Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Retention 62

Retention Benchmarking Metrics Rollout 62

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally.

User Experience 111

User Experience Retention Marketing Travel 111

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Importantly, both companies are tremendous growth stories, and have needed to grow both demand but especially supply in all of their markets globally.

User Experience 48

User Experience Retention Marketing Travel 48

Brian Balfour

JANUARY 11, 2018

We’ve all heard the rallying cry of the “One Metric That Matters”. Choose your north star and focus. But blindly buying into the concept of the one metric that matters (OMTM) is a fatal oversimplification. The one key metric can make you think that is not important.” Grow 7% week over week.

Metrics 105

Metrics Retention Revenue SaaS 105

Brian Balfour

JUNE 20, 2017

A couple months ago Tal Raviv (Growth PM @ Patreon) sent me a short email - "Brian, the results are in. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric. We doubled (yeah, doubled) new creators in our onboarding." l hope you enjoy the post.

Onboarding 84

Onboarding SaaS Metrics Sales 84