Forbes Leadership

JANUARY 30, 2023

The average business professional receives 100+ emails per day, making the competition for brain space incredibly steep. Before you send your next forgettable company email, ask yourself these four questions. How do leaders get messages through?

75

75

BetterUp

FEBRUARY 6, 2023

Jump to section Why is it important to send a goodbye email to coworkers? When should you send a goodbye email to coworkers? Important parts of a goodbye email to coworkers Different kinds of goodbye emails to coworkers Prepping for your last day

97

97

Alison Green

JUNE 7, 2022

This post, do I care too much about email style? , A reader writes: I’m a freelance copyeditor for a firm, and emails are the only interaction I have with their communications team. Each person sends me about a couple emails a week requesting copyediting. Yep, I would try to adjust the way you view terse or concise emails!

Manager 100

Manager 100

Help Scout Leadership

AUGUST 22, 2023

Comprehensive guide with all of the details you need to measure, benchmark, and reduce email response times for your customer service team. Read the full article

Benchmarking 87

Benchmarking 87

Alison Green

AUGUST 16, 2022

This post, a real-life salary negotiation, with emails , was originally published by Alison Green on Ask a Manager. Here is the email exchange we had (details changed for anonymity): From: New Job HR Recruiter. Hi Yukon Cornelius, Thank you for following up with me via email! I’ve worked in this field for 11 years. here's how.

Advertising 105

Advertising Recruitment Administration Compensation 105

Help Scout Leadership

AUGUST 22, 2023

Learn how to write a better email to get faster at answering support emails and, more importantly, send responses your customers will love. Read the full article

80

80

Help Scout Leadership

AUGUST 22, 2023

When writing customer service emails, you want to be sure you’re communicating clearly. Here’s the playbook. Read the full article

80

80

Alison Green

MARCH 14, 2024

My boss edits emails before forwarding them to his wife My boss always forwards every convo in an email chain. I then followed up with a second email asking about company shirts. When he forwarded the email about the shirts, he left in his initial email to me but would have had to manually delete my response.

Manager 100

Manager Travel Recruitment Insurance 100

Alison Green

MARCH 19, 2024

Candidate’s mom keeping emailing to follow up on her behalf I’m in a position to hire older teens (usually just graduated high school) for a summer job. The child applied, but their mom keeps emailing to follow-up. It’s five answers to five questions. Here we go… 1. I have a question about how to handle an applicant’s mom.

Performance Review 101

Performance Review Manager Administration Education 101

Help Scout Leadership

AUGUST 22, 2023

Use these customer service response templates and examples to craft perfect replies to the trickiest emails your team receives. Read the full article

87

87

Nir Eyal

SEPTEMBER 25, 2023

We’ve all been in a dumb meeting—one that makes you think, “This doesn’t even apply to me,” “I’m learning nothing from this,” or, worst of all, “This meeting could have been an email.” The post This Meeting Could have Been an Email: From Time Suck to Unstuck appeared first on Nir and Far.

90

90

Help Scout Leadership

JANUARY 30, 2024

AI email assistants can take email from a hassle to, well, less of a hassle. Learn all about AI-powered email assistants and discover 9 tools to try in 2024. Read the full article

54

54

Help Scout Leadership

AUGUST 22, 2023

with these onboarding email templates. Customer success managers are already busy. Save time (and improve your customers' experience!) Read the full article

Onboarding 75

Onboarding Manager 75

Alison Green

NOVEMBER 1, 2022

This post, my interviewer sent me an email saying my scars are triggering , was originally published by Alison Green on Ask a Manager. I got home, emailed a very polite “thank you, but this position isn’t for me” note, and considered it done. Well, today I got an email from Marcia that was beyond strange.

Manager 126

Manager 126

Help Scout Leadership

AUGUST 22, 2023

Can you hire people who are great email writers *and* live chat writers? E-Write’s Leslie O’Flahavan shares her tips for spotting great writers of email and chat support. Read the full article

74

74

Help Scout Leadership

AUGUST 22, 2023

Build on the email support experience you already have with these 6 live chat tips. Delivering quality live chat support requires a specific set of skills. Read the full article

84

84

Help Scout Leadership

DECEMBER 7, 2021

Team email management software minimizes the stress of organizing, processing, and prioritizing email, improving your team's productivity. Read the full article

Software 117

Software Manager 117

BetterUp

AUGUST 16, 2023

Jump to section Why you should negotiate your salary What’s a salary negotiation email? How to write a salary negotiation email: 7 steps 6 tips and best practices for your email Salary negotiation email template Salary negotiation email samples It gets easier

52

52

BetterUp

DECEMBER 7, 2022

Why is it important to know how to write a professional email? Why is it important to know how to write a professional email? Get email etiquette right for each work situation. Jump to section. Time to hit send.

98

98

Help Scout Leadership

AUGUST 22, 2023

Both email and live chat support have pros and cons to consider as you expand on your customer support offerings. One of the most impactful things to consider in your support strategy is which channels to use. Read the full article

52

52

Help Scout Leadership

MARCH 27, 2024

Kickstart your cold email open rate with our list of 11 templates and learn the steps you can take to craft compelling templates of your own. Read the full article

48

48

Forbes Leadership

FEBRUARY 1, 2023

Impersonal email layoffs are a particular problem for remote workers. Companies need to focus on offering remote workers appropriate support to protect their reputation and the morale of current employees.

91

91

Kevin Eikenberry

SEPTEMBER 22, 2021

You tell me – is email the best thing since sliced bread or the bane of your work existence? The post Picking Alternatives to Email appeared first on Kevin Eikenberry on Leadership & Learning. Chances are you have considered it to be both – perhaps on the same day.

77

77

Alison Green

OCTOBER 24, 2022

This post, I think the reasons in my rejection email were bogus , was originally published by Alison Green on Ask a Manager. A reader writes: I was finally emailed almost two months after being interviewed for a job I really wanted, telling me they decided to go with someone else. But should I respond to the rejection email and how?

Manager 91

Manager 91

Help Scout Leadership

AUGUST 22, 2023

If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you. Read the full article

Manager 75

Manager 75

Alison Green

DECEMBER 1, 2022

This post, how can I write warmer emails? , A reader writes: What tips can you offer to “soften” the tone of business emails? Putting niceties in emails to others feels like a waste of their time, but some feedback I’m getting is that I can come off as terse or scolding. Is my only recourse smiley faces?

Manager 66

Manager 66

Help Scout Leadership

AUGUST 22, 2023

Email is everywhere, especially if you work in customer support. Here’s how to optimize it with email support software. Read the full article

Software 75

Software 75

Help Scout Leadership

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

109

109

Forbes Leadership

FEBRUARY 23, 2023

Is it good environmental practice to delete unwanted emails? Cloud computing consumes ever more energy as the data we use grows exponentially. New research explores.

Energy 85

Energy 85

BetterUp

MAY 8, 2023

Jump to section Why send an introductory email? How to write an introductory email for a new job Examples of emails before your first day at work Who to send additional introductory emails More tips for writing emails to start a new position Make a successful start

52

52

Help Scout Leadership

MARCH 18, 2022

Explore these nine email collaboration software platforms for 2022. Want to declutter your sales and support inboxes and drive more revenue? Read the full article

Software 109

Software Revenue Sales Sales 109

Help Scout Leadership

MARCH 18, 2022

We’ve put together a list of 18 higher education email templates you can set up as saved replies to answer common student questions. Read the full article

Education 103

Education 103

Help Scout Leadership

FEBRUARY 11, 2022

Looking for the best email collaboration tool for your team? We’ve compared 9 different Gmelius alternatives to help you find the best option. Read the full article

97

97

Help Scout Leadership

AUGUST 22, 2023

Auto-reply emails can acknowledge your customer and provide great follow-up information without adding additional burden to staff. Take a look at these six examples of how to write an amazing message of your own. Read the full article

68

68

Zenefits

OCTOBER 26, 2022

These days, most organizations have largely replaced internal and external paper communications with email. Email is fast and convenient. In 2020, more than 300 billion emails were sent and received daily. On average, office workers receive over 120 emails a day. On average, office workers receive over 120 emails a day.

Accounts 52

Accounts Benefits 52

Forbes Leadership

JULY 28, 2022

Despite the advent of social media and the proliferation of billions of websites on the internet, email marketing is still standing.

Marketing 95

Marketing Media 95

Help Scout Leadership

OCTOBER 5, 2021

Email management software minimizes the stress of organizing, processing, and prioritizing email, improving your productivity and focus. Read the full article

Software 104

Software Manager 104