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It’s Time for a New Model for Operations Management

Harvard Business Review

Covid-19 was the death knell for traditional hierarchical command-and-control operations management. In its place a new model has emerged that’s far better equipped to deal with today’s disruptive, volatile, and unpredictable environment.

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Managing Employee Needs for Improved Business Operations

Sweet Process

As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. The post Managing Employee Needs for Improved Business Operations appeared first on SweetProcess. Ryan Johnson is the guest in this episode of the Process Breakdown Podcast.

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The 10 Best Books for HR Operations Management

Zenefits

Human resources operations require more than grit and experience. Today, HR managers juggle compliance, emotional intelligence, conflict resolution, career progression, retention tips , recruiting needs, and limited budgets. And as HR becomes more complex, there is a driving need to automate and optimize department operations.

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Transform Business Operations with Process Mining

Harvard Business Review

The most effective companies we interviewed use process mining to generate operational insights at scale, identify process inefficiencies, define targeted actions, and measure process improvements — all of which lead to value realization. It is often a major cultural change to fully embrace this level of process management.

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Operations in an Era of Radical Uncertainty

Harvard Business Review

Operations have always been foundational to competitive advantage, but the nature of this relationship is shifting: Historically, the strategic goal of operations was to achieve scale in order to create a sustainable efficiency advantage.

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How Tech Is Tied To Operational Risk

Chief Executive

The last thing any executive wants is a catastrophic operational failure during a peak season. 19-28 , far exceeding any other airlines’ operational impacts. Tech issues are often blamed when businesses experience operational disasters. Clearly, the focus is more on financial management than operational excellence.

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In-Depth Guide to Effective Operational Risk Management

Sweet Process

Featured Bonus Content: Download the FREE Powerful Operational Risk Management Checklist! Imagine you’re an operational risk manager. You face the tough task of assuring your boss that all operational risks are well managed. Lacking an effective ORM (or operational risk […].