The Taming of the Queue: 14 Support Queue Management Tips
Help Scout Leadership
APRIL 27, 2021
“The support queue is an enormous, gelatinous, sticky, messy blob, growing continually to fill all of the available space.” – Matt Hunter, Technical Support Engineer Illustrated by Carolina Escobedo Garcia , Customer Operations Associate at Clerky. Prioritize conversations by using workflows, tags, and folders.
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