much value as you think you are. Firms struggling with disintermediation can take simple steps to stop the bleeding before it’s too late — if they understand what’s really taking place. They should consider six factors: urgency, rake, risk, skill, frequency, and modularity.

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LinkedIn Networking Message Templates to Connect with Anyone

BetterUp

Jump to section The importance of a LinkedIn opener 8 LinkedIn message templates to connect with your network What can you do with Linkedin connect messages? What else can you do on LinkedIn?

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Does Your KPI Dashboard Measure What Matters?

Rhythm Systems Growth

I have to admit that I am a data geek. I do know that I have a unique personality type and most people aren’t interested in digging deep into the numbers and want to jump off a bridge anytime that you mention a pivot table. The great thing is that you don’t need to be a nerd in order to increase your team and company performance with KPI dashboards.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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#ASAE23 Opening Keynote: Secrets of a Shark

Association Now Leadership

In his keynote at the 2023 ASAE Annual Meeting & Expo on Sunday, entrepreneur and Shark Tank star Daymond John shared his five principles for success that will help association execs propel both their careers and organizations. Like everyone in 2020, entrepreneur and “Shark Tank” star Daymond John was nervous about the future. But he’s found that crises often pull people together.

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Recruitment Basics: Your 101 Guide in 2023

AIHR

When you work in human resources , covering the recruitment basics is important. This will enable you to strategically and effectively identify, attract, and select top talent for an organization. In fact, recruiting is such a major focus that 46% of human resources professionals named it their top objective in 2023, according to a recent Forbes report.

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The Beginner’s Guide to Help Scout

Help Scout Leadership

This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.

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Why We Glorify Overwork and Refuse to Rest

Harvard Business Review

None of us want to admit that we would rather feel overwhelmed than underwhelmed. In fact, we often experience a greater sense of our own value when we’re working than we do when we’re not. Working is not just a way to stay busy, but also to prove our worthiness – to others and to ourselves. The result is that without the right guardrails in place, we silently collude with employers who encourage us to overwork through intense pressure to perform.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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12 Best Career Objective Examples to Have on Your Resume

BetterUp

Jump to section How to write a career objective for a resume 4 career objective examples for beginners 4 career objective examples for experienced professionals 4 objective examples for student resumes Land the interview in just a few sentences

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Study: Toxic Workplaces Remain a Challenge

Association Now Workplace

The American Psychological Association’s survey is based on new U.S. Surgeon General guidelines around wellness at the office. American workers not only want their employers to do more on behalf of their emotional well-being but also report high levels of workplace toxicity and harassment, according to a new survey. The 2023 Work in America Survey , conducted by the American Psychological Association and released last month, found that nearly a fifth of U.S. workers (19 percent) describe their w

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Empowering the Members of Your Team

Thought Leaders LLC

For you to get the most out of the members of your high performing team, you need to empower them. For you to get the most out of the members of your high performing team, you need to empower them. Remember, on a high performing team, those team members are typically very self-motivated, and they like being self-directed. You need to understand how letting go of your agenda, creating space for them to flourish, and then accepting that there are different ways of doing things is going to bring ou

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How To Create an Effective Employee Recognition Program (in 2023)

AIHR

An employee recognition program can help your company retain employees, improve productivity and recognize employee performance. In fact, it’s been shown that when larger businesses double their employee recognition efforts, they experience a 9% increase in productivity and a 22% decrease in absenteeism. Even smaller companies can benefit from increasing employee engagement through a robust rewards and recognition program.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha

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How to Lead with Socratic Questions

Scott Elbin

During the ten years that I taught leadership coaching at Georgetown University, one of the biggest points all of us on the faculty wanted our students to learn was that coaching isn’t about offering answers or advice. It’s about asking the kinds of questions that help leaders come up with their own answers and insights. As an executive leadership coach, I often see the same dynamic playing out with my clients.

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When a Coworker Undermines You in a Meeting

Harvard Business Review

Feeling undermined, unappreciated, or unsupported by a colleague when you’re both in the same meeting can lead to loss of trust, along with feelings of self-doubt and lack of confidence. But looking to see what you can do to help the situation, rather than dwelling on what someone is doing to you, can begin to ease tension and repair a dysfunctional working relationship.

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5 Business Communication Skills to Perfect

BetterUp

Jump to section The importance of business communication skills 5 essential business communication skills 6 effective business communication techniques Final tips for improving your communication skills How to include business communication skills in job applications Make sure everyone gets the memo

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How to Create a Leadership Development Plan (+Template)

Niagara Institute

The beloved Brazilian soccer icon, Pelé, once said, “Success is no accident. It is hard work, perseverance, learning, studying, sacrifice, and most of all, love of what you do or are learning to do.” This is especially true for those in leadership. While some people are naturally gifted leaders, the vast majority of those in leadership have to learn how to be good managers by honing their skills, perfecting new techniques, and building their confidence over time.

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Advance Reading for #ASAE23

Association Now Leadership

Association pros are gearing up to head to Atlanta for ASAE’s 2023 Annual Meeting & Exposition this weekend. Get a head start on the learning—or learn from wherever you are—with our reading list. Whether you’re heading to Atlanta this weekend or catching up on your learning at home, we’ve got your must-reads right here. In advance of the 2023 ASAE Annual Meeting & Exposition, which kicks off Saturday, several expert content leaders shared their wisdom in articles and interviews.

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Benefits Coordinator Job Description: Salary and Job Responsibilities (with Examples)

AIHR

In today’s fast-paced and competitive business environment, a skilled Benefits Coordinator is vital for employee wellbeing and satisfaction. According to a Qualtrics report, employees who are satisfied with their salaries and benefits are 13% more likely to continue working for their current employer for 3+ years. Aflac also found that 83% of organizations believe their benefits package positively impacts employee productivity, while 84% reported that it enables them to recruit top talent.

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536 | Is Procrastination Slowing Your Progress?

Chris LoCutro

What’s holding you back, slowing you down, or getting you off track? Leaders of all kinds experience setbacks. It could be stagnation or refusal to grow. Fear of failure and not taking risks. It’s easy to get distracted and even detoured along the way. We’ve all been there! Just about every leader has to face these challenges on their journey.

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How to Speak Confidently to Your Team During Chaotic Times

Harvard Business Review

These days, many employees feel like they’re constantly receiving a stream of bad or confusing news that affects their work in unpredictable ways. When they only hear simple summaries from their leaders about issues they know aren’t so simple, teams can feel frustrated and even angry. Next time you feel you need to say something, but you’re not sure what to say, try these three strategies: 1) Recognize the power of “and” — it allows you to align two seemingly separate thoughts, such as “things a

Manager 98
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Leaving a Legacy: What It Means and How To Leave One (+ Examples)

BetterUp

Jump to section What does it mean to leave a legacy? The importance of leaving a legacy How to build a legacy: 4 steps Leaving a legacy in business: 5 ways What does leaving a legacy mean to you?

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We Asked, You Answered: What New Staff Role Would You Like to Add?

Association Now Workplace

The new work of associations often requires adding new staff positions to the org chart. Association pros shared the roles they think would most benefit their organizations—from digital strategists to revenue experts and career-focused professionals. In our latest digital Deep Dive package , we looked at new staff roles that associations are introducing to better align better with goals and strategy.

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